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Altigen AltiWare OE Release 4.0 Getting Started Manual

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AltiWare
OE
™
Release 4.0
Getting Started Manual
Revised 09/2000 4403-0003-4.0

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  • Page 1 AltiWare ™ Release 4.0 Getting Started Manual Revised 09/2000 4403-0003-4.0...
  • Page 2 This is a criminal offense. Currently, we do not know of any telecommunications system that is immune to this type of criminal activity. AltiGen Communications, Inc. will not accept liability for any damages, including long distance charges, which result from unauthorized and/or unlawful use.

  • Page 3: Table Of Contents

    Table of Contents Contents Liability & Warranty Limitation of Liability ....... . . vii FCC and Industry Canada Compliance .
  • Page 4 AltiGen Board Installation....... 7 AltiGen Board Options ....... . . 8 Software Licensing .
  • Page 5 Changing the Password ....... . 33 Stop the AltiGen Switching Service ..... . 33 HAPTER Initial Configuration .
  • Page 6 Table of Contents Readers Comment Form ......61 vi AltiWare OE 4.0 Getting Started Manual...

  • Page 7: Liability & Warranty

    Except for personal injury, direct damages to tangible personal property proximately caused by AltiGen products and liability otherwise expressly assumed in a written agreement signed by AltiGen, the liability of AltiGen, its affiliates, suppliers, and authorized resellers for any claims, losses,...

  • Page 8: Fcc Requirements

    In the event of equipment malfunction, all repairs should be performed by our Company or an authorized agent. It is the responsibility of users requiring service to report the need for service to AltiGen or to one of our authorized agents. Service can be obtained at your Authorized AltiGen Dealer.

  • Page 9: Equipment Attachment Limitations - Industry Canada

    Load Number of all the devices does not exceed 100. WARNING! Changes or modifications to this unit not expressly approved in writing by AltiGen Communications, Inc. could void the user’s authority to operate this equipment. AltiWare OE 4.0 Getting Started Manual ix...

  • Page 10: Port Identification, Facility Interface And Service Order Codes

    Liability & Warranty Port Identification, Facility Interface and Service Order Codes The following tables list the manufacturer’s network interface port designations., Facility Interface Codes (FIC), Ringer Equivalence Number (REN) or Service Codes and the network jacks for the required facilities. The facility interface and service order codes are with reference to the codes specified in Table 5 of Appendix D of FCC Form 730 Application Guide of January 1998.

  • Page 11: Disruption Of Network

    Liability & Warranty Disruption of Network If the Triton T1/PRI disrupts the telephone network, the telephone company can discontinue your service temporarily. If possible, the telephone company will notify you in advance. If advance notice is not practical, they will notify you as soon as possible. You are also informed of your right to file a complaint with the FCC.

  • Page 12: Safety

    Liability & Warranty Safety The following information is included in this publication for the use and safety of installation and maintenance personnel. Important Safety Instructions • Read all of the instructions before attempting to operate the equipment and before connecting the power supply. •...
  • Page 13 Liability & Warranty • Find the switch to power off the cabinet. Read the posted instructions. • Ensure that equipment can not be powered from another source or controlled from a different circuit breaker or disconnecting switch. • When a procedure requires that you power off the system: —...

  • Page 14: Ul Regulatory Safety Requirements

    , 6 $ E X V      AltiGen complies with PCI Board specifications Rev. 2.1 (5V 32-bit). The power required by the host machine and the total of all adapter cards installed within the host environment, together with any ancillary apparatus, shall not exceed the power specification of the host machine.
  • Page 15 Memory, at least 128 MB RAM e. CD ROM f. Floppy disk drive g. Modem 28,800 baud, approved by BABT (optional) AltiGen Quantum cards, Rev. D: a. ALTI-CD0804UD b. ALTI-CD0408UD c. ALTI-CD0012UD AltiWare OE 4.0 Getting Started Manual xv...
  • Page 16 ALTI-TTT1 e. ALTI-TTRS-12 Operating Software Provided by AltiGen: AltiWare OE Rev. 4.0 or above. Power Fail In the event of a power fail, the first telephone extension on each card (except for the CD0012UD) is connected directly to the first exchange line, thus permitting access to dial the emergency services.
  • Page 17 Liability & Warranty internal materials of flammability class or lower by at least 25 mm of air Class V-1 or better. Also, the card must be separated from openings in the top or sides of the enclosure by at least 25 mm of air or by a barrier of flammability Class V-1 or better unless the openings comply with one of the following: —...
  • Page 18 Safety Requirements above. When installing a system using AltiGen’s cards, note that the continued compliance to the LVD and EMC EU Directives at the system level is the responsibility of the system supplier.

