1. Manuals
  2. Brands
  3. HP Manuals
  4. Server
  5. ProLiant DL388
  6. User manual

HP ProLiant DL388 User Manual

Hp proliant dl388 g7 server user guide
Hide thumbs Also See for ProLiant DL388:
Table of Contents

Advertisement

Quick Links

See also: Troubleshooting Manual
HP ProLiant DL388 G7 Server

User Guide

Abstract
This document is for the person who installs, administers, and troubleshoots servers and storage systems. HP assumes you are qualified in the
servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels.
Part Number: 615655-002
February 2011
Edition: 2

Advertisement

Table of Contents
loading

Related Manuals for HP ProLiant DL388

Summary of Contents for HP ProLiant DL388

  • Page 1: User Guide

    HP ProLiant DL388 G7 Server User Guide Abstract This document is for the person who installs, administers, and troubleshoots servers and storage systems. HP assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels.
  • Page 2 © Copyright 2010, 2011 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

  • Page 3: Table Of Contents

    Contents Component identification ....................... 7 Front panel components ..........................7 Front panel LEDs and buttons ........................8 Systems Insight Display LEDs ........................9 Systems Insight Display LED combinations ....................10 Rear panel components ..........................11 Rear panel LEDs and buttons ........................12 Non-hot-plug PCI riser board slot definitions ....................
  • Page 4 Installing the operating system........................37 Powering up and configuring the server ..................... 37 Registering the server ..........................38 Hardware options installation ....................... 39 Introduction ............................39 Processor option ............................39 Memory options ............................46 Memory subsystem architecture ....................... 46 Single-, dual-, and quad-rank DIMMs ....................46 DIMM identification ........................
  • Page 5 HP Insight Diagnostics survey functionality ..................79 Integrated Management Log ......................79 Remote support and analysis tools ......................80 HP Insight Remote Support software ....................80 Keeping the system current ........................80 Drivers ............................80 Version control ..........................81 ProLiant Support Packs ........................81 Operating System Version Support ....................
  • Page 6 Electrostatic discharge ....................... 109 Preventing electrostatic discharge ......................109 Grounding methods to prevent electrostatic discharge ................109 Specifications ........................... 110 Environmental specifications ........................110 Mechanical specifications ........................110 Power supply specifications ........................110 Technical support ........................113 Before you contact HP ..........................113 HP contact information ...........................

  • Page 7: Component Identification

    Component identification Front panel components • SFF model Item Description Quick release levers (2) Systems Insight Display Hard drive bays SATA optical drive bay Video connector USB connectors (2) • SFF model with optional hard drive cage Item Description Quick release levers (2) Systems Insight Display Hard drive bays Hard drive bays (optional)

  • Page 8: Front Panel Leds And Buttons

    Item Description USB connectors (2) • LFF model Item Description Quick release levers (2) Systems Insight Display Hard drive bays USB connectors (2) Video connector Front panel LEDs and buttons Item Description Status UID LED and button Blue = Activated Flashing blue = System being remotely managed Off = Deactivated Component identification 8...

  • Page 9: Systems Insight Display Leds

    Item Description Status System health LED Green = Normal Amber = System degraded. Red = System critical. To identify components in degraded or critical state, see "Systems Insight Display LEDs (on page 9)." Power On/Standby button Green = System on and system power LED Amber = System in standby, but power is still applied Off = Power cord not attached or power supply failure...

  • Page 10: Systems Insight Display Led Combinations

    Item Description Status NIC link/activity LED Green = Network link Flashing green = Network link and activity Off = No link to network. If the power is off, view the rear panel RJ-45 LEDs for status ("Rear panel LEDs and buttons"...

  • Page 11: Rear Panel Components

    Systems Insight Display Health LED System power Status LED and color Amber Power supply (amber) • Only one power supply is installed and that power supply is in standby. • Power supply fault • System board fault Amber Green Power supply (amber) •...

  • Page 12: Rear Panel Leds And Buttons

    Video connector NIC 1 connector NIC 2 connector Mouse connector Keyboard connector Serial connector iLO 3 connector NIC 3 connector NIC 4 connector Rear panel LEDs and buttons Item Description Status Power supply LED Green = Normal Off = System is off or power supply has failed. UID LED/button Blue = Activated Flashing blue = System being managed remotely...
  • Page 13 Secondary Primary PCIe2 riser PCIe2 x16 riser PCIe2/PCI-X riser slot description slot description slot description (slot - form factor) (slot - form factor) 1 - FL/FH PCIe2 x16 (8,4,1) PCIe2 x16 PCI-X 64 bit/133 MHz 4 - FL/FH (16,8,4,1) 2 - HL/FH PCIe2 x8 (4,1) —...

