Special Information About Attendant Consoles 1 2; Programming Tips For Attendant Consoles 1 2 - AT&T MERLIN 3070 Administration Manual

Special Information about
Attendant Consoles
When the MERLIN system is installed, your attendant consoles come with features
that are convenient for most businesses (see The Initial Feature Assignments Charts
pages 129 and 130). The Attendant's Guide: Models 1030 and 3070 with Feature
Module 5 describes all the attendant console features and how to use them.
Attendant consoles serve you best when they are customized to handle the calling
patterns of your business. Procedures for assigning system options and individual
features are the same for attendant consoles as for the other voice terminals in your
system. Keep in mind, however, that attendant consoles always have a square line
arrangement, even in pooled systems. Every line appears on a separate button.
PROGRAMMING TIPS FOR ATTENDANT CONSOLES
The attendant console for a small system should be a 34-button deluxe voice
terminal, which has lights next to every button. The lights next to Auto Intercom
buttons indicate which voice terminals are busy and which message lights are
on.
Attendants in systems with a total of more than 30 lines and voice terminals will
find an attendant console with Attendant Intercom Selector convenient. The
system automatically assigns one of the Auto Intercom buttons on the Atten-
dant Intercom Selector to every voice terminal in the system. These buttons allow
the attendant to transfer calls easily, and the lights beside the buttons tell the
attendant which voice terminals are busy and which message lights are on. On
an economy attendant console, which doesn't have an Attendant Intercom
Selector, Auto Intercom buttons aren't assigned automatically, but they can be
programmed with the intercom numbers of selected voice terminals.
You probably want attendant lines to ring immediately when a call comes in,
but there may be exceptions. For example, some people may not want their per-
sonal lines answered by anyone else. If you don't want the attendant to answer
calls on certain lines, set those lines not to ring at the attendant consoles, or
remove them entirely.
If you have more than one attendant, you can assign delayed ring to lines on
one attendant console as a backup for the other.
Someone in your business may have a personal line that doesn't normally ring
at the attendant's console. However, that person may want the attendant to
answer calls on the personal line when he or she is out of the office. In that case,
the attendant needs a Cover button for the voice terminal to which the personal
line is assigned. (For more information about Cover buttons, see "Assigning
Cover Buttons," page 112.) A Cover button is also necessary if the attendant
is expected to cover intercom or transferred calls for anyone.
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