  • Page 19: Warranty

    How Long is the Warranty Effective All AltiGen Communications products are warranted for one (1) year for all parts from the date of the first end user purchase. Who the Warranty Protects This warranty is valid only for the first end user purchaser.

  • Page 20: How To Get Service

    End user customers should contact your Authorized AltiGen Dealer for service. Authorized AltiGen Dealers must follow the steps below for service: 1. Take or ship the product (shipment prepaid) to your AltiGen distributor or to AltiGen Communications, Inc. All materials being returned to AltiGen must have an associated RMA number.

  • Page 21: Effect Of State Law

    Sales Outside the U.S.A. For AltiGen Communications products sold outside of the U.S.A., contact your AltiGen Communications dealer for warranty information and services. AltiWare OE 4.0 Getting Started Manual xxi...
  • Page 22 Liability & Warranty xxii AltiWare OE 4.0 Getting Started Manual...

  • Page 23: Preface: About This Manual

    Preface Preface: About this Manual This guide describes how to set up and configure the AltiServ system for the first time or for upgrading from a previous version of AltiWare OE. Target Audience This guide is designed for the dealers, administrators and technicians that are responsible for installation, configuration, and administration of the AltiServ system.

  • Page 24: Related Publications

    Preface Related Publications Related publications include: • AltiWare OE System Administration Manual • AltiServ User Guide • AltiConsole User Guide • Informal Call Center Manual • AltiView User Guide • AltiAgent User Guide • AltiSupervisor User Guide xxiv AltiWare OE 4.0 Getting Started Manual...

  • Page 25: Hapter

    System Requirements H A P T E R System and Hardware Requirements System Requirements AltiServ hardware requirements depend on the number of extensions (lines) and trunks your site requires. Refer to Table 2 on page 3 for AltiServ platform selection. Selecting the AltiServ Platform In order to maintain your AltiServ system integrity and plan for future site expansion, you should take into consideration the following points before...

  • Page 26: System Limitations

    • The maximum AltiServ extension and trunk traffic anticipated • The number of simultaneous client software connections. Table 3, “Individual Board Power Requirements” shows the AltiServ system requirements guidelines depending on the number of AltiGen boards that will be installed. System Limitations •...

  • Page 27: Power Requirements

    System Requirements AltiServ System Requirement Guidelines Table 2. System Selection Guidelines       0 + ]    0 % , ' (  6 & 6 , 6 L Q J O H    :   $  $ R U E H W W H U...

  • Page 28: Uninterruptible Power Supply (Ups)

    Use a flat, stable work surface with enough space around it for proper air circulation. For proper heat dissipation, a fan is recommended in front of the AltiGen telephony boards to ensure sufficient air flow. Be sure the fan filter is clean and does not block the air flow.

  • Page 29: Heat Factor

    Heat Factor Internal system temperature must not exceed the specified operating temperature. If more than two AltiGen telephony boards are installed in the system, then additional cooling fans are suggested. These fans need to effectively reduce heat and increase air flow to the AltiGen telephony boards to insure system reliability.

  • Page 30: Altigen Board Specifications

    System and Hardware Requirements AltiGen Board Specifications AltiGen telephony boards are installed into the AltiServ motherboard expansion slots or can be used individually as a third-party developer application platform. To obtain maximum performance reliability and long-term, fault-free operation, you must maintain power and environmental conditions specified in this section.

  • Page 31: Altigen Board Installation

    12 ports for silent monitoring and barge-in • PCI Bus AltiGen Board Installation For instructions on how to install Triton and Quantum boards, please refer to the Quick Installation Guide which is provided with every AltiGen board package. AltiWare OE 4.0 Getting Started Manual 7...

