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AT&T Merlin 1030 User Manual

At&t user's guide cordless telephone 1030, 3070
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Download this manual See also: Administration Manual, Installation Manual
AT&T
MERLIN
COMMUNICATIONS SYSTEM
USER'S GUIDE:
MODELS 1030 AND 3070
WITH FEATURE MODULE 5
®

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Summary of Contents for AT&T Merlin 1030

  • Page 1 AT&T MERLIN COMMUNICATIONS SYSTEM USER’S GUIDE: MODELS 1030 AND 3070 WITH FEATURE MODULE 5 ®...

  • Page 2: Table Of Contents

    Table of Contents Available Features Key to Symbols Placing Calls Outside Calls Button Access and Dial Access to Line Pools Automatic Route Selection Line Request Intercom Calls Ringing Intercom Calls Announced Intercom Calls Answering Calls Fixed Features Hold Transfer Transfer with Voice Announcement Conference Drop Speaker...

  • Page 3: Available Features

    Available Features Use line buttons to call peo- ple who aren’t connected to your MERLIN system. Touch Intercom-Ring or Intercom-Voice to use the MERLIN system Intercom feature. Test your voice terminal and program its features by sliding the T/P switch to T (Test) or P (Program).

  • Page 4: Key To Symbols

    Key to Symbols The following symbols are used throughout this guide to illustrate the steps for using your MERLIN system voice terminal. After you are familiar with the steps, use the symbols to remind you how to perform each procedure. Lift your handset.

  • Page 5: Placing Calls

    Placing Calls ® With your MERLIN system, you can place two types of calls: outside calls and intercom calls. OUTSIDE CALLS To call someone who is not connected to your MERLIN system: Lift your handset. The MERLIN system automatically selects an available outside line.

  • Page 6: Button Access And Dial Access To Line Pools

    Button Access and Dial Access to Line Pools Your MERLIN system may be “pooled,” meaning some or all of your outside telephone lines are grouped into one or more pools (for example, a pool of local lines, a pool of WATS lines, and a pool of Foreign Exchange lines).

  • Page 7: Automatic Route Selection

    NOTE: Ask your system administrator if your system has Automatic Route Selection (ARS). If it does, follow the procedure for making outside calls in the next section, “Automatic Route Selection.” Neither of the above procedures works for you if your system has ARS.

  • Page 8: Line Request

    If you hear a fast MERLIN system busy signal: Hang up and redial in a few moments using the Pool Ac- cess procedure or the Saved Number Redial feature (see page 23). NOTE: For ARS to work, you must dial a “1” before dialing a long distance number, even if you do not normally do so.

  • Page 9: Announced Intercom Calls

    To place a ringing intercom call: Touch Intercom-Ring. Lift your handset. Dial a 2-digit MERLIN system intercom number. Announced Intercom Calls When you place an announced intercom call, your coworker hears your voice through the voice terminal speaker. If your coworker wants to respond to your announcement, he or she speaks through the handset to talk with you.

  • Page 10: Answering Calls

    Answering Calls To answer a call: Lift your handset. You are automatically connected to the incoming call. You can tell what kind of call you’re receiving by the way your voice terminal rings. Intercom two short and one long ring Outside one long ring Transferred...

  • Page 11: Fixed Features

    Fixed Features Fixed features are the features assigned to the permanently labeled buttons on your voice terminal. HOLD To put a call on hold: Touch Hold. When you put a call on hold, the green light next to the call’s line button flashes rapidly.

  • Page 12: Transfer With Voice Announcement

    If the call is not answered within a few rings, it returns to your voice terminal. Transfer with Voice Announcement To announce a transferred call: Touch Transfer. Touch Intercom-Voice. Dial the intercom number of the voice terminal to which you want to transfer the call.

  • Page 13: Drop

    If you don’t want a participant to listen as you set up the rest of the conference call, touch Hold before repeating this procedure. To take the person off hold: Touch Conference. Touch the button for the line you put on hold. If you have several lines on hold, repeat this procedure for each one.

  • Page 14: Speaker

    SPEAKER You can use your voice terminal’s speaker to monitor a call as you dial it, to monitor a call on hold, and to let a group listen to your conversation. On-Hook Dialing Instead of using your handset to listen while you place a call, you can use your voice terminal’s built-in speaker: Touch Speaker.

  • Page 15: Group Listening

    Group Listening To let others in the room hear your telephone conversation: Without hanging up your handset, touch Speaker. You can speak to the other person only through your handset unless you have a Hands-Free Unit (see “Hands-Free Unit,” page 50). NOTE: Before hanging up, touch Speaker again.

  • Page 16: Recall

    RECALL To disconnect a call without hanging up your handset: Touch Recall. NOTE: If you have PBX, Centrex, or Custom Calling features, touch Recall any time instructions call for a switchhook flash. If you press the switchhook, you disconnect your call. Recall...

