Chapter 3: Changing Greetings; Changing Automated Attendant Greeting - AT&T Merlin II System Administrator Manual

Chapter 3: Changing Greetings

Changing Automated Attendant Greeting

Callers hear one of three different Automated Attendant
Greetings when your company is open, closed, or
temporarily changes hours. See the instructions below to
change a Day or Night Greeting, activate a temporary
greeting for a holiday or emergency closing, or listen to
the current greeting.
To determine quickly when calls are coming from
rotary phones that cannot use the MERLIN MAIL system,
activate the Touch-Tone Gate. When the Touch-Tone
Gate is on, callers must enter a digit from a Touch-Tone
phone before the Main Menu plays. Callers who are using
rotary phones and callers who need assistance are
automatically transferred to the System Operator. The
Touch-Tone Gate setting must be administered except
when fax answer is selected, then it is automatically
set to on.
For example, this is the Automated Attendant Day
Greeting for ABC Travel Agency that plays when the
agency is open:
"Thank you for calling ABC Travel Agency. If you are
calling from a Touch-Tone phone, please press [
Changing Automated Attendant Greeting 3-1
] now."
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