  • Page 14: System Board Components

    System board components Item Description Processor 2 DIMM slots SAS power connector A SAS power connector B Front I/O connector SATA optical drive connector Internal USB connector System battery Power supply backplane connector NMI jumper System maintenance switch Processor socket 2 Primary riser connector SD card slot TPM connector...

  • Page 15: System Maintenance Switch

    Item Description SAS connector A SAS connector B Cache module connector Fan connector 1 Fan connector 2 Fan connector 3 Fan connector 4 Fan connector 5 Fan connector 6 System maintenance switch Position Default Function Off = iLO 3 security is enabled. On = iLO 3 security is disabled.

  • Page 16: Dimm Slot Locations

    problem analysis, but the NMI feature preserves that information by performing a memory dump before a hard reset. To force the OS to invoke the NMI handler and generate a crash dump log, the administrator can do any of the following: •...

  • Page 17: Sas And Sata Device Numbers

    SAS and SATA device numbers • SFF device bay numbering • Optional SFF device bay numbering • LFF device bay numbering Component identification 17...

  • Page 18: Sas And Sata Hard Drive Leds

    SAS and SATA hard drive LEDs Item Description Fault/UID LED (amber/blue) Online LED (green) SAS and SATA hard drive LED combinations Online/activity Fault/UID LED Interpretation LED (green) (amber/blue) Alternating amber and The drive has failed, or a predictive failure alert has been On, off, or blue received for this drive;...

  • Page 19: Pci Riser Cage Leds

    Online/activity Fault/UID LED Interpretation LED (green) (amber/blue) Steadily amber A critical fault condition has been identified for this drive, and the controller has placed it offline. Replace the drive as soon as possible. Amber, flashing A predictive failure alert has been received for this drive. Replace regularly (1 Hz) the drive as soon as possible.

  • Page 20: Fbwc Module Leds

    FBWC module LEDs The FBWC module has two single-color LEDs (green and amber). The LEDs are duplicated on the reverse side of the cache module to facilitate status viewing. Green LED Amber LED Interpretation A backup is in progress. A restore is in progress. Flashing (1 Hz) The capacitor pack is charging.

  • Page 21: Battery Pack Leds

    Battery pack LEDs Item ID Color Description Green System Power LED. This LED glows steadily when the system is powered up and 12 V system power is available. This power supply is used to maintain the battery charge and provide supplementary power to the cache microcontroller. Green Auxiliary Power LED.

  • Page 22: Hot-Plug Fans

    LED3 pattern LED4 pattern Interpretation One blink per The battery pack is below the minimum charge level and is being — second charged. Features that require a battery (such as write cache, capacity expansion, stripe size migration, and RAID migration) are temporarily unavailable until charging is complete.
  • Page 23 For a single-processor configuration, four fans and two blanks are required in specific fan bays for redundancy. A fan failure or missing fan causes all fans to spin at high speed. A second fan failure or missing fan causes an orderly shutdown of the server. Installing more than the required number of fans in a single-processor configuration is not a supported configuration.

  • Page 24: Operations

    Operations Power up the server To power up the server, press the Power On/Standby button. Power down the server WARNING: To reduce the risk of personal injury, electric shock, or damage to the equipment, remove the power cord to remove power from the server. The front panel Power On/Standby button does not completely shut off system power.

  • Page 25: Remove The Access Panel

    After performing the installation or maintenance procedure, slide the server back into the rack, and then press the server firmly into the rack to secure it in place. WARNING: To reduce the risk of personal injury, be careful when pressing the server rail-release latches and sliding the server into the rack.

  • Page 26: Install The Access Panel

    Power down the server if performing a non-hot-plug installation or maintenance procedure ("Power down the server" on page 24). Extend the server from the rack (on page 24). Use the T-15 Torx screwdriver attached to the rear of the server to loosen the security screw on the hood latch.

  • Page 27: Cable Management Arm With Right-Hand Swing

    Open the cable management arm. Cable management arm with right-hand swing NOTE: To access some components, you may need to remove the cable management arm. To access the product rear panel components, open the cable management arm: Power down the server (on page 24). Swing open the cable management arm.

  • Page 28: Remove The Full-Length Expansion Board Retainer

    Remove the full-length expansion board retainer CAUTION: To prevent damage to the server or expansion boards, power down the server and remove all AC power cords before removing or installing the PCI riser cage. Power down the server (on page 24). Extend the server from the rack (on page 24).

  • Page 29: Remove The Pci Riser Cage

    Remove the PCI riser cage CAUTION: To prevent damage to the server or expansion boards, power down the server and remove all AC power cords before removing or installing the PCI riser cage. Power down the server (on page 24). Extend the server from the rack (on page 24).

  • Page 30: Install The Full-Length Expansion Board Retainer

    Install the PCI riser cage. Install the access panel (on page 26). Install the server into the rack ("Installing the server into the rack" on page 35). Power up the server (on page 24). Install the full-length expansion board retainer Power down the server (on page 24).