  • Page 17: Custom Features

    Custom Features Custom features are features that you select and program for your voice terminal. The basic programming instructions below describe the procedure you follow to program features on your voice terminal. You can program most custom features on the available buttons on your voice terminal;...

  • Page 18: Notify

    If you want to program other buttons, repeat the two previous steps. Slide the T/P switch to the center position. NOTE: If you make a mistake entering a programming code, simply touch the button again and reenter the code. The following feature descriptions include feature programming codes and brief programming instructions.

  • Page 19: Notify Send

    Notify Send To program: T/P to P Touch the button Dial *87 + the intercom number of the person you want to notify T/P to center To notify another voice terminal of a message: Touch the Send button. The green light next to your Send button goes on. The green light next to the Receive button on the other voice terminal goes on.

  • Page 20: Outside Auto Dial

    To turn off the green light next to the Receive button: Touch the Receive button. The green light next to your Receive button goes off. The green light next to the Send button on the other voice terminal also goes off. OUTSIDE AUTO DIAL Use the Outside Auto Dial feature for one-touch dialing of fre- quently used telephone numbers, account numbers, or PBX,...

  • Page 21: Special Characters In Programmed Dialing Sequences

    Special Characters in Programmed Dialing Sequences You may occasionally need to program a pause, stop, or switch- hook flash into an Outside Auto Dial or Speed Dial sequence, or you may need to switch from rotary to Touch-Tone signals in the middle of a programmed dialing sequence.

  • Page 22: Auto Intercom

    Touch Recall. Touch Hold (Pause). AUTO INTERCOM Use the Auto Intercom feature for one-touch dialing of intercom numbers. If you program this feature on a button with lights, the green light next to the button goes on when the person at that intercom uses his or her voice terminal or uses the Do Not Disturb feature.

  • Page 23: Announced Intercom Calls

    Announced Intercom Calls To place an announced intercom call: If the red light next to it is not already on, touch Intercom-Voice. Touch the Auto Intercom button for the intercom number you want to dial. Your speaker goes on, and you hear a beep. Lift your handset and begin speaking.

  • Page 24: System Speed Dial

    SYSTEM SPEED DIAL System Speed Dial is similar to Personal Speed Dial in that 3-character codes (#60 through #99) represent frequently dialed telephone numbers. However, you do not assign the codes to telephone numbers; your system administrator is the only one who can assign a System Speed Dial code to a telephone number, and everyone connected to your MERLIN system can use those System Speed Dial codes.
  • Page 25 stop, a Touch-Tone enable, or a switchhook flash.) If you have a 34-button voice terminal, use the instructions below to pro- gram a button with the Saved Number Redial feature. If you have a 5- or 10-button voice terminal, there’s no need for any special programming.

  • Page 26: Last Number Redial

    LAST NUMBER REDIAL Use the Last Number Redial feature to redial the number you dialed most recently. (The number cannot contain a pause, a stop, a Touch-Tone enable, or a switchhook flash.) If you have a 34-button voice-terminal, you can follow the programming in- structions below to program this feature onto a button.

  • Page 27: Loudspeaker Page

    To signal a coworker: Without lifting your handset, touch a Manual Signaling button. You can also touch a Manual Signaling button to signal some- one while you have an outside call in progress. If you program this feature on a button with lights, the green light next to the button goes on when your coworker uses his or her voice ter- minal or uses the Do Not Disturb feature.
  • Page 28 When you have a Loudspeaker Page button for the zone you want to page: Touch the Loudspeaker Page button for the zone you want to page. When you hear a beep, lift your handset and make your announcement. Using a Dial Code To page a zone using a dial code: Touch Intercom-Voice or Intercom-Ring.

  • Page 29: Group

    GROUP PAGE Use the Group Page feature to make announcements through the speakers in groups of 10 voice terminals specified by your system administrator. Your system can have as many as seven groups. You can use the instructions below to program buttons for the groups you want to page.
  • Page 30 Using a Dial Code To page a group using a dial code: Touch Intercom-Voice or Intercom-Ring. Lift your handset. Dial the code for the group you want to page. 841 for group 1 group 2 group 3 group 4 group 5 group 6 group 7 When you hear a beep, speak into your handset.

  • Page 31: Group Call Distribution

    GROUP CALL DISTRIBUTION Use the Group Call Distribution feature to place an intercom call or transfer an outside call to a specific group of voice terminals. When you place or transfer a call to a Group Call Distribution group—for example, the Sales Department—the system selects a voice terminal in the group to receive your call.
  • Page 32 Dial the code for the group you want to call. 850 for group 1 group 2 group 3 group 4 group 5 group 6 When you hear a beep or when the person answers, speak into your handset. To Transfer an Outside Call To transfer a call to a Group Call Distribution group: Touch Transfer.

