How To Use This Manual - AT&T MERLIN 3070 Administration Manual

How to Use This Manual

The advanced technology of the MERLIN® communications system offers a flex-
ibility that allows you to customize the system to meet your particular business com-
munication needs. As system administrator, you'll probably be responsible for
establishing the basic operating conditions of your MERLIN system immediately
after installation. This includes such essential steps as setting the system to work
with the Call Management System, if you have this automatic call distributor, and
assigning lines to voice terminals.
You can also put optional systemwide features in place during your initial administra-
tion session or add them later, depending on your priorities. If your needs change
over time, you can easily alter your MERLIN system to meet the new requirements
of your business.
This administration manual takes you step-by-step through the procedures involv-
ed in customizing your system. Here is how to use the manual:
If you are setting up a new system for the first time:
1. Read the "Administration Overview," page 4, to learn about the tasks you'll
be performing as system administrator.
2. Review the "MERLIN System Components," page 8, to familiarize yourself
with the equipment you'll be working with.
3. If you haven't already decided which features you want your MERLIN
system to have, look through the "MERLIN System Features" described
on pages 136 through 143.
4. Get ready to administer your system by filling out the System and Voice
Terminal Configuration Forms on pages 144 through 180, if you haven't
done so already. You'll also need to review the information in "Preparing
to Administer Your System," page 16.
5. Read through "Basic Administration," page 24, and perform those tasks
that apply to your particular system.
IMPORTANT If you plan to use the Call Management System (CMS) for
the MERLIN System, you must set your MERLIN system to be compati-
ble with CMS before going on to other administration steps.
6. Similarly, read through "Customizing with Additional System Options,"
page 45, and add the systemwide features that your business needs.
7. Review the features described in "Programming Voice Terminals for Of-
fice Priorities," page 105. Because these features have systemwide effects,
you should program the features on selected voice terminals yourself or
oversee any programming done by voice terminal users.
8. If you want to assign features to voice terminals to suit the preferences of
individual users, perform the procedures described in "Programming Voice
Terminals for Personal Priorities" page 115.
9. To learn how to program your attendant console(s), review "Special infor-
mation about Attendant Consoles," page 127.
10. If you have many 5-button voice terminals or basic telephones connected
to your system, read "Special Information about 5-Button Voice Terminals,"
page 131, and "Special Information about Basic Telephones," page 132.
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