  • Page 31: Remove The Air Baffle

    Install the server into the rack ("Installing the server into the rack" on page 35). Power up the server (on page 24). Remove the air baffle CAUTION: For proper cooling do not operate the server without the access panel, baffles, expansion slot covers, or blanks installed.

  • Page 32: Setup

    Setup Optional installation services Delivered by experienced, certified engineers, HP Care Pack services help you keep your servers up and running with support packages tailored specifically for HP ProLiant systems. HP Care Packs let you integrate both hardware and software support into a single package. A number of service level options are available to meet your needs.

  • Page 33: Optimum Environment

    Side—The clearance between the installed rack component and the side panels of the rack must be a minimum of 7 cm (2.75 in). IMPORTANT: The HP ProLiant DL388 G7 Server cable management arm is not supported on Compaq branded 7000 series racks. Setup 33...

  • Page 34: Temperature Requirements

    Temperature requirements To ensure continued safe and reliable equipment operation, install or position the system in a well-ventilated, climate-controlled environment. The maximum recommended ambient operating temperature (TMRA) for most server products is 35°C (95°F). The temperature in the room where the rack is located must not exceed 35°C (95°F). CAUTION: To reduce the risk of damage to the equipment when installing third-party options: Do not permit optional equipment to impede airflow around the server or to increase the...

  • Page 35: Rack Warnings

    Because of the high ground-leakage currents associated with multiple servers connected to the same power source, HP recommends the use of a PDU that is either permanently wired to the building’s branch circuit or includes a nondetachable cord that is wired to an industrial-style plug. NEMA locking-style plugs or those complying with IEC 60309 are considered suitable for this purpose.
  • Page 36 CAUTION: Always plan the rack installation so that the heaviest item is on the bottom of the rack. Install the heaviest item first, and continue to populate the rack from the bottom to the top. Install the server and cable management arm into the rack. For more information, see the installation instructions that ship with the 2U Quick Deploy Rail System.

  • Page 37: Installing The Operating System

    Connect the power cord to the AC power source. WARNING: To reduce the risk of electric shock or damage to the equipment: Do not disable the power cord grounding plug. The grounding plug is an important safety • feature. Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible at all •...

  • Page 38: Registering The Server

    To configure these utilities manually: • Press the F8 key when prompted during the array controller initialization to configure the array controller using ORCA. • Press the F9 key when prompted during the boot process to change the server settings using RBSU. The system is set up by default for the English language.

  • Page 39: Hardware Options Installation

    Hardware options installation Introduction If more than one option is being installed, read the installation instructions for all the hardware options and identify similar steps to streamline the installation process. WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them.
  • Page 40 Open the heatsink retaining bracket, and then remove the processor blank. CAUTION: The pins on the processor socket are very fragile. Any damage to them may require replacing the system board. CAUTION: Failure to completely open the processor locking lever prevents the processor from seating during installation, leading to hardware damage.
  • Page 41 If the processor has separated from the installation tool, carefully re-insert the processor in the tool. Handle the processor by the edges only, and do not touch the bottom of the processor, especially the contact area. Hardware options installation 41...
  • Page 42 Align the processor installation tool with the socket, and then install the processor. THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED. CAUTION: THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED. To avoid damage to the system board: •...
  • Page 43 Press the tabs on the processor installation tool to separate it from the processor, and then remove the tool. Close the processor socket retaining bracket and the processor locking lever. The processor socket cover is automatically ejected. Remove the cover. CAUTION: Be sure to close the processor socket retaining bracket before closing the processor locking lever.
  • Page 44 Install the heatsink. Hardware options installation 44...
  • Page 45 Close the heatsink retaining bracket. Remove the fan blanks in bays 5 and 6. For fan location and numbering information, see "Hot-plug fans (on page 22)" or the label attached to the access panel. Install the fans into bays 5 and 6. Install the air baffle.

  • Page 46: Memory Options

    Memory options IMPORTANT: This server does not support mixing RDIMMs and UDIMMs. Attempting to mix these two types causes the server to halt during BIOS initialization. The memory subsystem in this server can support RDIMMs or UDIMMs. Both types are referred to as DIMMs when the information applies to both types.

  • Page 47: Dimm Identification

    Dual- and quad-rank DIMMs provide the greatest capacity with the existing memory technology. For example, if current DRAM technology supports 2-GB single-rank DIMMs, a dual-rank DIMM would be 4-GB, and a quad-rank DIMM would be 8-GB. DIMM identification To determine DIMM characteristics, use the label attached to the DIMM and the following illustration and table.