  • Page 33: One-Touch Transfer Or One-Touch Hold With Call Announcement

    ONE-TOUCH TRANSFER OR ONE-TOUCH HOLD WITH CALL ANNOUNCEMENT The way in which you use Auto Intercom buttons and Group Call Distribution, Loudspeaker Page, or Group Page buttons with outside calls depends on whether your system is administered for One-Touch Transfer or One-Touch Hold with Call Announce- ment.

  • Page 34: Auto Answer-All

    You can then return to the call, transfer the call, or have the per- son or group answer the call by using the Line Pickup feature. NOTE: If you try to place an announced intercom call to a voice terminal that is programmed to prevent voice announcements (see “Voice Announcement Disable,”...

  • Page 35: Auto Answer-Intercom

    AUTO ANSWER-INTERCOM If you have an optional Hands-Free Unit connected to your voice terminal, program an Auto Answer-Intercom button so you can set your Hands-Free Unit to go on automatically when you receive intercom calls. Program this feature on a button with lights.

  • Page 36: Coverage Inhibit

    When you receive a call for a person you’re covering, your voice terminal rings and the green light next to that person’s Cover button flashes. To answer the call: Lift your handset. You can program Cover buttons so covered calls ring im- mediately, after a delay, or don’t ring at all (see “Programmable Line Ringing,”...

  • Page 37: Using Call Coverage To Forward Calls

    To restore Call Coverage: Touch Coverage Inhibit again. The green light next to the button goes off. Using Call Coverage and Coverage Inhibit to Forward Calls You can set up a call forwarding feature using Call Coverage and Coverage Inhibit. If you are often away from your voice ter- minal, but near another voice terminal connected to your MERLIN system: Program a Cover button on the other voice terminal to cover...

  • Page 38: Privacy

    When the Do Not Disturb feature is active, the green light next to your line button flashes when you receive outside calls, but your voice terminal does not ring. Calls transferred to you return to the sender after a prescribed number of rings (set by your system administrator), and intercom calls to you get a busy signal.

  • Page 39: Touch-Tone Enable

    The feature remains active until you: Touch Privacy again. The green light next to the button goes off. TOUCH-TONE ENABLE (Only for systems with rotary lines) If you have telephone lines that carry rotary signals, you can use the Touch-Tone Enable feature to switch to Touch-Tone signals midway through a dialing sequence.

  • Page 40: Account Number Entry

    ACCOUNT NUMBER ENTRY (For use only with the SMDR feature) With an Account Number button, you can enter an account number that identifies who should be billed for the call. Program this feature on a button with lights. To program: T/P to P Touch a button Dial *82 T/P to center To enter an account code:...

  • Page 41: Call Pickup

    If no one answers a parked call, your voice terminal rings to re- mind you the call is still parked. To program: T/P to P Touch a button Dial *86 T/P to center To park a call using a Call Park button: Touch Call Park.

  • Page 42: Line Pickup

    To pick up a call using a Call Pickup button: Touch Call Pickup. Lift your handset. Dial the intercom number of the voice terminal holding the call. Using a Dial Code To pick up a call using a dial code: Touch Intercom-Ring or Intercom-Voice.
  • Page 43 Using a Single Line Pickup Button T/P to P Touch the button Dial To program: *84 T/P to center. To pick up a line using this option: Touch Line Pickup. Lift your handset. Dial the 2-digit line code for the line you want to pick up. Using Buttons Programmed to Pick Up Specific Lines T/P to P Touch the button Dial To program:...

  • Page 44: Ringing And Line Selection Options

    Ringing and Line Selection Options RINGING OPTIONS Programmable Line Ringing You can determine whether calls coming in through a line pool, your individual line, or a line you’re covering ring immediately, ring after a delay, or do not ring at all. NOTE: This does not affect intercom calls or calls transferred to you.

  • Page 45: Personalized Ringing

    To program line ringing: Slide the T/P switch to the P position. Touch the line button successively until the red light in- dicates the type of ringing you want. Red light on Red light flashing Red light off Slide the T/P switch to the center position. If your lines are not pooled, the green light flashes next to the line button when a call comes in for you, even if you program the line not to ring.

  • Page 46: Voice Announcement Disable

    Touch Speaker repeatedly until you hear a ringing sound you like. Slide the T/P switch to the center position. Voice Announcement Disable Ordinarily, people can announce calls through your voice ter- minal speaker. However, you can prevent voice announcements and have all intercom calls ring instead. To program Voice Announcement Disable: Slide the T/P switch to the P position.
  • Page 47 NOTE: If you plan to program other features when you program Automatic Line Selection, you must program Automatic Line Selection first. If you are already in the middle of a programming session, slide the T/P switch to center and then back to P before programming this feature.

