Setting Up Call Reports - Altigen Altiware OE 4.5 System Administration & Installation Manual

Setting up Call Reports

You can set up call reporting if AltiWare and AltiAdmin are installed on
the same server.
In AltiWare OE Release 4.5, call reporting distinguishes between call
detail data, which records every call made to, out of, and within the
AltiServ system, and RTM data, which is workgroup-related statistical data
captured from the real-time monitoring function used in the AltiSupervisor
client application. Both types of data can be set up for call reporting, or
logging, although their storage systems are different.
• Call detail data can be logged to your local drive, to a remote server,
and/or exported via a COMM port.
• RTM data is always logged to your local drive.
Data logged to your local drive is stored in a directory called AltiDB, which
is located by default on the root of the drive where AltiWare is installed.
Files are stored in .mdb format.
Backups, if you choose to make them, are created in a subdirectory called
DBBackup, which in turn contains three subdirectories: MCDR for
Advanced Call Data, RTMCALL for Call Data, and RTMDATA for
RTM data. These three types of data have separate report screens in the
CDR Search client, and are described in the CDR documentation.
The CDR formats are described in "Call Accounting Report Formats" on
page 375.
AltiWare OE System Installation & Administration Manual
System Configuration
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