AT&T MERLIN 1030 Attendant's Manual
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AT&T MERLIN 1030 Attendant's Manual

AT&T MERLIN 1030 Attendant's Manual

With feature module 1
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MERLIN
ATTENDANT'S GUIDE:
MODELS 1030 AND 3070
WITH FEATURE MODULE 1

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Summary of Contents for AT&T MERLIN 1030

  • Page 1 MERLIN ATTENDANT’S GUIDE: MODELS 1030 AND 3070 WITH FEATURE MODULE 1...
  • Page 2 ™ MERLIN COMMUNICATIONS SYSTEM ATTENDANT’S GUIDE: MODEL 1030 AND 3070 WITH FEATURE MODULE 1...

  • Page 3: Table Of Contents

    Table of Contents Page Page Key to Symbols Other Useful Features Using the Speaker Attendant Console for a Small System On-Hook Dialing Attendant Console for a Large System Monitoring a Call on Hold Group Listening Before You Start Headset Adapter Intercom Auto Dial Night Service Shift Buttons...

  • Page 4: Key To Symbols

    Key To Symbols The following symbols are used throughout this document to illustrate the steps for using your MERLIN communications system attendant console. After you are familiar with the steps, the symbols should serve as a quick reminder. (Buttons are shaded and labeled to look like the actual buttons on your console.

  • Page 5: Attendant Console For A Small System

    ATTENDANT CONSOLE Keep track of calls easily Intercom Auto Dial buttons FOR A SMALL SYSTEM with a separate button and help transfer calls quickly. lights for each line: The lights beside each but- Red light indicates the ton tell you: line you are on Steady green = the per- Green light indicates if...

  • Page 6: Attendant Console For A Large System

    ATTENDANT CONSOLE FOR A LARGE SYSTEM The large attendant console provides the same features as the smaller console pictured on the opposite page, but it gives you more line and Intercom Auto Dial buttons. Intercom Auto Dial buttons. Buttons in this column Line buttons.

  • Page 7: Before You Start

    Before You Start... As the system attendant or receptionist, it is your job to use the MERLIN system in such a way that it works effectively for the people in your office. This manual contains the information you need to use MERLIN system features to your best advantage.

  • Page 8: Shift Buttons

    SHIFT BUTTONS (Large Systems Only) The console for a large system has three Shift buttons that make it possi- ble for you to attend as many as 70 voice terminals by using only the 30 intercom Auto Dial buttons on the console. When you touch one of the Shift buttons, you change the intercom numbers assigned to each Intercom Auto Dial button, Use the left Shift button to select intercom numbers 10 through 39, the center Shift button to select intercom numbers 40 through...

  • Page 9: Answering Calls

    Answering Calls The MERLIN system makes it easy to answer calls. Even though you may have many lines appearing on your voice terminal, you can readily tell which line has the incoming call because the green light beside the line button flashes on and off. Just lift your handset, and you are automatically connected to the ringing line.

  • Page 10: Call Coverage

    CALL COVERAGE The Call Coverage feature lets you answer intercom and transferred calls, as well as calls for people who have personal lines that do not appear on your console. You and the person you cover for must decide whether the person’s calls should ring at your console immediately, after a delay, or not at all.

  • Page 11: Transferring Calls

    Transferring Calls Once you’ve answered a call, your task is usually to pass it on to the right person. There are several ways to do this: using Transfer, Transfer with Voice Announcement, Hold and Intercom to screen calls, or Call Park with Loudspeaker Paging.

  • Page 12: Screening Calls

    SCREENING CALLS Using Hold and Intercom-Voice (or Intercom-Ring) to screen calls before Hold Intercom passing them on makes it possible for you to find out if a person wants Pause Voice to accept an incoming call. This method differs from Transfer in that the call does not ring at the person’s phone.

  • Page 13: Loudspeaker Paging

    Loudspeaker Paging By using the Intercom feature, you can connect to an optional loudspeaker paging system, which may have up to three separate zones. For example, a paging system in a medical group shared by several doctors could be set up with one zone covering only those locations specific to a particular doctor, such as a consulting office, lab, and examining room.

