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HP ProLiant DL140 - G2 Server User Manual

Proliant dl100 series servers user guide.
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HP ProLiant DL100 Series Server

User Guide

Part Number 384049-006
March 2009 (Sixth Edition)


Table of Contents

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   Summary of Contents for HP ProLiant DL140 - G2 Server

  • Page 1: User Guide

    HP ProLiant DL100 Series Server User Guide Part Number 384049-006 March 2009 (Sixth Edition)
  • Page 2 © Copyright 2005, 2009 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
  • Page 3: Table Of Contents

    Contents Operations........................... 5 Power up the server ........................... 5 Power down the server..........................5 Remove the access panel..........................5 Setup............................7 Optional installation services ........................7 Optimum environment..........................7 Space and airflow requirements ......................7 Temperature requirements......................... 8 Power requirements ......................... 9 Electrical grounding requirements ......................
  • Page 4 Symptom information ........................20 Diagnostic steps ..........................20 Hardware problems..........................31 Hardware problems........................31 Contacting HP..........................48 Software tools and solutions ........................53 Introduction to software problems ....................53 Firmware maintenance ........................56 Battery replacement ........................58 Regulatory compliance notices ..................... 60 Regulatory compliance identification numbers .....................
  • Page 5: Operations

    Operations Power up the server To power up the server, press the Power On button. Power down the server WARNING: To reduce the risk of personal injury, electric shock, or damage to the equipment, remove the power cord to remove power from the server. The front panel Power On button does not completely shut off system power.
  • Page 6 1U server 2U server To replace the component, reverse the removal procedure. Operations 6...
  • Page 7: Setup

    Setup Optional installation services Delivered by experienced, certified engineers, HP Care Pack services help you keep your servers up and running with support packages tailored specifically for HP ProLiant systems. HP Care Packs let you integrate both hardware and software support into a single package. A number of service level options are available to meet your needs.
  • Page 8: Temperature Requirements

    • Leave a minimum clearance of 121.9 cm (48 in) from the back of the rack to the back of another rack or row of racks. HP servers draw in cool air through the front door and expel warm air through the rear door. Therefore, the front and rear rack doors must be adequately ventilated to allow ambient room air to enter the cabinet, and the rear door must be adequately ventilated to allow the warm air to escape from the cabinet.
  • Page 9: Power Requirements

    Power requirements Installation of this equipment must comply with local and regional electrical regulations governing the installation of information technology equipment by licensed electricians. This equipment is designed to operate in installations covered by NFPA 70, 1999 Edition (National Electric Code) and NFPA-75, 1992 (code for Protection of Electronic Computer/Data Processing Equipment).
  • Page 10: Installing Hardware Options

    WARNING: To reduce the risk of personal injury or damage to the equipment, be sure that: The leveling jacks are extended to the floor. • • The full weight of the rack rests on the leveling jacks. The stabilizing feet are attached to the rack if it is a single-rack installation. •...
  • Page 11: Registering The Server

    Registering the server To register the server, refer to the HP Registration website ( Setup 11...
  • Page 12: Hardware Options Installation

    Hardware options installation Introduction If more than one option is being installed, read the installation instructions for all the hardware options and identify similar steps to streamline the installation process. For HP-supported options, refer to the Quickspecs on the HP website (
  • Page 13: Hard Drive Options

    Hard drive options For server-specific hard drive installation instructions, refer to the installation sheet included with the server. Hard drive backplane options For server-specific hard drive backplane installation instructions, see the installation sheet included with the server. Power supply options For server-specific power supply installation instructions, see the installation sheet included with the server.
  • Page 14: Installing The Trusted Platform Module Board

    Installing the Trusted Platform Module board WARNING: To reduce the risk of personal injury, electric shock, or damage to the equipment, remove the power cord to remove power from the server. The front panel Power On/Standby button does not completely shut off system power. Portions of the power supply and some internal circuitry remain active until AC power is removed.
  • Page 15: Retaining The Recovery Key/password