  • Page 48: Rdimm Maximum Memory Configurations

    • Lockstep—provides enhanced protection over Advanced ECC mode while continuing to make all installed memory available to the operating system. The server can continue to function if a single- or mulit-bit memory failure within a single DRAM device occurs. • Online spare memory—provides protection against failing or degraded DIMMs.

  • Page 49: General Dimm Slot Population Guidelines

    Lockstep mode uses channel 1 and channel 2. Channel 3 is not populated. Because channel 3 cannot be populated when using Lockstep mode, the maximum memory capacity is lower than Advanced ECC mode. Memory performance with Advanced ECC is also slightly higher. Online Spare memory configuration Online spare memory provides protection against degraded DIMMs by reducing the likelihood of uncorrected memory errors.

  • Page 50: Lockstep Memory Population Guidelines

    • Observe the general DIMM slot population guidelines (on page 49). • DIMMs may be installed individually. Single-processor Advanced ECC population order For Advanced ECC mode configurations with a single processor, populate the DIMM slots in the following order: • RDIMM: Sequentially in alphabetical order (A through I) •...

  • Page 51: Online Spare Population Guidelines

    Multi-processor Lockstep population order For Lockstep memory mode configurations with multiple processors, populate the DIMM slots for each processor in the following order: • RDIMM First: A and B Next: D and E Last: G and H Do not populate slots C, F, or I. •...

  • Page 52: Mirrored Memory Population Guidelines

    Multi-processor Online Spare population order For Online Spare mode configurations with a multiple processors, populate the DIMM slots for each processor in the following order: • RDIMM First: A, B, and C Next: D, E, and F Last: G, H, and I •...

  • Page 53: Installing A Dimm

    Multi-processor Mirrored Memory population order For Mirrored Memory mode configurations with multiple processors, populate the DIMM slots for each processor in the following order: • RDIMM First: A and B Next: D and E Last: G and H Do not populate slots C, F, or I. •...

  • Page 54: Hot-Plug Sas Hard Drive Options

    If removed, install the BBWC battery pack or the FBWC capacitor pack. Install the access panel (on page 26). If you are installing DIMMs in online spare, mirrored, or lock-step configuration, configure this mode in RBSU ("HP ROM-Based Setup Utility" on page 72). For more information about LEDs and troubleshooting failed DIMMs, see "Systems Insight Display LED combinations (on page 10)."...

  • Page 55: Removing A Hot-Plug Sas Hard Drive

    Install the hard drive. Determine the status of the hard drive from the hot-plug SAS hard drive LED combinations ("SAS and SATA hard drive LED combinations" on page 18). Removing a hot-plug SAS hard drive CAUTION: For proper cooling do not operate the server without the access panel, baffles, expansion slot covers, or blanks installed.
  • Page 56 CAUTION: In systems that use external data storage, be sure that the server is the first unit to be powered down and the last to be powered back up. Taking this precaution ensures that the system does not erroneously mark the drives as failed when the server is powered up. Extend the server from the rack (on page 24).

  • Page 57: Optical Drive Option

    Attach the capacitor pack to the air baffle. Install the PCI riser cage (on page 29). Install the full-length expansion board retainer (on page 30) if any full-length expansion boards are installed. Install the access panel (on page 26). Install the server into the rack ("Installing the server into the rack"...
  • Page 58 Remove the existing media drive option or blank. Slide the optical drive into the drive bay. Connect the power and data cable to the system board. The air baffle is not shown for clarity. Hardware options installation 58...

  • Page 59: Redundant Hot-Plug Power Supply Option

    Connect the power and data cable to the optical drive. Install the access panel (on page 26). Power up the server (on page 24). Redundant hot-plug power supply option CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank.

  • Page 60: Expansion Board Options

    Install the power supply in the power supply bay. Connect the power cord to the power supply. Route the power cord through the power cord anchor or cable management arm. Reposition the cable management arm into the operating position. Connect the power cord to the power source. Be sure that the power supply LED is green ("Rear panel LEDs and buttons"...
  • Page 61 To remove slot cover 1 or 4, push in on the retainer to release it, and then slide out the cover. To remove slot covers 2 and 3, lift up on the latch, remove the latch, and then remove the cover. Hardware options installation 61...

  • Page 62: Installing A Half-Length Expansion Board

    To remove slot covers 5 and 6, push down on the latch, rotate the latch down, and then remove the cover. Installing a half-length expansion board Power down the server (on page 24). Extend the server from the rack (on page 24). Remove the access panel (on page 25).

  • Page 63: Pci Riser Board Option

    Connect any required internal or external cables to the expansion board. See the documentation that ships with the expansion board. Install the PCI riser cage (on page 29). Install the full-length expansion board retainer (on page 30). Install the access panel (on page 26). PCI riser board option CAUTION: For proper cooling do not operate the server without the access panel, baffles,...

