Call Divert - Cisco IE-3000-8TC Administration Manual

Call Divert

The call from User A gets forwarded to User C because Call Forward No Answer is configured for User B.
User A uses call back to contact User C if User C is not busy; if User C is busy, User A contacts User B.
When User B or User C becomes available (on hook), User A receives an audio alert, and a message displays
on the phone for User A that states that the user is available.
Example: User A calls User B, who configures call forwarding to User C after User A activates call
back
User A calls User B. User A activates call back because User B is not available. Before User B becomes
available to User A, User B sets up call forwarding to User C. User A may call back User B or User C,
depending on the call-forwarding settings for User B.
Example: User A and User C call User B at the same time
User A and User C call User B at the same time, and User A and User C activate call back because User B is
unavailable. A call-back activation message displays on the phones of User A and User C.
When User B becomes available, both User A and User C receive an audio alert, and a message displays on
both phones that states that User B is available. The User, that is, User A or User C, that dials User B first
connects to User B.
Call Divert
Call divert allows a user to transfer a ringing, connected, or held call directly to voicemail. After a call is
diverted, the line becomes available to place or receive new calls. For call divert to work, the user must press
the call divert softkey/button on the phone.
When a caller calls a user, the assistant attends the call through shared line and divert the call directly to the
user's voice mailbox. The Call Divert softkey appears in the connected state.
When a conference participant presses the call divert softkey/button on the phone, the remaining conference
participants receive the voice mailbox greeting of the party that pressed the softkey/button.
When a Meet Me conference participant presses the idivert softkey, the remaining conference participants
Note
receive the voice-messaging mail box greeting of the Immediate Divert initiator. The Meet-Me conference
will continue to be active even if all the participants disconnect the call. To end the Meet-Me conference
and initiate it again, all the participants must disconnect from the voicemail by pressing the # key.
Members of a hunt list can invoke call divert if the call is direct. They cannot invoke call divert if they are
reached as a member of a hunt list, and a message 'Feature is unavailable' displays on the phone.
In some cases, call divert can detect a busy condition on the voice-messaging ports. (The call cannot divert
to a busy voice-messaging system, but the original call gets maintained. Busy will display on the phone on
which call divert was invoked to indicate that the call was not diverted.)
The calling and called parties may divert the call to their voice mailboxes if both simultaneously press the
divert softkey/button. The voice mailbox of the calling party would contain a portion of the outgoing greeting
of the called party. Similarly, the voice mailbox of the called party would contain a portion of the outgoing
greeting of the calling party
Example: Called Party Presses Divert Softkey
1 Party A calls Manager A.
2 Manager A presses the call divert softkey.
Administration Guide for Cisco Business Edition 3000, Release 8.6(4)
110 OL-27022-01