    Install the TPM security rivet by pressing the rivet firmly into the system board. Install any components removed to access the TPM connector. Install the access panel. Install the server into the rack ("Installing the server into the rack" on page 10). Power up the server (on page 5).
  • Page 16: Software And Configuration Utilities

    Software and configuration utilities ROMPaq utility The ROMPaq utility enables you to upgrade the system firmware (BIOS) or Lights-Out 100 firmware. To upgrade the firmware, insert a ROMPaq diskette into the diskette drive or ROMPaq USB Key into an available USB port and boot the system. The ROMPaq utility checks the system and provides a choice (if more than one exists) of available firmware revisions.
  • Page 17: Troubleshooting

    Troubleshooting Common problem resolution Loose connections (on page 17) Service notifications (on page 17) Loose connections Action: • Be sure all power cords are securely connected. • Be sure all cables are properly aligned and securely connected for all external and internal components.
  • Page 18: Important Safety Information

    IMPORTANT: This guide provides information for multiple servers. Some information may not apply to the server you are troubleshooting. Refer to the server documentation for information on procedures, hardware options, software tools, and operating systems supported by the server. WARNING: To avoid potential problems, ALWAYS read the warnings and cautionary information in the server documentation before removing, replacing, reseating, or modifying system components.
  • Page 19: Warnings And Cautions

    These symbols, on power supplies or systems, indicate that the equipment is supplied by multiple sources of power. WARNING: To reduce the risk of injury from electric shock, remove all power cords to completely disconnect power from the system. Warnings and cautions WARNING: Only authorized technicians trained by HP should attempt to repair this equipment.
  • Page 20: Preparing The Server For Diagnosis

    CAUTION: The server is designed to be electrically grounded (earthed). To ensure proper operation, plug the AC power cord into a properly grounded AC outlet only. Preparing the server for diagnosis Be sure the server is in the proper operating environment with adequate power, air conditioning, and humidity control.
  • Page 21: Start Diagnosis Flowchart

    The available flowcharts include: • Start diagnosis flowchart (on page 21) • General diagnosis flowchart (on page 22) • Power-on problems flowchart (on page 24) • POST problems flowchart (on page 26) • OS boot problems flowchart (on page 28) •...
  • Page 22: General Diagnosis Flowchart

    General diagnosis flowchart The General Diagnosis flowchart provides a generic approach to troubleshooting. If you are unsure of the problem, or if the other flowcharts do not correct the problem, use the following flowchart. Item "Symptom information (on page 20)" "Loose connections (on page 17)"...
  • Page 23 Item • Server maintenance and service guide, located on the Support CD or the HP website ( • "Hardware problems (on page 31, on page 31)" • Server maintenance and service guide, located on the Support CD or the HP website ( •...
  • Page 24 Power-on problems flowchart Symptoms: • The server does not power on. • The system power LED is off or amber. NOTE: For the location of server LEDs and information on their statuses, refer to the server documentation. Troubleshooting 24...
  • Page 25 Possible causes: • Improperly seated or faulty power supply • Loose or faulty power cord • Power source problem • Power on circuit problem • Improperly seated component or interlock problem • Faulty internal component Item Server maintenance and service guide, located on the Support CD or the HP website ( "General diagnosis flowchart (on page 22)"...
  • Page 26: Post Problems Flowchart

    POST problems flowchart Symptoms: • Server does not complete POST NOTE: The server has completed POST when the system attempts to access the boot device. • Server completes POST with errors Possible problems: • Improperly seated or faulty internal component •...
  • Page 27 Item Server maintenance and service guide, located on the Support CD or the HP website ( "Loose connections (on page 17)" "General memory problems are occurring (on page 39)" • "Hardware problems (on page 31, on page 31)" • Server maintenance and service guide, located on the Support CD or the HP website ( "Symptom information (on page 20)"...
  • Page 28: Os Boot Problems Flowchart

    OS boot problems flowchart Symptom: Server does not boot a previously installed operating system. Possible causes: • Corrupted operating system • Hard drive subsystem problem Item "HP Insight Diagnostics (on page 16)" • "Operating system problems (on page 53)" • "HP contact information (on page 67)"...
  • Page 29: Server Fault Indications Flowchart

