Altigen Altiware OE 4.5 System Administration & Installation Manual page 398

Basic & Advanced CallRouter
Example:
You use virtual extension 700 to log in to Call Router. You have two
workgroups, Sales and Support, with the following agent and workgroup
extensions:
Sales Support
Workgroup extension number 500 600
Call Router virtual extension number 700 700
For both workgroups, you want CallRouter to check incoming calls for
Caller ID and Caller Entered Digits, and to play the WG queue status if a
match is found and all agents are busy.
In AltiAdmin, you configure the Auto Attendant to which Call Router is
assigned as shown below. (The example uses Auto Attendant 2.) Note that
you must enter a different Item Name for each level.
For Sales, you create a rule as shown below.
AltiWare OE System Installation & Administration Manual 369