Assigning Cover Buttons 1 1 - AT&T MERLIN 3070 Administration Manual

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ASSIGNING COVER BUTTONS
The Call Coverage feature is useful for people who cover calls for others with whom
they do not share lines. A Cover button permits coverage of all lines on a voice ter-
minal regardless of whether the covering voice terminal shares lines with the covered
voice terminal. The lights next to a Cover button work like those next to any line but-
ton, but you cannot use a Cover button to make a call. If you are assigning Cover
buttons for the first time, please read the following information.
• A Cover button may be programmed for primary or secondary coverage. Sup-
pose that you assign Jim primary coverage for Susan's voice terminal (see
diagram below). Then each time a call rings at Susan's voice terminal it also
rings at Jim's voice terminal. To make certain that Susan's calls are answered
when both Susan and Jim are away from their desks, you assign secondary
coverage with delayed ring for Susan's voice terminal to Bill. This means that
when a call comes in for Susan, it rings at Susan's voice terminal and at Jim's
voice terminal, then starts ringing at Bill's voice terminal on the fifth ring. Jim's
calls do not ring at Bill's voice terminal, however, unless you assign Call
Coverage for Jim's calls to Bill. With this system, up to six people can have Cover
buttons for a single voice terminal.
S u s a n
• You will probably always want to program a delayed ring for the voice terminal
providing secondary coverage. You can program the voice terminal providing
primary coverage with an immediate or a delayed ring, depending on the users'
preferences. Immediate and delayed ring are described on page 111.
• Assign primary coverage to someone who must screen a coworker's calls but
does not share all lines with that person. You can also assign primary coverage
to someone who must cover a coworker's intercom calls. A secretary who
answers someone's calls, for example, would be assigned primary coverage of
that person's voice terminal. You may program a primary Cover button for im-
mediate ring, delayed ring, or no ring, depending upon the situation and per-
sonal preferences.
• Assign secondary coverage to anyone who is a second backup for the covered
voice terminal, such as a personal secretary who covers calls for a group
secretary when the group secretary doesn't answer calls for which he or she
has a primary Cover button. In most cases, a secondary Cover button would
be programmed for delayed ring.
• If all calls in your business come in through the attendant console, a Cover but-
ton for the console set to no ring is useful for people who sometimes work dur-
ing times when the attendant is not on duty. In this way, they can tell by the
flashing green light that someone is calling, and they can answer the call if they
want to, but do not have to be bothered by ringing during regular business hours.
Same call rings
at Jim's voice terminal.
Jim
Jim provides
primary
covers-ge for Susan.
PRIMARY AND SECONDARY COVERAGE
If call isn't answered at
Susan's or Jim's voice
terminal after 4 rings, it
begins to ring at Bill's
voice terminal as well.
B i l l
Bill provides
secondary
coverage for Susan.