  • Page 64: Hard Drive Cage Option

    Hard drive cage option Installation of a SAS expander card or an additional SAS controller option is required to support the hard drive cage option. Power down the server (on page 24). Extend the server from the rack (on page 24). Remove the access panel (on page 25).

  • Page 65: Hp Trusted Platform Module Option

    Install the hard drives ("Hot-plug SAS hard drive options" on page 54). Install the hard drive blanks. Remove the full-length expansion board retainer (on page 28) if any full-length expansion boards are installed. Remove the PCI riser cage (on page 29). Install the optional SAS controller.

  • Page 66: Installing The Trusted Platform Module Board

    Enabling the TPM requires accessing the ROM-Based Setup Utility (RBSU) ("HP ROM-Based Setup Utility" on page 72). For more information about RBSU, see the HP website (http://www.hp.com/support/smartstart/documentation). TPM installation requires the use of drive encryption technology, such as the Microsoft® Windows® BitLocker™...
  • Page 67 CAUTION: Any attempt to remove an installed TPM from the system board breaks or disfigures the TPM security rivet. Upon locating a broken or disfigured rivet on an installed TPM, administrators should consider the system compromised and take appropriate measures to ensure the integrity of the system data.

  • Page 68: Retaining The Recovery Key/Password

    Retaining the recovery key/password The recovery key/password is generated during BitLocker™ setup, and can be saved and printed after BitLocker™ is enabled. When using BitLocker™, always retain the recovery key/password. The recovery key/password is required to enter Recovery Mode after BitLocker™ detects a possible compromise of system integrity.

  • Page 69: Cabling

    Cabling SAS hard drive cabling Optical drive cabling Cabling 69...

  • Page 70: Bbwc Battery Cabling

    BBWC battery cabling FBWC battery cabling Cabling 70...

  • Page 71: Configuration And Utilities

    Configuration and utilities Configuration tools SmartStart software SmartStart is a collection of software that optimizes single-server setup, providing a simple and consistent way to deploy server configuration. SmartStart has been tested on many ProLiant server products, resulting in proven, reliable configurations. SmartStart assists the deployment process by performing a wide range of configuration activities, including: •...

  • Page 72: Hp Rom-Based Setup Utility

    refer to the SmartStart Scripting Toolkit User Guide on the HP website (http://h18004.www1.hp.com/products/servers/management/toolkit/documentation.html). HP ROM-Based Setup Utility RBSU is a configuration utility embedded in ProLiant servers that performs a wide range of configuration activities that can include the following: • Configuring system devices and installed options •...

  • Page 73: Boot Options

    NOTE: If the boot drive is not empty or has been written to in the past, ORCA does not automatically configure the array. You must run ORCA to configure the array settings. Drives installed Drives used RAID level RAID 0 RAID 1 3, 4, 5, or 6 RAID 5...

  • Page 74: Configuring Online Spare Memory

    uncorrectable memory error occurs, the system automatically retrieves the good data from the mirrored copy. The system continues to operate normally without any user intervention. If the system supports hot-plug memory, the failed memory can be replaced while the system continues to operate. •...

  • Page 75: Array Configuration Utility

    For more information on mirrored memory, see the white paper on the HP website (http://h18000.www1.hp.com/products/servers/technology/memoryprotection.html). Configuring lockstep memory To configure Lockstep memory: Install the required DIMMs ("Installing a DIMM" on page 53). Access RBSU by pressing the F9 key during power-up when the prompt is displayed. Select System Options.

  • Page 76: Re-Entering The Server Serial Number And Product Id

    • Reconfiguring one or more logical drives • Viewing the current logical drive configuration • Deleting a logical drive configuration • Setting the controller to be the boot controller If you do not use the utility, ORCA will default to the standard configuration. For more information regarding array controller configuration, refer to the controller user guide.

  • Page 77: Rompaq Utility

    ASR increases server availability by restarting the server within a specified time after a system hang or shutdown. At the same time, the HP SIM console notifies you by sending a message to a designated pager number that ASR has restarted the system. You can disable ASR from the HP SIM console or through RBSU. ROMPaq utility The ROMPaq utility enables you to upgrade the system firmware (BIOS).

  • Page 78: Redundant Rom Support

    CAUTION: Perform a backup before running the System Erase Utility. The utility sets the system to its original factory state, deletes the current hardware configuration information, including array setup and disk partitioning, and erases all connected hard drives completely. Refer to the instructions for using this utility.

  • Page 79: Internal Sd Support

    Internal USB functionality An internal USB connector is available for use with security key devices and USB drive keys. This solution provides for use of a permanent USB key installed in the internal connector, avoiding issues of clearance on the front of the rack and physical access to secure data. For additional security, external USB functionality can be disabled through RBSU.

