Troubleshooting And Technical Support Information; Using The Event Log To Help Solve A Problem; Getting More Help - Cisco TelePresence Server 7010 Installation Manual

Troubleshooting and technical support information

Troubleshooting and technical support
information

Using the event log to help solve a problem

You can use the event log to produce debugging information to assist technical support in solving any
problems. Event logging capture filter topics are set by default to Errors, warnings and information. Do
not change the capture filter topic level without the guidance of technical support.

Getting more help

If you experience any problems when configuring or using the TelePresence Server, consult the online help
available from the user interface.
If you cannot find the answer you need in the documentation, check the web site at
http://www.cisco.com/cisco/web/support/index.html
Make sure that you are running the most up-to-date software.
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Get help from the Cisco Technical Support team.
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Make sure you have the following information ready before raising a case:
Identifying information for your product, such as model number, firmware version, and software version
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(where applicable).
Your contact email address or telephone number.
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A full description of the problem.
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To view a list of Cisco TelePresence products that are no longer being sold and might not be supported, visit
http://www.cisco.com/en/US/products/prod_end_of_life.html
Cisco TelePresence Server 7010 Installation Guide
where you will be able to:
and scroll down to the TelePresence section.
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