    Item "General memory problems are occurring (on page 39)" • "Hardware problems (on page 31, on page 31)" • Server maintenance and service guide, located on the Support CD or the HP website ( "General diagnosis flowchart (on page 22)" Server fault indications flowchart Symptom: Server boots, but the internal health LED or external health LED is red or amber.
  • Page 30 Possible causes: • Improperly seated or faulty internal or external component • Unsupported component installed • Redundancy failure • System overtemperature condition Item Server maintenance and service guide, located on the Support CD or the HP website ( "Power-on problems flowchart (on page 24)" "HP Insight Diagnostics (on page 16)"...
  • Page 31: Hardware Problems

    Hardware problems The procedures in this section are comprehensive and include steps about or references to hardware features that may not be supported by the server you are troubleshooting. Hardware problems Power problems (on page 31) General hardware problems (on page 33) Internal system problems (on page 35) External device problems (on page 42) System short circuit...
  • Page 32: Unknown Problem

    UPS problems UPS is not working properly Action: Be sure the UPS batteries are charged to the proper level for operation. See the UPS documentation for details. Be sure the UPS power switch is in the On position. See the UPS documentation for the location of the switch.
  • Page 33: General Hardware Problems

    If the video does not work, refer to "Video problems (on page 42)." CAUTION: Only authorized technicians trained by HP should attempt to remove the system board. If you believe the system board requires replacement, contact HP Technical Support ("Contacting HP"...
  • Page 34 Be sure all necessary software updates, such as device drivers, ROM updates, and patches, are installed and current. For example, if you are using a Smart Array controller, you need the latest Smart Array Controller device driver. Be sure all device drivers are the correct ones for the hardware. Uninstall any incorrect drivers before installing the correct drivers.
  • Page 35: Internal System Problems

    CAUTION: Clearing NVRAM deletes the configuration information. Refer to the server documentation for complete instructions before performing this operation or data loss could occur. Clearing NVRAM can resolve various problems. Clear the NVRAM, but do not use the backup .SCI file if prompted.
  • Page 36 DAT drive error or failure occurs Action: Be sure drivers, software, and firmware are upgraded to the latest revisions. Clean the drive at least four times to be sure that the heads are clean and to eliminate dirty heads as the possible cause of the failure.
  • Page 37 To examine the drive take-up leader, tilt the cartridge receiver door on the front of the drive and look inside to see that the drive leader is connected to the buckling link-hook, which should be engaged in the leader slot. DLT drive failure occurs Action: •...
  • Page 38: Hard Drive Problems

    Fan problems General fan problems are occurring Action: Be sure the fans are properly seated and working. Follow the procedures and warnings in the server documentation for removing the access panels and accessing and replacing fans. Unseat, and then reseat, each fan according to the proper procedures. Replace the access panels, and then attempt to restart the server.
  • Page 39: Memory Problems

    If it is a non-hot-plug drive, be sure a conflict does not exist with another hard drive. Check for SCSI ID conflicts. Be sure the correct drive controller drivers are installed. Server response time is slower than usual Action: Be sure the hard drive is not full, and increase the amount of free space on the hard drive, if needed.
  • Page 40 Memory count error exists Possible Cause: The memory modules are not installed correctly. Action: Be sure the memory modules are supported by the server. See the server documentation. Be sure the memory modules have been installed correctly in a supported configuration. See the server documentation.
  • Page 41: System Open Circuits And Short Circuits

    CAUTION: Removal of some processors and heatsinks require special considerations for replacement, while other processors and heatsinks are integrated and cannot be reused once separated. For specific instructions for the server you are troubleshooting, refer to processor information in the Hardware options installation (on page 12) section on the Documentation If the server has only one processor installed, replace it with a known functional processor.
  • Page 42: External Device Problems

    If you cannot determine the problem by checking the specific area, perform each of the following actions. Restart the server after each action to see if the problem has been corrected. • Reseat all I/O expansion boards. • Be sure no loose connections (on page 17) exist in the rest of the server, particularly with the cables that connect to the system board.
  • Page 43: Audio Problems

