Auto Attendant - Cisco IE-3000-8TC Administration Manual

For more information, see the following topics:
• Support for Voicemail with Email Integration, on page 34
• Setting Up Voicemail, on page 150
• Cisco User Connect Licensing, on page 95

Auto Attendant

In Cisco Business Edition 3000, the auto attendant serves as the virtual receptionist; that is, the caller receives
an automated greeting and series of prompts in order to successfully transfer the call to a user without the
assistance of an operator. The following options describe the auto attendant support.
Auto attendant uses the same internal components as voicemail. Auto attendant is turned on by default,
Note
and you cannot turn it off. The system can handle up to 12 simultaneous calls to voicemail and auto
attendant.
• The auto attendant uses a single menu for both business and closed hours (default); the auto attendant
plays the same greeting and set of prompts during both business and nonbusiness hours. Cisco Business
Edition 3000 automatically comes with a sample menu that provides the following functionality. If you
do not want to use the sample menu, you can upload another menu that can be used by the system.
The auto attendant does not support a different menu for holidays.
Tip
To use the auto attendant, you must first configure the Voicemail and Auto Attendant Extension setting in
the dial plan. You can configure this setting
• Through the Cisco-provided .xls data configuration file in the Cisco Business Edition 3000 First Time
Setup Wizard (for initial deployment)
OL-27022-01
Note Cisco recommends that you install QuickTime Player plugin in your respective browser
so that the audio greeting playback controls works as expected. Cisco Business Edition
3000 supports QuickTime Player with a minimum version of 6.
◦ The auto attendant plays a greeting announcing that the corporate directory has been reached.
◦ The auto attendant requests that the caller enter the extension on the phone to transfer the call.
◦ If the caller does not enter the extension quickly, the auto attendant requests that the caller enter
the extension again.
◦ The auto attendant transfers the call to the user of the extension.
◦ The auto attendant requests that the caller reenter the extension of the user when the system cannot
find the extension.
◦ The auto attendant plays a farewell prompt.
Components of the Cisco Business Edition 3000 System
Administration Guide for Cisco Business Edition 3000, Release 8.6(4)
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