Administering Smdr (Station Message Detail Recording) Options - AT&T MERLIN 3070 Administration Manual

ADMINISTERING SMDR (STATION MESSAGE DETAIL RECORDING) OPTIONS

Station Message Detail Recording (SMDR) enables your business to keep records
of incoming and outgoing calls. To use this feature, you need an SMDR Module in
the control unit and a 1200-baud printer with an RS-232-C interface connector. Before
administering SMDR, please read the following information.
• SMDR gives you information in a call report. This is a report of outgoing and
incoming calls that is printed automatically as the calls occur. As the example
below shows, the report includes the date and time of each call, its duration,
the line and voice terminal on which the call is made, and, if the call is outgo-
ing, the number dialed. The column titles are printed automatically when you
turn the system on.
DATE TIME
C 03/31/86 09:20
C 03/31/86 09:21
C 03/31/86 09:22
C 03/31/86 09:26
C 03/31/86 09:28
c 03/31/86 09:26
The information in call reports helps you to develop records of your telephone
traffic patterns and identify abuses in phone privileges so that you can use your
system efficiently. If an account code is entered when the call is made, the call
report prints it out for you. Account codes are helpful in billing customers and
different departments of your company for telephone calls that should be
charged to them.
• The system is set to record outgoing calls that last one minute or more; however,
you can set the system for a longer or shorter minimum duration. The system
is factory-set to record incoming as well as outgoing calls, but you can set the
system to record outgoing calls only, if you prefer.
DUR.
CALLED NUMBER
99574240 00:01:20
9578190 00:01:07
8909578193 00:00:59
IN 00:02:44
9577777 00:00:58
IN 00:02:50
LINE STN.
03 44
511670049
01 13
04 44 561669442
01 13
02 11
03 14
ACCOUNT
99