Novell Netware Operating Systems; Sco Operating Systems - HP ProLiant DL388 Troubleshooting Manual

•
A list of each third-party hardware component installed, with the firmware revisions
•
A list of each third-party software component installed, with the versions
•
A detailed description of the problem and any associated error messages

Novell NetWare operating systems

Collect the following information:
•
Whether the operating system was factory installed
•
Operating system version number
•
Printouts or electronic copies (to e-mail to a support technician) of AUTOEXEC.NCF, STARTUP.NCF,
and the system directory
•
A list of the modules. Use CONLOG.NLM to identify the modules and to check whether errors occur
when the modules attempt to load.
•
A list of any SET parameters that are different from the NetWare default settings
•
A list of the drivers and NLM files used on the server, including the names, versions, dates, and sizes
(can be taken directly from the CONFIG.TXT or SURVEY.TXT files)
•
If HP drivers are installed:
Version of the PSP used
o
List of drivers from the PSP
o
•
Printouts or electronic copies (to e-mail to a support technician) of:
SYS:SYSTEM\SYS$LOG.ERR
o
SYS:SYSTEM\ABEND.LOG
o
SYS:ETC\CPQLOG.LOG
o
SYS:SYSTEM\CONFIG.TXT
o
SYS:SYSTEM\SURVEY.TXT
o
•
Current patch level
•
A list of each third-party hardware component installed, with the firmware revisions
•
A list of each third-party software component installed, with the versions
•
A detailed description of the problem and any associated error messages

SCO operating systems

Collect the following information:
•
Installed system software versions (TCP/IP, VP/Ix)
•
Process status at time of failure, if possible
•
Printouts or electronic copies (to e-mail to a support technician) of:
Output of /etc/hwconfig command
o
Output of /usr/bin/swconfig command
o
Output of /etc/ifconfig command
o
Contacting HP 180