  • Page 32: Altigen Board Options

    System and Hardware Requirements AltiGen Board Options Table 5 lists the available AltiGen telephony board modules. This selection allows you to optimize your system based on the trunk/extension mix required at your site. Table 5. AltiGen Telephony Board Options Board...

  • Page 33: Software Licensing

    ALTI-OELIC-128 128 stations license To upgrade the number of station licenses, you must purchase additional licensing from your Authorized AltiGen Dealer. Refer to Chapter 2 - Software Installation for more information on software licensing upgrade installation. Session Licensing - Client Connections AltiGen OE 4.0 client software (AltiView 4.0, Center 4.0, WebCall and...
  • Page 34 System and Hardware Requirements Table 7. Simultaneous Session Licenses Software Model Number # of Stations License OE 4.0 ALTI-SL004 4 session license OE 4.0 ALTI-SL008 8 session license OE 4.0 ALTI-SL016 16 session license OE 4.0 ALTI-SL024 24 session license OE 4.0 ALTI-SL032 32 session license...

  • Page 35: Hapter

    • Remote administration is possible through AltiAdmin. Do not tamper with the startup settings of AltiGen services in the Services applet of the Control Panel. Only the AltiGen Switching Service should be set to Automatic; all other AltiGen services should be set to Manual.

  • Page 36: Preparing To Install Altiware Oe

    Software Installation Preparing to Install AltiWare OE The following is a step-by-step procedure for installing or upgrading the AltiWare OE software from the AltiWare OE Release 4.0 CD-ROM. It should take about 15 to 20 minutes to install the AltiWare OE software program.

  • Page 37: Firewall Considerations

    Preparing to Install AltiWare OE Firewall Considerations If you are using a firewall in the AltiWare OE 4.0 environment, here are the network ports used: Table 3. Network Ports Used by AltiWare OE Client Server AltiWare DCOM AltiAdmin AltiConsole AltiLink 10015 AltiControl AltiLink+...

  • Page 38: Installing Altiware Oe On Windows 2000

    Software Installation Installing AltiWare OE on Windows 2000 • AltiWare OE supports the Windows 2000 Server platform. Earlier software releases must be upgraded to OE 3.5A or OE 4.0 to work with the Windows 2000 Server platform. • If installing AltiWare OE for the first time and wish to use the software with Windows 2000, you must already be running Windows 2000 server prior to the AltiWare software installation.

  • Page 39: Altiware Oe - Upgrading

    Before installing this upgrade on the AltiServ system, please make sure that the AltiAdmin application and the AltiGen Switching Service are not running. You can shutdown the AltiGen Switching Service Com Server and the AltiAdmin application at the same time by running AltiAdmin, logging in and selecting Services Shutdown Switching.

  • Page 40: Software License Capacity Upgrades

    Services. - On the NT desktop, Open the Control Panel and double-click Ser- vices. Highlight AltiGen Switching Service COM Server. Stop the service. If the status column is empty, proceed to the next step. If status column says Started, double-click the listing to open the Properties dialog box, then click the Stop button followed by the OK button to close the dialog.

  • Page 41: Windows Emergency Repair Disk

    Windows Emergency Repair Disk In AltiWare OE 4.0, the Center Server license allows you to enable this add-on option for call center features. (For more information on the Informal Call Center Option, refer to the Informal Call Center Manual shipped with the option package.) Capacity Upgrade Procedures To increase the number of physical extensions, follow these steps: Insert the AltiWare OE CD into the CD drive.

  • Page 42: Installing Altiadmin On Remote Systems

    Software Installation Installing AltiAdmin on Remote Systems AltiAdmin contains the AltiWare Administrator application that can be installed on any Windows NT Server or Workstation 4.0 system with Service Pack 6a (or higher), or Windows 2000 and a network connection. AltiAdmin does not support Windows 95 or Windows 98. When you install AltiAdmin on a machine that is not an AltiServ server, it does not contain the switching, SMTP/ POP3 server, messaging agent, AltiBackup, Exchange...

  • Page 43: Running Altiware Administrator

    AltiServ data, messages, and custom files using the procedures in the AltiWare System Administration Manual chapter on “System Data Management.” In AltiAdmin, shutdown the AltiGen Switching Service and exit AltiAdmin, as described in “Shutting Down the AltiGen Switching Service” on page 15.

