Setting The System For One-Touch Hold With; Call Announcement - AT&T MERLIN 3070 Administration Manual

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SETTING THE SYSTEM FOR ONE-TOUCH HOLD WITH CALL ANNOUNCEMENT
People in your business may want to put an outside call on hold while they place
an intercom call. If you have administered One-Touch Hold with Call Announcement,
they can do this by touching the Auto Intercom button of the coworker they want to
contact. This feature makes it easy for a person in your office to:
• Screen an incoming call before passing it on to a coworker
• Get information from a coworker, then return to an outside call in progress
For example, customers often call Joe Hess of Ultimate Motors' sales staff to make
offers on cars they have seen. Whenever an offer is more than a certain percentage
below the sticker price, Manager Ken Cavelli likes to talk to the customer himself.
In these cases, Joe presses his Auto Intercom button for Ken. This puts the customer
on hold and places a call to Ken's voice terminal. When Ken answers, Joe explains
the situation and tells Ken which line to pickup if he wants to talk with the customer.
Joe also has an Auto Intercom button for Margaret Horan, who arranges new car
financing. If a customer asks about loan rates, Joe just touches Margaret's Auto In-
tercom button, asks her what the lowest current rate is, then touches the line button
to be reconnected to the waiting customer.
Your MERLIN system came to you set for One-Touch Transfer rather than One-Touch
Hold of in-progress calls. With One-Touch Transfer, a person talking with someone
from outside your business transfers the outside call to a coworker by touching the
coworker's Auto Intercom button.
One-Touch Transfer and One-Touch Hold with Call Announcement are "either/or"
features. You can change your system from one type of operation to the other, but
you cannot use both features at the same time.
Remember,
If your system is
administered for:
One-Touch Transfer
One-Touch Hold with

Call Announcement

And someone presses an Auto Intercom
button while on an outside call:
The outside call is transferred to the voice ter-
minal that the Auto Intercom button represents.
The outside call is put on hold and an intercom-
voice call is placed to the voice terminal that the
Auto Intercom button represents. If that voice ter-
minal is set to receive ringing intercom calls only,
the system places an intercom-ring call instead.