Troubleshooting And Technical Support Information; Using The Event Log To Help Solve A Problem; Getting More Help - Cisco TelePresence Server 7010 Getting Started

Troubleshooting and technical support information

Using the event log to help solve a problem

You can use the event log to produce debugging information to assist technical
support in solving any problems. Event logging capture filter topics are set by default
to
Errors, warnings and information
without the guidance of technical support.

Getting more help

Cisco recommends registering your product at
services/video-conferencing-product-registration.jsp
notifications about the latest software and security updates. New feature and
maintenance releases are published regularly, and we recommend that the unit's
software is always kept up to date.
If you experience any problems when configuring or using the Cisco TS 7010,
consult the online help (available within the UI of your unit) for an explanation of
how its individual features and settings work. If you cannot find the answer you need,
check on the web site at http://www.tandberg.com/support to make sure that the
unit is running the most up-to-date software and for further relevant documentation.
You or your reseller can get help from our support team by raising a case at
www.tandberg.com/support/video-conferencing-online-support.jsp. Make sure
you have the following information ready:
The serial number and product model number of the unit

The software build number which can be found on the product user interface

Your contact email address or telephone number

A full description of the problem

Troubleshooting and technical support information
. Do not change the capture filter topic level
http://www.tandberg.com/
in order to receive
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