The Maximum Storage Capacity For Call Detail Records Has Been Exceeded; The Dns Service Is Incorrectly Configured Or Unreachable; A Required Service Failed - Cisco IE-3000-8TC Administration Manual

• Use the Test Connection button to ensure the access information to the server is correct and that the
• Ensure that the information entered is correct (IP address, name, password, protocol, and path).
• Verify that the target server is operating correctly.
• Ensure that the user has appropriate access rights and that the remote location is not full.

The maximum storage capacity for call detail records has been exceeded

Problem
deleted to bring disk usage down. Call detail records within the last 30 days are being deleted, starting with
the oldest records.
Solution
• Ensure that there is not a hardware disk problem on the local server.
• Determine if too many undelivered CDR files have accumulated.
• Use the Test Connection button to ensure the access information to the server is correct and that the
• Ensure that the information for the remote server is correct (IP address, name, password, protocol, and
• Verify that the protocol server is operating correctly.
• Ensure that the supplied user credentials have appropriate access rights.

The DNS service is incorrectly configured or unreachable

Problem
server.
• Check the DNS service to verify that the hostname of the Cisco Business Edition 3000 server maps to
• Ensure that the DNS service has both forward lookup and reverse lookup entries configured.

A required service failed

Problem
Solution
• Restart the server. (Select Maintenance > Restart/Shutdown).
• If the issue persists, generate a log file by navigating to Monitoring > Diagnostics; then, download the
OL-27022-01
directory is reachable.
The CDR files disk usage exceeded maximum disk allocation. Some undelivered files may have been
Perform the following actions:
directory is reachable.
path).
The DNS server could not resolve the host name or IP address of the Cisco Business Edition 3000
the IP address that you added for the Cisco Business Edition 3000 server.
A required service that is needed to support the Cisco Business Edition 3000 server failed.
Perform any of the following actions:
log file to your PC and send it to the technical support team; for example, contact your Value Added
The maximum storage capacity for call detail records has been exceeded
Administration Guide for Cisco Business Edition 3000, Release 8.6(4)
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