Problem Description; General Information; Online Cases; Related Topics - Cisco IE-3000-8TC Administration Manual

Problem Description

Provide step-by-step detail of actions that the user performed when the issue occurs. Ensure the detailed
information includes
• Expected behavior
• Detailed observed behavior

General Information

Make sure that the following information is readily available:
• Is this a new installation? Has this issue occurred since the beginning? (If not, what changes were recently
• Is the issue reproducible?
• What are the affected devices?
• What devices are on the Call-Path (if applicable)?
TAC handles all access information with the utmost discretion, and no changes will get made to the system
Note
without customer consent.

Online Cases

Opening a case online through www.cisco.com gives it initial priority over all other case-opening methods.
High-priority cases (P1 and P2) provide an exception to this rule.
Provide an accurate problem description when you open a case. That description of the problem returns URL
links that may provide you with an immediate solution.
If you do not find a solution to your problem, continue the process of sending your case to a TAC engineer.

Related Topics

•
•
OL-27022-01
made to the system?)
◦ If reproducible, is it under normal or special circumstances?
◦ If not reproducible, is there anything special about when it does occur?
◦ What is the frequency of occurrence?
◦ If specific devices are affected, what do they have in common?
◦ Identify the device names that are impacted, the extensions, and the IP addresses for all devices
that are involved in the problem.
Health Summary, on page 239
Troubleshooting Issues, on page 427
Administration Guide for Cisco Business Edition 3000, Release 8.6(4)
Online Cases
469