•
Output from the following commands (performed by root):
•
lspci -v
•
uname -a
•
cat /proc/meminfo
•
cat /proc/cpuinfo
•
rpm -ga
•
dmesg
•
lsmod
•
ps -ef
•
ifconfig -a
•
chkconfig -list
•
mount
•
Contents of the following files:
•
/var/log/messages
•
/etc/modules.conf or etc/conf.modules
•
/etc/lilo.conf or /etc/grub.conf
•
/etc/fstab
•
If HP drivers are installed:
•
Version of the PSP used
•
List of drivers from the PSP (/var/log/hppldu.log)
•
A list of each third-party hardware component installed, with the firmware revisions
•
A list of each third-party software component installed, with the versions
•
A detailed description of the problem and any associated error messages
Novell NetWare operating systems
Collect the following information:
•
Whether the operating system was factory installed
•
Operating system version number
•
Printouts or electronic copies (to e-mail to a support technician) of AUTOEXEC.NCF, STARTUP.NCF,
and the system directory
•
A list of the modules. Use CONLOG.NLM to identify the modules and to check whether errors occur
when the modules attempt to load.
•
A list of any SET parameters that are different from the NetWare default settings
•
A list of the drivers and NLM files used on the server, including the names, versions, dates, and sizes
(can be taken directly from the CONFIG.TXT or SURVEY.TXT files)
•
If HP drivers are installed:
•
Version of the PSP used
•
List of drivers from the PSP
•
Printouts or electronic copies (to e-mail to a support technician) of:
•
SYS:SYSTEM\SYS$LOG.ERR
•
SYS:SYSTEM\ABEND.LOG
•
SYS:ETC\CPQLOG.LOG
•
SYS:SYSTEM\CONFIG.TXT
Troubleshooting 78