One Or More Gateway Ports Are Unable To Communicate With The Telephone Network; The System Is Unable To Communicate With The Telephone Network Through The Sip Trunk - Cisco IE-3000-8TC Administration Manual

Internal Gateway
Problem
re-registers.
Solution
your Value Added Reseller (VAR), or if you are the Value Added Reseller, contact the Cisco Technical
Assistance Center (TAC).
One or more gateway ports are unable to communicate with the telephone
network
Problem
Solution
• Verify that the gateway configuration (the CLI commands generated by the Cisco Business Edition
• Check the gateway status (for example, verify that it is powered on and correctly deployed).
• Verify connectivity from your telephony service provider to the gateway (for example, check that layer
• Restart the gateway.
• Restart the Cisco Business Edition 3000 server. (Select Maintenance > Restart/Shutdown)
The system is unable to communicate with the telephone network through the
SIP trunk
Problem
Solution
• Check to see if the session border element is powered down and, if so, restore power.
• Check if a network issue has occurred by using the ping command to ping the session border element
OL-27022-01
The internal gateway is no longer registered to the system. This service is unavailable until the device
Reboot the system. If this problem persists, contact your technical support team; for example, contact
The gateway is registered but not functioning (layer 3 of the OSI Model/D channel is inoperable).
Perform any of the following actions:
3000) is correct and has not changed.
1 and 2 are established by observing the LEDs on the gateway).
If you cannot resolve the issue by taking the previous actions, generate a log file by
Note
navigating to Monitoring > Diagnostics; download the log file, and send it to your
technical support team; for example, contact your Value Added Reseller (VAR), or if
you are the Value Added Reseller, contact the Cisco Technical Assistance Center (TAC).

The system is unable to communicate with the telephone network through the SIP trunk.

Perform the following actions:
and the Cisco Business Edition 3000 server.
When using the ping command, ensure that the PC is on the same subnet.

One or more gateway ports are unable to communicate with the telephone network

Administration Guide for Cisco Business Edition 3000, Release 8.6(4)
431