Recording Custom Phrases from the AltiGen Phone
When you create custom phrases from the AltiGen phone, keep a record of phrase
numbers and the corresponding phrases so that if a phrase needs to be changed, the
correct phrase number is readily available.
To record a custom phrase:
1. Log in from any telephone on the system by dialing "###", and entering the system
manager's extension and password.
This brings you to the AltiGen Voice Mail System Main Menu.
2. Press 6 for the Phrase Management option.
3. Press 2 to record a phrase.
4. Enter a four-digit phrase number between 0001 and 0999.
5. Record the phrase after the tone. Press # at the end of the recording.
6. The system will replay the recorded phrase. Press # if the recording is acceptable.
7. At the Phrase Management menu, press 2 to record additional prompts or star (*)
to exit Phrase Management.
Phrases are stored in the C:\PostOffice\Phrases\LangCustom directory. You can modify
the phrase file to any meaningful name if you want.
Using Professionally Recorded Phrases
Recording studios such as Worldly Voices provide professionally recorded prompts as
electronic files that can be installed and used on the AltiWare system. (Click the Support
link on the AltiGen web site, at www.altigen.com for more information.)
AltiGen provides the Voice File Converter utility to convert these files into the proper
AltiWare format (available from the Windows Start > Programs > AltiWare ACC/ACM
> Utilities menu). Some recording studios provide the conversion service for an
additional fee. The converted file can then be used for an AA or for a workgroup or
huntgroup group setup.
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AltiWare ACM 5.1 Administration Manual 101
Chapter 7: Auto Attendant Configuration