Fixed Features 1 3 - AT&T MERLIN 3070 Administration Manual

Fixed Features
Feature
Call Park
(See also Loudspeaker
Page.)
Call Pickup
(See also Call Park,
Loudspeaker Page, Night
Service, Enhanced.)
Call Waiting
Conference
Distinctive Ringing
Drop
Group Listening
Speaker
(See also Auto
Answer-Intercom.)
Hold
(See also Music-on-Hold.)
Automatic Hold Release
Automatic Hold
Reminder
Intercom
Intercom-Ring
Intercom-Voice
(See also Voice An-
nouncement Disable.)
Line Pickup
Line Request
Message Waiting
(See also Send Message.)
Put a call on a special kind of hold so the call can be picked up at any voice terminal.
• Using Call Park, an attendant trying to locate someone can park a call and page the
person. The person can take the call at any voice terminal using the Line Pickup or
Call Pickup feature.
Answer a call for one voice terminal from another voice terminal. This feature can be
programmed onto a button at any voice terminal.
• Answer another person's voice terminal without leaving your desk.
• Use this feature to retrieve parked and held calls and to pick up after-hours calls.
When you are busy with a call, listen for a brief ring or voice announcement from your
speaker and watch for a flashing green light that tells you a call is ringing on another
line at your voice terminal.
Make conference calls that include as many as five people — the originator of the call,
two people on intercom lines, and two people on outside lines.
• Conference the calling person to someone outside the system, put the call on hold,
and be free to do other business.
• Make long distance calls from outside by calling your office and being conference
to a WATS line.
Hear different ringing patterns for outside, transferred, and intercom calls.
• Identify the type of call and answer it accordingly.
Disconnect one person at a time from a conference call, or drop a busy or unanswered
line when you are trying to set up a conference call.
Let others in the room hear a caller through your voice terminal's speaker.
Keep someone on the line so you can answer a second call or attend to another matter.
The green light next to the line button holding your call flashes rapidly. The green lights
next to line buttons on which others are holding calls flash at a slower rate.
Know immediately when a person on hold hangs up because the green light next to the
line button goes off.
Hear a brief ring once every minute when you have a call on hold.
Call people in your business using 2-digit numbers.
• Signal others by ringing or voice announcement without cutting off your active calls
or theirs.
Intercom call comes in with a distinctive ring.
Make or receive short announcements using a MERLIN system voice terminal.
• Announce calls before transferring them.
Answer a call on a specific line that is ringing, parked, or on hold at one voice terminal
by picking up the line at another voice terminal or the attendant console. This feature
can be programmed onto a button at any voice terminal.
Request a busy line, and receive a signal when the line becomes available.
See a green light beside Message when your system attendant has a message for you.
Description
137