Internet Suite 6.0 Professional Is Running?; General; What Do I Do If I See Errors While Monitoring Area Chart Graphing?; What Do I Do If I See "Gen Error" Messages? - HP Cisco MDS 9216 - Fabric Switch Configuration Manual

Chapter 69 Management Software FAQ
S e n d d o c u m e n t a t i o n c o m m e n t s t o m d s f e e d b a c k - d o c @ c i s c o . c o m
What do I do if I am unable to install Fabric Manager or Device Manager, or run
Java, when McAfee Internet Suite 6.0 Professional is running?
The McAfee internet suite comes with a virus scanner, firewall, antispam, and privacy management. The
privacy management can interfere with the Fabric Manager server-client interactions. To work around
this you must shut down the privacy service.

General

What do I do if I see errors while monitoring Area chart graphing?

When doing the area chart graphing from the monitor window, if you move the mouse over the Area chart
before the first data comes back, you see a java.lang.ArrayIndexOutOfBoundsException error on the
message log from JChart getX(). This is because JChart tries to locate a value that does not exist yet.
This might be fixed in a future version of JChart.

What do I do if I see "gen error" messages?

Usually a "gen error" means that the SNMP agent on the switch had an unexpected error in the process
of serving an SNMP request. However, when you are accessing the switch through a VPN connection or
any sort of NAT scheme, all errors are reported as gen error. This is a known problem and will be fixed
in a future release. You can verify whether this was the reason behind your gen error by trying to
reproduce this error in an environment where there is no network address translation (where you are on
the same network as the switch).
What do I do if disk images in the Device Manager Summary View are not
visible?
On some occasions the Summary View table in the Device Manager does not show the icons for disks
attached to a Fx port. This is because the FC4 features are empty for this port. A LUN discovery must
be issued to discover information about these hosts/disks that do not register their FC4 types. You can
do this in the Device Manager by clicking FC > Advanced > LUNs.
What do I do if I am unable to set both the D_S_TOV and E_D_TOV timers in
Device Manager?
If you modify both E_D_TOV and D_S_TOV at the same time, and the new D_S_TOV value is larger
than the old E_D_TOV value, you will get a WrongValue error. To work around this, you must change
the values separately.
OL-8007-10, Cisco MDS SAN-OS Release 3.x
Cisco MDS 9000 Family Fabric Manager Configuration Guide
General
69-7