Establishing Enhanced Night Service 8; Administering Night Service With Group Assignment - AT&T MERLIN 3070 Administration Manual

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ESTABLISHING ENHANCED NIGHT SERVICE
The MERLIN system offers several options for after-hours telephone operation. You
can administer these features in any combination to meet the current needs of your
business.
The four Enhanced Night Service options are summarized below, then explained
in more detail in the following pages. Take a few minutes now to decide how you want
your system to work, then turn to the specific administrative procedures for the
Enhanced Night Service features you have chosen. You can administer any or all
of these features to meet your current requirements for after-hours telephone use,
then add or change features as your needs change.
• If you have Night Service with Group Assignment, you can specify which voice
terminals should ring immediately when calls come into an attendant console
with which they share lines. See the description below.
• If you have Night Service with Extra Alert, which requires a Services Module,
you can set extra-alerting devices such as bells or lights to ring or flash when
calls come in on the lines you specify. See page 89.
• If you have Night Service with Outward Restriction, you can set your system so
that only authorized users can place nonemergency calls. See page 90.
• If you have Night Service with Time Set, which requires an SMDR Module, you
can set your system to turn Night Service on and off at the times you specify.
See page 92.

Administering Night Service With Group Assignment

To make it easier for people in your business to answer after-hours calls, you can
assign all the voice terminals associated with a particular attendant console to a Night
Service group. Any call that comes into the attendant console while Night Service
is in effect rings immediately at each available voice terminal in the group that has
access to that particular line.
For example, most of the sales representatives at Primo Foods have four line pools
assigned to their voice terminals. These line pools are set to "no ring" for their voice
terminals so that Chris, the group secretary, can screen their calls. Pat, the sales
director, has a personal line that also appears on Chris' attendant console.
Frank, the system administrator, has assigned each sales representative's voice ter-
minal to the Sales Night Service Group. Whenever Chris activates Night Service,
any call that comes into the attendant console, except a call on Pat's personal line,
rings immediately at all the voice terminals in the group. The only exception is a voice
terminal where the Do Not Disturb feature is in use.
As you plan your Night Service groups, keep these points in mind:
• You can assign a voice terminal to more than one Night Service group.
If you have a night security person, for example, you may assign him or her a
34-button voice terminal and include the voice terminal in every Night Service
group.
• You can put as many voice terminals as you want into a single Night Service
group.
If you have only one attendant console, for example, you may want to set up a
single Night Service group containing all your voice terminals. In that case, after-
hours calls that ring at the attendant's console ring simultaneously throughout
your facility at all voice terminals that have access to the line on which the call
comes in.