Cisco IE-3000-8TC Administration Manual page 31

• If the Voicemail is enabled and the user dials the Voicemail or the Auto Attendant extension, the call
will be connected to the Voicemail. Press the pound (#) key to switch to Auto Attendant.
• If the Voicemail is disabled and the user dials the Voicemail or the Auto Attendant extension, the call
will be connected to the Auto Attendant. Press the star (*) key to switch to Voicemail.
Note The external callers will always be connected to the Auto Attendant.
You can enable or disable the Voicemail on Users/Phones > Usage Profiles page using the Cisco Business
Edition 3000 Administrative Interface. Check the usage profile associated with the user to confirm is the
Voicemail is enabled or disabled for the user.
Creating and configuring an IMAP account to access Cisco Business Edition 3000 Voicemail in Microsoft
Outlook
To use Outlook to access the voicemail for Cisco Business Edition 3000 , create and configure a new Outlook
account for the user. You need the following information:
• Business Edition 3000 server username (alias).
• Password (This is the web application password that is set on the User pages in Cisco Business Edition
3000 Administrative Interface).
• The IP address, or if DNS is configured, the fully qualified domain name of the Business Edition 3000
server.
To create and configure a new account in outlook:
1 Start Outlook.
2 On the Outlook Tools menu, select E-Mail Accounts.
3 In the E-Mail Accounts wizard, select Add a New E-Mail Account.
4 Select Next.
5 On the Server Type page, select IMAP.
6 Select Next.
7 Enter values in the User Information section:
1 In the Your Name field, enter a display name for the account. The value that you enter here is visible
2 In the E-Mail Address field, enter one of the following:
8 Enter values in the Server Information Section:
OL-27022-01
only in Outlook.
• The SMTP Address of the user and the name of the Business Edition 3000 server. You can find
this information in the SMTP Address field on the User Basics page in Cisco Business Edition
3000 Administrative Interface. The E-Mail Address typically follows this format:
<User ID>@<domain name of the Business Edition 3000 server>
• The proxy address for the user.
Components of the Cisco Business Edition 3000 System
Administration Guide for Cisco Business Edition 3000, Release 8.6(4)
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