  • Page 48: Simultaneous Voice And Data Calls

    Simultaneous Voice and Data Calls If you have a General Purpose Adapter and a modem connected to your voice terminal, you can use the Simultaneous Voice and Data Calls feature. You may be speaking with someone on the telephone and wish to obtain some data from a computer to sup- port your conversation.
  • Page 49 When the computer returns the carrier signal, turn on your modem. The green light next to the line or Intercom button you used to call the computer begins to flash and continues to flash until you end the data call. Log on from your terminal keyboard.

  • Page 50: Using Pbx, Centrex, Or Custom Calling Features

    Using PBX, Centrex, or Custom Calling Features If you have PBX, Centrex, or Custom Calling features, use them exactly as their instructions describe with one important excep- tion: Any non- MERLIN system feature code that begins with a “#” must be preceded by another “#”. For example, if PBX, Centrex, or Custom Calling instructions tell you to dial #1234 you must dial...

  • Page 51: Optional Equipment

    Optional Equipment HANDS-FREE UNIT The Hands-Free Unit is a high-quality speakerphone that allows you to use your voice terminal without lifting your handset. NOTE: Any custom feature that ordinarily activates your voice terminal’s speaker activates your Hands-Free Unit. Placing Calls To place outside calls using your Hands-Free Unit: Touch Speakerphone On/Off on the Hands-Free Unit.

  • Page 52: Answering Calls

    Answering Calls To answer a call with your Hands-Free Unit: Touch Speakerphone On/Off and begin speaking. To temporarily remove yourself from a conversation to consult with someone else in your room: Touch Microphone On/Off. The green light next to the button goes off. To participate in the conversation again, touch Microphone On/Off again.

  • Page 53: Index

    Index Account Number Entry, 39, 55 SMDR, 39 Answering Calls, 9, 51 Answering Machine, 51 And General Purpose Adapter, 51 Assigning Custom Features to Buttons, 16 Auto Answer-All, 33, 54 Auto Answer-Intercom, 34 Auto Intercom, 21 - 22, 54 Automatic Line Selection, 45 - 46 Automatic Route Selection (ARS), 6 - 7 Button Access to Line Pools, 5 Call Coverage, 34 - 35, 43, 55...

  • Page 54: Feature Programming Chart

    Feature Programming Chart Use the chart below as a quick reference when you want to program features onto your voice terminal. Feature Name (Suggested Button Label) QUICK DIALING FEATURES Outside Auto Dial Dial *90 + an outside number, an account number, or a PBX, Centrex, or Custom Calling (name or location) feature code.
  • Page 55 Feature Programming Chart (continued) Feature Name (Suggested Button Label) PAGING FEATURES Loudspeaker Page Dial *91 + one of the following codes: (Page “number or name”) Group Page Dial *91 + one of the following codes: (Grp. Page “number or name”) AUTO ANSWER FEATURES Dial *75.
  • Page 56 Feature Programming Chart (continued) Feature Name (Suggested Button Label) CALL COVERAGE FEATURES Call Coverage (Cover “name”) Coverage Inhibit (Coverage Inhibit) OTHER FEATURES Privacy (Privacy) Do Not Disturb (Do Not Disturb) Touch-Tone Enable (Touch-Tone Enable) Account Number Entry (Account Number) Call Park (Call Park) Call Pickup (Call Pickup)
  • Page 57 Feature Programming Chart (continued) Feature Name (Suggested Button Label) OTHER FEATURES (continued) Notify Notify Send Dial *87 + the intercom number of the person you want to notify. (Send to “name”) Dial *88 + the intercom number of the person Notify Receive (Receive from “name”) notifying you.
  • Page 58 ® MERLIN Communications System Models 1030 and 3070 with Feature Module 5 Quick Reference Card FIXED FEATURES FEATURES INTERCOM CALLS Intercom-Ring Calls Intercom-Voice Calls OUTSIDE CALLS Outside Calls (Regular) Outside Calls (with ARS) Outside Calls with Dial Access to Line Pools...
  • Page 59 PROGRAMMABLE FEATURES FEATURES QUICK DIALING Outside Auto Dial Auto Intercom Personal Speed Dial System Speed Dial Saved Number Redial Last Number Redial Manual Signaling PAGING Loudspeaker Page Group Page AUTO ANSWER Auto Answer-All Auto Answer-Intercom CALL COVERAGE Call Coverage Coverage Inhibit OTHER Privacy Do Not Disturb...
  • Page 60 AT&T MERLIN is a registered trademark of AT&T © Copyright 1986 AT&T. Printed in U.S.A. 999-500-143 IS May 1986 Issue 1...

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Merlin 3070

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