    Press any key, or type the password, and wait a few moments for the screen to activate to be sure the power-on password feature is not in effect. You can also tell if the power-on password is enabled if a key symbol is displayed on the screen when POST completes. If you do not have access to the password, you must disable the power-on password by using the Password Disable switch on the system board.
  • Page 44: Modem Problems

    If a KVM switching device is in use, be sure all cables and connectors are the proper length and are supported by the switch. Refer to the switch documentation. Be sure the current drivers for the operating system are installed. Be sure the device driver is not corrupted by replacing the driver.
  • Page 45 AT commands are not visible Action: Set the echo command to On using the AT command ATE. Data is displayed as garbled characters after the connection is established Action: Be sure both modems have the same settings, including speed, data, parity, and stop bits. Be sure the software is set for the correct terminal emulation.
  • Page 46: Network Controller Problems

    Be sure the modem is current and compliant with CCITT and Bell standards. Replace with a supported modem if needed. You are unable to connect to an online subscription service Action: If the line you are accessing requires error control to be turned off, do so using the AT command AT&Q6%C0.
  • Page 47 Be sure the correct network driver is installed for the controller and that the driver file is not corrupted. Reinstall the driver. Be sure no loose connections (on page 17) exist. Be sure the network cable is working by replacing it with a known functional cable. Check the PCI Hot Plug power LED to be sure the PCI slot is receiving power, if applicable.
  • Page 48: Contacting Hp

    Contacting HP Contacting HP technical support or an authorized reseller Before contacting HP, always attempt to resolve problems by completing the procedures in this guide. IMPORTANT: Collect the appropriate server information ("Server information you need" on page 48) and operating system information ("Operating system information you need"...
  • Page 49: Operating System Information You Need

    • Any notes describing the details of the problem, including recent changes to the system, the events that triggered or are associated with the problem, and the steps needed to reproduce the problem. • Notes on anything nonstandard about the server setup. •...
  • Page 50 lspci -v uname -a cat /proc/meminfo cat /proc/cpuinfo rpm -ga dmesg lsmod ps -ef ifconfig -a chkconfig -list mount • Contents of the following files: /var/log/messages /etc/modules.conf or etc/conf.modules /etc/lilo.conf or /etc/grub.conf /etc/fstab • If HP drivers are installed: Version of the PSP used List of drivers from the PSP (/var/log/hppldu.log) •...
  • Page 51 SYS:SYSTEM\ABEND.LOG SYS:ETC\CPQLOG.LOG SYS:SYSTEM\CONFIG.TXT SYS:SYSTEM\SURVEY.TXT • Current patch level • A list of each third-party hardware component installed, with the firmware revisions • A list of each third-party software component installed, with the versions • A detailed description of the problem and any associated error messages SCO operating systems Collect the following information: •...
  • Page 52 CONFIG.SYS STARTUP.CMD SYSLEVEL information in detail TRAPDUMP information (if a TRAP error occurs) • A directory listing of: C:\OS2 C:\OS2\BOOT HPFS386.INI (for Advanced or Advanced with SMP) • If HP drivers are installed: Version of the SSD used List of drivers from the SSD Versions of the OS/2 Management Insight Agents, CPQB32.SYS, and OS/2 Health Driver use •...
  • Page 53: Software Tools And Solutions

    /usr/sbin/crash (accesses the crash dump image at /var/crash/$hostname) /var/adm/messages /etc/vfstab /usr/sbin/prtconf Software tools and solutions Software problems ("Introduction to software problems" on page 53) Firmware maintenance (on page 56) Introduction to software problems The best sources of information for software problems are the operating system and application software documentation, which may also point to fault detection tools that report errors and preserve the system configuration.
  • Page 54: When To Reconfigure Or Reload Software

    Errors are displayed in the error log Action: Follow the information provided in the error log, and then refer to the operating system documentation. Problems occur after the installation of a service pack Action: Follow the instructions for updating the operating system ("Operating system updates"...
  • Page 55: Linux Operating Systems

