Recording Custom Phrases From The Altigen Phone; Using Professionally Recorded Phrases - Altigen AltiWare ACC 5.1 Administration Manual

Phrase #
0297

Recording Custom Phrases from the AltiGen Phone

When you create custom phrases from the AltiGen phone, keep a record of phrase
numbers and the corresponding phrases so that if a phrase needs to be changed, the
correct phrase number is readily available.
To record a custom phrase:
1. Log in from any telephone on the system by dialing "###", and entering the system
manager's extension and password.
This brings you to the AltiGen Voice Mail System Main Menu.
2. Press 6 for the Phrase Management option.
3. Press 2 to record a phrase.
4. Enter a four-digit phrase number between 0001 and 0999.
5. Record the phrase after the tone. Press # at the end of the recording.
6. The system will replay the recorded phrase. Press # if the recording is acceptable.
7. At the Phrase Management menu, press 2 to record additional prompts or star (*)
to exit Phrase Management.
Phrases are stored in the C:\PostOffice\Phrases\LangCustom directory. You can modify
the phrase file to any meaningful name if you want.

Using Professionally Recorded Phrases

Recording studios such as Worldly Voices provide professionally recorded prompts as
electronic files that can be installed and used on the AltiWare system. (Click the Support
link on the AltiGen web site, at www.altigen.com for more information.)
AltiGen provides the Voice File Converter utility to convert these files into the proper
AltiWare format (available from the Windows Start > Programs > AltiWare ACC/ACM
> Utilities menu). Some recording studios provide the conversion service for an
additional fee. The converted file can then be used for an AA or for a workgroup or
huntgroup group setup.
To install professionally recorded phrases or prompts:
1. Assign a prompt number to each prompt you would like recorded. Or give the prompt
a unique identifying name. AltiGen-supplied phrases are numbered, but phrases
don't have to be numbered.
2. Submit your prompt script and prompt name to the recording studio.
3. Instruct the recording studio to record prompts in either 8KHz or 11.025KHz mono
in the WAVE format.
4. Ask the studio to convert the WAVE file(s) into the proper AltiWare format.
If using Worldly Voices, this conversion is done for you.
•
If you are using a studio other than Worldly Voices, use the Voice File Conversion
•
utility. This utility converts an audio file recorded at either 8KHz or 11.025KHz in
the WAVE format to an AltiWare playable audio file.
Phrase
You may still wait if you prefer, but we suggest you leave a message
by pressing the # key on your telephone and we will get right back
to you.
AltiWare ACC 5.1 Administration Manual 215
Chapter 13: Auto Attendant Configuration