  • Page 80: Remote Support And Analysis Tools

    To download the software, go to Software Depot (http://www.software.hp.com). Select Insight Remote Support from the menu on the right. Keeping the system current Drivers IMPORTANT: For HP ProLiant DL388 G7 Server support and driver information, see the HP ProLiant DL380 support and driver pages. Configuration and utilities 80...

  • Page 81: Version Control

    IMPORTANT: Always perform a backup before installing or updating device drivers. The server includes new hardware that may not have driver support on all OS installation media. If you are installing a SmartStart-supported OS, use the SmartStart software (on page 71) and its Assisted Path feature to install the OS and latest driver support.

  • Page 82: Firmware

    Firmware The Smart Update Firmware DVD is an organized firmware collection for ProLiant servers and options powered by HP Smart Update Manager (on page 82). The Smart Update Firmware DVD combines the following resources on a single DVD: • Firmware Maintenance CD •...

  • Page 83: Care Pack

    Care Pack HP Care Pack Services offer upgraded service levels to extend and expand bundled services with easy-to-buy, easy-to-use support packages that help you make the most of your server investments. For more information, see the HP website (http://www.hp.com/services/carepack). Configuration and utilities 83...

  • Page 84: Troubleshooting

    Troubleshooting Troubleshooting resources The HP ProLiant Servers Troubleshooting Guide provides procedures for resolving common problems and comprehensive courses of action for fault isolation and identification, error message interpretation, issue resolution, and software maintenance on ProLiant servers and server blades. This guide includes problem-specific flowcharts to help you navigate complex troubleshooting processes.

  • Page 85: Symbols On Equipment

    Important safety information Before servicing this product, read the Important Safety Information document provided with the server. Symbols on equipment The following symbols may be placed on equipment to indicate the presence of potentially hazardous conditions. This symbol indicates the presence of hazardous energy circuits or electric shock hazards.

  • Page 86: Symptom Information

    WARNING: To reduce the risk of personal injury or damage to the equipment, be sure that: • The leveling feet are extended to the floor. The full weight of the rack rests on the leveling feet. • The stabilizing feet are attached to the rack if it is a single-rack installation. •...

  • Page 87: Performing Processor Procedures In The Troubleshooting Process

    HP recommends you have access to the server documentation for server-specific information. HP recommends you have access to the SmartStart CD for value-added software and drivers required during the troubleshooting process. Download the current version of SmartStart from the HP website (http://www.hp.com/servers/smartstart). Performing processor procedures in the troubleshooting process Before performing any troubleshooting steps that involve processors, review the following guidelines: •...

  • Page 88: Loose Connections

    Always use the recommended minimum configuration above before removing any processors. If you are unable to isolate the issue with the configuration above, you will then remove all all but one of the additional processors. CAUTION: Before removing or replacing any processors, be sure to follow the guidelines provided in "Performing processor procedures in the troubleshooting process (on page 87)."...

  • Page 89: Start Diagnosis Flowchart

    do not provide a troubleshooting solution, follow the diagnostic steps in "General diagnosis flowchart (on page 90)." The General diagnosis flowchart is a generic troubleshooting process to be used when the problem is not server-specific or is not easily categorized into the other flowcharts. The available flowcharts include: •...

  • Page 90: General Diagnosis Flowchart

    General diagnosis flowchart The General diagnosis flowchart provides a generic approach to troubleshooting. If you are unsure of the problem, or if the other flowcharts do not fix the problem, use the following flowchart. Item "Symptom information (on page 86)" "Loose connections (on page 88)"...
  • Page 91 Item The most recent version of a particular server blade or option firmware is available on the HP Support website (http://www.hp.com/support). "General memory problems are occurring" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see "Troubleshooting resources (on page 84)"...

  • Page 92: Server Blade Power-On Problems Flowchart

    Server blade power-on problems flowchart Symptoms: • The server does not power on. • The system power LED is off or amber. Troubleshooting 92...
  • Page 93 • The health LED is red or amber. NOTE: For the location of server LEDs and information on their statuses, refer to the server documentation. Possible causes: • Improperly seated or faulty power supply • Loose or faulty power cord •...

  • Page 94: Post Problems Flowchart

    POST problems flowchart Symptoms: • Server does not complete POST NOTE: The server has completed POST when the system attempts to access the boot device. • Server completes POST with errors Possible problems: • Improperly seated or faulty internal component •...
  • Page 95 Item Server blade power-on problems flowchart (on page 92) "POST error messages and beep codes (on page 100)" "Video problems" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see "Troubleshooting resources (on page 84)" "General memory problems are occurring" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see "Troubleshooting resources (on page 84)"...