    Be sure you have two good backups before you start. Test the backups using a backup utility. Check the operating system and application software resources to be sure you have the latest information. If the last-known functioning configuration does not work, try to recover the system with operating system recovery software: Microsoft®...
  • Page 56: Firmware Maintenance

    Errors occur after the system software is changed Action: Change settings to the original configuration. If more than one setting was changed, change the settings one at a time to isolate the cause of the problem. Errors occur after an application is installed Action: •...
  • Page 57: Current Firmware Versions

    • Support new features • Correct problems in a previous ROM version ROMPaq utility The ROMPaq utility enables you to upgrade the system firmware (BIOS) or Lights-Out 100 firmware. To upgrade the firmware, insert a ROMPaq diskette into the diskette drive or ROMPaq USB Key into an available USB port and boot the system.
  • Page 58: Battery Replacement

    Battery replacement If the server no longer automatically displays the correct date and time, you may need to replace the battery that provides power to the real-time clock. Under normal use, battery life is 5 to 10 years. WARNING: The computer contains an internal lithium manganese dioxide, a vanadium pentoxide, or an alkaline battery pack.
  • Page 59 Remove the battery. To replace the component, reverse the removal procedure. For more information about battery replacement or proper disposal, contact an authorized reseller or an authorized service provider. Battery replacement 59...
  • Page 60: Regulatory Compliance Notices

    Regulatory compliance notices Regulatory compliance identification numbers For the purpose of regulatory compliance certifications and identification, this product has been assigned a unique regulatory model number. The regulatory model number can be found on the product nameplate label, along with all required approval markings and information. When requesting compliance information for this product, always refer to this regulatory model number.
  • Page 61: Declaration Of Conformity For Products Marked With The Fcc Logo, United States Only

    To identify this product, refer to the part, series, or model number found on the product. Modifications The FCC requires the user to be notified that any changes or modifications made to this device that are not expressly approved by Hewlett-Packard Company may void the user’s authority to operate the equipment. Cables Connections to this device must be made with shielded cables with metallic RFI/EMI connector hoods in order to maintain compliance with FCC Rules and Regulations.
  • Page 62: Canadian Notice (avis Canadien)

    EMC Directive 2004/108/EC Compliance with these directives implies conformity to applicable harmonized European standards (European Norms) which are listed on the EU Declaration of Conformity issued by Hewlett-Packard for this product or product family. This compliance is indicated by the following conformity marking placed on the product: This marking is valid for non-Telecom products and EU harmonized Telecom products (e.g.
  • Page 63: Japanese Notice

    This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste. Instead, it is your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment.
  • Page 64: Chinese Notice

    Class B equipment Chinese notice Class A equipment Laser compliance This product may be provided with an optical storage device (that is, CD or DVD drive) and/or fiber optic transceiver. Each of these devices contains a laser that is classified as a Class 1 Laser Product in accordance with US FDA regulations and the IEC 60825-1.
  • Page 65: Taiwan Battery Recycling Notice

    Batteries, battery packs, and accumulators should not be disposed of together with the general household waste. To forward them to recycling or proper disposal, use the public collection system or return them to HP, an authorized HP Partner, or their agents. For more information about battery replacement or proper disposal, contact an authorized reseller or an authorized service provider.
  • Page 66: Electrostatic Discharge

    Electrostatic discharge Preventing electrostatic discharge To prevent damaging the system, be aware of the precautions you need to follow when setting up the system or handling parts. A discharge of static electricity from a finger or other conductor may damage system boards or other static-sensitive devices.
  • Page 67: Technical Support

