Cisco IE-3000-8TC Administration Manual page 440

Troubleshooting When You Cannot Access the Graphical User Interfaces
Interface. The diagnostics starts automatically after you insert the Cisco Diagnostics USB flash drive in Cisco
Business Edition 3000, and collects the required log files, generates a static HTML report and saves the logs
and the html report to the USB flash drive.
The Cisco Diagnostics USB Signature file consists of components for which system diagnostic is executed
and associated log files are collected.
The following steps explain the USB Diagnostics process:
Procedure
Step 1
To generate the Cisco Diagnostics USB Signature file, click Download Diagnostics File in the Diagnostics
page in the Cisco Business Edition 3000 Administrative Interface. (Select Monitoring > Diagnostics.)
You can also obtain the Cisco Diagnostics USB Signature file, diagnose.xml, from www.cisco.com.
Tip
Step 2 Save the Cisco Diagnostics USB Signature file on the Cisco Diagnostics USB flash drive.
Step 3
Insert the Cisco Diagnostics USB flash drive on the Cisco Business Edition 3000 server.
The system diagnostics is automatically triggered and the following components are diagnosed. The following
table describes the contents on the diagnose.xml file.
Table 103: Scanning of system health through Cisco diagnostics USB flash drive
HardDisk
Network
System
Administration Guide for Cisco Business Edition 3000, Release 8.6(4)
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Configure the value to either Yes or No. The following system attribute
is diagnosed:
• Diskspace—Checks disk space and verifies critical operating system
files
Configure the value to either Yes or No. The following system attributes
are diagnosed:
• Validate Network—Validate network settings
• NTP Reachability—Checks the availability of external NTP servers
• NTP Clock Drift—Checks the local clocks drift from NTP servers
• NTP Stratum—Checks the stratum level of the reference clock
Configure the value to either Yes or No. The following system attributes
are diagnosed:
• Service Manager—Checks if service manager is running
• System Info—Collects system information into diagnostic log
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