  • Page 14: Send Message

    Send Message As a system attendant, you may have to take messages for people who are away from their desks. Whenever you take a message for a person, turn on the message light at the person’s voice terminal. If someone works with you as an attendant, make sure you leave messages in a central loca- tion so they can be found easily when people call for their messages.

  • Page 15: Placing Calls

    Placing Calls INTERCOM CALLS WITH VOICE ANNOUNCEMENT To make a brief announcement to someone in your system, lift the hand- set, touch Intercom-Voice, touch the appropriate Shift button (large systems only), touch the Intercom Auto Dial button for the person you want Intercom Joan to call, and speak into your handset.

  • Page 16: Setting Up Conference Calls

    Setting Up Conference Calls If someone asks you to set up a conference call, you have two options: you may either keep the person who requested the call on the line or you may add the person to the conference call last. Keep in mind that the max- imum number of people who can engage in a conference call is five (two inside, two outside, and the person requesting the call).

  • Page 17: Other Useful Features

    Other Useful Features USING THE SPEAKER On-Hook Dialing Instead of lifting your handset to place a call, you may use your console’s Speaker built-in speaker. Touch Speaker, dial the number and lift your handset when the person answers, If the line is busy or you get no answer, touch Speaker to cancel the call, Monitoring a Call on Hold If someone puts you on hold, you can monitor the call while you go about...

  • Page 18: Custom Features

    Custom Features The MERLIN system offers numerous other custom features that you may find useful. You can program these for your console if there are any extra buttons you don’t need to represent lines. See page 18 to program these features.

  • Page 19: Programming Your Console

    Programming Your Console Although most of your buttons must be used to represent lines or inter- com numbers, you can customize your console to meet your special work- ing needs. With short, simple procedures, you can program buttons for convenient, one-touch access to features, and even customize the ring- ing sound of your telephone.

  • Page 20: Feature Programming Chart

    Feature Programming Chart Feature Name Feature Programming Code Refer to Page Notes Button Label 4 and intercom number Cover and name See also Secondary Coverage. Call Coverage Intercom Auto Dial 6 and intercom number name or location Stores frequently called intercom numbers.

  • Page 21: Changing An Outside Auto Dial Number

    CHANGING AN OUTSIDE AUTO DIAL NUMBER Auto Dial button, Slide the T/P switch to the P position, touch the Outside Chicago Office Auto Dial button whose number you want to change, and dial the new number. Return the T/P switch to the center position. SPECIAL CHARACTERS WITH AUTO DIAL An Outside Auto Dial button can store up to 16 digits.

  • Page 22: Programmable Line Ringing

    PROGRAMMABLE LINE RINGING To program Line Ringing, slide the T/P switch to the P position. Touch the line button successively until the red light indicates the type of ringing you want. red on = ring 555-1234 red flash = delayed ring red off = no ring Return the T/P switch to the center position.

  • Page 23: Attendant Quick Reference Chart

    Attendant’s Quick Reference Otherwise — Touch call’s line button Touch Transfer If you want to ..Touch appropriate Shift button (large systems only) Touch Intercom Auto Dial button (or dial intercom USE THE SHIFT BUTTONS (Large Systems Only) number) For access to intercom numbers 10 to 39 Hang up...

  • Page 24: Index

    Index Answering calls, 8, 9 Intercom codes, 6 Quiet button, See Headset Adapter Automatic Line Selection, 20 Intercom-Ring, 14, 22 Recall button, 20 Call Coverage, 9, 19 Intercom-Voice, 14, 22 Ringing options, 8 Secondary Coverage, 19 How to program, 21 Last Number Redial, 17, 19 Call Park, 11, 22 Ringing patterns, 8...
  • Page 25 AT&T Information Systems MERLIN is a trademark of AT&T. Copyright 1984 AT&T. Printed in U.S.A. 999-502-137 IS Issue 1 September 1984...

This manual is also suitable for:

Merlin 3070

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