    Technical support Before you contact HP Be sure to have the following information available before you call HP: • Technical support registration number (if applicable) • Product serial number • Product model name and number • Product identification number • Applicable error messages •...
  • Page 68 • Optional—Parts for which customer self repair is optional. These parts are also designed for customer self repair. If, however, you require that HP replace them for you, there may or may not be additional charges, depending on the type of warranty service designated for your product. NOTE: Some HP parts are not designed for customer self repair.
  • Page 69 Pour plus d'informations sur le programme CSR de HP, contactez votre Mainteneur Agrée local. Pour plus d'informations sur ce programme en Amérique du Nord, consultez le site Web HP ( Riparazione da parte del cliente Per abbreviare i tempi di riparazione e garantire una maggiore flessibilità nella sostituzione di parti difettose, i prodotti HP sono realizzati con numerosi componenti che possono essere riparati direttamente dal cliente (CSR, Customer Self Repair).
  • Page 70 HINWEIS: Einige Teile sind nicht für Customer Self Repair ausgelegt. Um den Garantieanspruch des Kunden zu erfüllen, muss das Teil von einem HP Servicepartner ersetzt werden. Im illustrierten Teilekatalog sind diese Teile mit „No“ bzw. „Nein“ gekennzeichnet. CSR-Teile werden abhängig von der Verfügbarkeit und vom Lieferziel am folgenden Geschäftstag geliefert.
  • Page 71 el caso de todas sustituciones que lleve a cabo el cliente, HP se hará cargo de todos los gastos de envío y devolución de componentes y escogerá la empresa de transporte que se utilice para dicho servicio. Para obtener más información acerca del programa de Reparaciones del propio cliente de HP, póngase en contacto con su proveedor de servicios local.
  • Page 72 • Obrigatória – Peças cujo reparo feito pelo cliente é obrigatório. Se desejar que a HP substitua essas peças, serão cobradas as despesas de transporte e mão-de-obra do serviço. • Opcional – Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o reparo feito pelo cliente.
  • Page 73 Technical support 73...
  • Page 74 Technical support 74...
  • Page 75: Acronyms And Abbreviations

    Acronyms and abbreviations ACPI Advanced Configuration and Power Interface Array Configuration Utility Automatic Server Recovery BIOS Basic Input/Output System baseboard management controller CCITT International Telegraph and Telephone Consultative Committee cable select double data rate DIMM dual inline memory module driver update Extended Feature Supplement electrostatic discharge Acronyms and abbreviations 75...
  • Page 76 FBDIMM fully buffered DIMM input/output integrated device electronics International Electrotechnical Commission Integrated Management Log interrupt request Internet service provider keyboard, video, and mouse light-emitting diode National Electrical Code NEMA National Electrical Manufacturers Association NFPA National Fire Protection Association network interface controller NetWare Loadable Module Acronyms and abbreviations 76...
  • Page 77 NVRAM non-volatile memory ORCA Option ROM Configuration for Arrays operating system peripheral component interface PCI Express Peripheral Component Interconnect Express PCI-X peripheral component interconnect extended power distribution unit POST Power-On Self Test processor power module ProLiant Support Pack RBSU ROM-Based Setup Utility read-only memory serial attached SCSI SATA...
  • Page 78 SCSI small computer system interface SDRAM synchronous dynamic RAM small form-factor Systems Insight Manager support software diskette TCP/IP Transmission Control Protocol/Internet Protocol TMRA recommended ambient operating temperature trusted platform module unit identification uninterruptible power system universal serial bus video graphics array Acronyms and abbreviations 78...
  • Page 79: Index

    Index diagnosing problems 17, 20 Diagnostic Adapter 44 diagnostic steps 20 access panel 5 diagnostic tools 16 ACPI support 54 dial tone 44 airflow requirements 7, 8 drive failure, detecting 35, 37 application software problems 55 drive not found 37 AT commands 44, 45 audio 43 audio problems 43...
  • Page 80 options installation 10, 12 IBM OS/2 51 identification number 60 panic error 54 Important Safety Information document 18 patches 53 information required 48, 49 PCI boards 34 installation, server options 10, 12 PCI Devices option 12 phone numbers 67 power cord 19, 65 Japanese notice 63 power distribution unit (PDU) 9 power problems 31...
  • Page 81 service notifications 17 Service Packs 53, 54 short circuits 41 site requirements 8 software errors 55, 56 software failure 55 software problems 53 software troubleshooting 55, 56 space requirements 7 static electricity 66 Sun Solaris 52, 54 support 67 symbols on equipment 18 symptom information 20 system board battery 64 Taiwan battery recycling notice 65...

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