  • Page 96: Os Boot Problems Flowchart

    OS boot problems flowchart There are two ways to use SmartStart when diagnosing OS boot problems on a server blade: • Use iLO to remotely attach virtual devices to mount the SmartStart CD onto the server blade. • Use a local I/O cable and drive to connect to the server blade, and then restart the server blade. Symptoms: •...
  • Page 97 Possible causes: • Corrupted OS • Hard drive subsystem problem • Incorrect boot order setting in RBSU Item HP ROM-Based Setup Utility User Guide (http://www.hp.com/servers/smartstart) "POST problems flowchart (on page 94)" • "Hard drive problems" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see "Troubleshooting resources (on page 84)"...

  • Page 98: Server Fault Indications Flowchart

    * See the server blade OS boot problems flowchart (on page 96) Server fault indications flowchart Symptoms: • Server boots, but a fault event is reported by Insight Management Agents • Server boots, but the internal health LED, external health LED, or component health LED is red or amber Troubleshooting 98...
  • Page 99 NOTE: For the location of server LEDs and information on their statuses, refer to the server documentation. Possible causes: • Improperly seated or faulty internal or external component • Unsupported component installed • Redundancy failure • System overtemperature condition Item •...

  • Page 100: Post Error Messages And Beep Codes

    POST error messages and beep codes For a complete listing of error messages, refer to the "POST error messages" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support). Troubleshooting 100...
  • Page 101 WARNING: To avoid potential problems, ALWAYS read the warnings and cautionary information in the server documentation before removing, replacing, reseating, or modifying system components. Troubleshooting 101...

  • Page 102: Battery Replacement

    Battery replacement If the server no longer automatically displays the correct date and time, you may need to replace the battery that provides power to the real-time clock. WARNING: The computer contains an internal lithium manganese dioxide, a vanadium pentoxide, or an alkaline battery pack. A risk of fire and burns exists if the battery pack is not properly handled.

  • Page 103: Regulatory Compliance Notices

    Regulatory compliance notices Regulatory compliance identification numbers For the purpose of regulatory compliance certifications and identification, this product has been assigned a unique regulatory model number. The regulatory model number can be found on the product nameplate label, along with all required approval markings and information. When requesting compliance information for this product, always refer to this regulatory model number.

  • Page 104: Declaration Of Conformity For Products Marked With The Fcc Logo, United States Only

    Modifications The FCC requires the user to be notified that any changes or modifications made to this device that are not expressly approved by Hewlett-Packard Company may void the user’s authority to operate the equipment. Cables Connections to this device must be made with shielded cables with metallic RFI/EMI connector hoods in order to maintain compliance with FCC Rules and Regulations.

  • Page 105: European Union Regulatory Notice

    CE and !). Please refer to the regulatory label provided on the product. The point of contact for regulatory matters is Hewlett-Packard GmbH, Dept./MS: HQ-TRE, Herrenberger Strasse 140, 71034 Boeblingen, GERMANY. Disposal of waste equipment by users in private...

  • Page 106: Japanese Notice

    This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste. Instead, it is your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment.

  • Page 107: Chinese Notice

    Class B equipment Chinese notice Class A equipment Laser compliance This product may be provided with an optical storage device (that is, CD or DVD drive) and/or fiber optic transceiver. Each of these devices contains a laser that is classified as a Class 1 Laser Product in accordance with US FDA regulations and the IEC 60825-1.

  • Page 108: Taiwan Battery Recycling Notice

    For more information about battery replacement or proper disposal, contact an authorized reseller or an authorized service provider. Taiwan battery recycling notice The Taiwan EPA requires dry battery manufacturing or importing firms in accordance with Article 15 of the Waste Disposal Act to indicate the recovery marks on the batteries used in sales, giveaway or promotion. Contact a qualified Taiwanese recycler for proper battery disposal.

  • Page 109: Electrostatic Discharge

    Electrostatic discharge Preventing electrostatic discharge To prevent damaging the system, be aware of the precautions you need to follow when setting up the system or handling parts. A discharge of static electricity from a finger or other conductor may damage system boards or other static-sensitive devices.

  • Page 110: Specifications

    Specifications Environmental specifications Specification Value Temperature range* 10°C to 35°C (50°F to 95°F) Operating -30°C to 50°C (-22°F to 122°F) Shipping -30°C to 60°C (-22°F to 140°F) Storage 28°C (82.4°F) Maximum wet bulb temperature Relative humidity (noncondensing)** 10% to 90% Operating 5% to 95% Non-operating...
  • Page 111 10 A at 100 VAC Rated input current 4.9 A at 200 VAC 930 W at 100V AC input Rated input power 1348 W at 200V AC input 3530 at 120V AC input BTUs per hour 4600 at 200V to 240V AC input Power supply output 800 W at 100V AC input Rated steady-state power...
  • Page 112 460 W at 100V to 120V AC input Rated steady-state power 460 W at 200V to 240V AC input 460 W at 100V to 120V AC input Maximum peak power 460 W at 200V to 240V AC input Specifications 112...

