Using Professionally Recorded Phrases - Altigen Altiware OE 4.5 System Administration & Installation Manual

Using Professionally Recorded Phrases

Recording studios such as Worldly Voices (see AltiGen's Support Page at
http://www.altigen.com/IT Corner.html for more information) provide
professionally recorded prompts as electronic files that can be installed and
used on AltiServ.
AltiGen provides a utility to convert these files into the proper AltiServ
format. Some recording studios provide the conversion service for an
additional fee. The converted file can then be used for Auto Attendant or
Workgroup setup.
To install professionally recorded phrases or prompts:
1. Assign a prompt number (between 0001 to 0999) to each prompt you
would like recorded.
2. Submit your prompt script and prompt number to the recording studio.
3. Instruct the recording studio to record prompts in either 8KHz or
11.025KHz mono in the WAVE format.
4. Ask the studio to convert the WAVE file(s) into the proper AltiWare
format.
• If using Worldly Voices, this conversion is done for you.
• If you are using a studio other than Worldly Voices, the conversion
utility is available from AltiGen's Support Web site at http://
www.altigen.com/IT Corner.html. This utility allows you to
convert an audio file recorded at either 8KHz or 11.025KHz in the
WAVE format to an AltiWare playable audio file.
5. The prompt should be saved in the following file name format:
• 0001.wav for phrase #0001
• 0002.wav for phrase #0002, etc.
6. Once you receive the prompts in the AltiWare format, place them in
the altiserv\phrases\LangCustom directory on the AltiServ.
Your prompts are now ready to be used in Auto Attendant or Workgroup
setup.
AltiWare OE System Installation & Administration Manual
Auto Attendant Configuration
253