  • Page 113: Technical Support

    Technical support Before you contact HP Be sure to have the following information available before you call HP: • Technical support registration number (if applicable) • Product serial number • Product model name and number • Product identification number • Applicable error messages •...
  • Page 114 • Optional—Parts for which customer self repair is optional. These parts are also designed for customer self repair. If, however, you require that HP replace them for you, there may or may not be additional charges, depending on the type of warranty service designated for your product. NOTE: Some HP parts are not designed for customer self repair.
  • Page 115 Riparazione da parte del cliente Per abbreviare i tempi di riparazione e garantire una maggiore flessibilità nella sostituzione di parti difettose, i prodotti HP sono realizzati con numerosi componenti che possono essere riparati direttamente dal cliente (CSR, Customer Self Repair). Se in fase di diagnostica HP (o un centro di servizi o di assistenza HP) identifica il guasto come riparabile mediante un ricambio CSR, HP lo spedirà...
  • Page 116 CSR-Teile werden abhängig von der Verfügbarkeit und vom Lieferziel am folgenden Geschäftstag geliefert. Für bestimmte Standorte ist eine Lieferung am selben Tag oder innerhalb von vier Stunden gegen einen Aufpreis verfügbar. Wenn Sie Hilfe benötigen, können Sie das HP technische Support Center anrufen und sich von einem Mitarbeiter per Telefon helfen lassen.
  • Page 117 Para obtener más información acerca del programa de Reparaciones del propio cliente de HP, póngase en contacto con su proveedor de servicios local. Si está interesado en el programa para Norteamérica, visite la página web de HP siguiente (http://www.hp.com/go/selfrepair). Customer Self Repair Veel onderdelen in HP producten zijn door de klant zelf te repareren, waardoor de reparatieduur tot een minimum beperkt kan blijven en de flexibiliteit in het vervangen van defecte onderdelen groter is.
  • Page 118 Opcional – Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o reparo feito pelo cliente. No entanto, se desejar que a HP as substitua, pode haver ou não a cobrança de taxa adicional, dependendo do tipo de serviço de garantia destinado ao produto. OBSERVAÇÃO: Algumas peças da HP não são projetadas para o reparo feito pelo cliente.
  • Page 119 Technical support 119...
  • Page 120 Technical support 120...

  • Page 121: Acronyms And Abbreviations

    Acronyms and abbreviations ABEND abnormal end Array Configuration Utility Advanced Memory Protection Automatic Server Recovery BBWC battery-backed write cache Canadian Standards Association Customer Self Repair double data rate International Electrotechnical Commission Integrated Lights-Out Integrated Management Log ISEE Instant Support Enterprise Edition Acronyms and abbreviations 121...
  • Page 122 non-maskable interrupt NVRAM non-volatile memory ORCA Option ROM Configuration for Arrays PCIe peripheral component interconnect express PCI-X peripheral component interconnect extended POST Power-On Self Test ProLiant Support Pack RBSU ROM-Based Setup Utility RDIMM Registered Dual In-line Memory Module Rapid Deployment Pack serial attached SCSI SATA serial ATA...
  • Page 123 TMRA recommended ambient operating temperature trusted platform module UDIMM Unregistered Dual In-Line Memory Module unit identification uninterruptible power system universal serial bus Version Control Agent Acronyms and abbreviations 123...

  • Page 124: Index

    Index access panel 25, 26 default settings 48 Advanced ECC memory 48, 49, 73, 74 diagnostic tools 76, 77, 79 air baffle 31 diagnostics utility 79 Array Configuration Utility (ACU) 75 DIMM identification 47 ASR (Automatic Server Recovery) 76 DIMM installation guidelines 49 authorized reseller 113 DIMM population guidelines 49 auto-configuration process 72...
  • Page 125 general diagnosis flowchart 90 laser devices 107 grounding methods 109 LEDs 7, 10, 18 grounding requirements 34 LEDs, battery pack 21 LEDs, hard drive 18 LEDs, SAS hard drive 18 LEDs, troubleshooting 19, 84 hard drive bays 7 lockstep memory 48, 50, 75 hard drive cage 64 loose connections 88 hard drive LEDs 18...
  • Page 126 service notifications 88 power LEDs, system 21 Power On/Standby button 24, 37 shipping carton contents 35 power requirements 34 SmartStart autorun menu 71 power supply 59 SmartStart Scripting Toolkit 71 power supply LEDs 12 SmartStart, overview 71 space and airflow requirements 33 power supply specifications 110 powering down 24 specifications 110...
  • Page 127 video connector 7 warnings 35, 85 website, HP 113 Index 127...

This manual is also suitable for:

Proliant dl388 g7

Table of Contents