  • Page 44: Transferring The Altiserv To Another Server Chassis

    Software Installation Transferring the AltiServ to Another Server Chassis If you transfer the AltiServ system to another platform—for example, to upgrade or expand your system or for other reasons—you need to backup the database, move the telephony boards, install the AltiWare software, and restore the database to the new platform.

  • Page 45: Altiware Uninstall

    12. To downgrade, follow these steps. Stop the AltiGen services as described on page 15. Uninstall OE AltiWare 4.0 as described on page 21. If they are installed, uninstall AltiView, AltiConsole, AltiAdmin, and CDR Search, following the manual procedures for those applications.
  • Page 46 Software Installation Shut down Windows NT and power down the computer. Remove Triton Analog Station boards, Triton Resource Boards, and 8-Port Triton IP boards. Put the previously removed older Quantum/Triton boards back into the computer. Reboot the computer. 10. Reinstall Restore OE 3.5A and the 3.5 version of other client/server programs such as AltiView, AltiConsole, AltiAdmin, and CDR Search.

  • Page 47: Hapter

    AltiAdmin: the AltiWare Administrator H A P T E R Getting Around AltiAdmin AltiAdmin: the AltiWare Administrator This chapter describes how to configure and administer the AltiServ system using the AltiWare Administrator system application software. AltiWare Administrator, or AltiAdmin, allows you to configure sophisticated switching and messaging functions using windows that guide you through the configuration steps for each feature.

  • Page 48: The Altiware Administrator Main Window

    Getting Around AltiAdmin The AltiWare Administrator Main Window Once you run the AltiWare Administrator, the first window you see is the AltiWare Administrator main window. Figure 1. AltiWare Administrator main window At the top you see the Main Menu bar and below that, the Quick Access Toolbar.

  • Page 49: Quick Access Toolbar

    Quick Access Toolbar Opens windows to work with boards, trunks, extensions, out call routing, Auto Attendant, MVIP clock, audio peripheral, and Quantum Board channels. • Reports—system Status and Traffic Statistics System Summary, System Log, and IP Traffic Statistics. • Diagnostic—reserved for use by authorized technical personnel •...

  • Page 50: Status Bar

    Getting Around AltiAdmin Auto Attendant Select icon: opens the Auto Attendant Select window, the same function as Management Auto Attendant Select…. System Summary icon: opens the System Summary window, the same function as Report System Summary…. System Log icon: opens the System Log window, the same function as Report System Log….

  • Page 51: The View Windows

    The View Windows The View Windows As noted in the discussion on page 24, the AltiAdmin main window hosts a number of child windows, which are called view windows in AltiWare because they provide various views into the internal system setup and active status.

  • Page 52: Extension View Window

    Getting Around AltiAdmin Extension View Window Here’s an example of an Extension View window, which displays the status of all assigned extensions. Figure 4. Extension View window The radio button to the left of each extension number is green when the extension is idle, and red when the extension is not ready or in use.The location number (i.e.

  • Page 53: Trunk View Window

    The View Windows Trunk View Window Here’s an example of the Trunk View window, which displays the status of all assigned trunks. Figure 5. Trunk View Window The radio button to the left of each trunk location is green when the trunk is idle, and red when the extension is not ready or in use.

  • Page 54: Workgroup View Window

    Getting Around AltiAdmin WorkGroup View Window Here’s an example of the WorkGroup View window, displaying data and statistics for workgroups: Figure 6. WorkGroup View window This window displays the following data: • Extension - the workgroup pilot extension number • Name - the workgroup name •...

  • Page 55: Call Log View Window

    The View Windows Call Log View Window Here’s an example of the Call Log View window, which displays the line and trunk traffic history. Figure 7. Call Log View window The window displays, for the last 30 calls, the caller line or number, the callee, the starting time in 24 hour format and the length of the call.

  • Page 56: Ip Trunk Current Traffic Statistics Window

    Getting Around AltiAdmin IP Trunk Current Traffic Statistics Window Here’s an example of the IP Trunk Current Traffic Statistics window. Figure 8. IP Trunk Current Traffic Statistics window The information you see, which is for currently active calls, is as follows. The packet and byte data that follows is for data sent or received from other AltiServ systems over the public or private IP network : •...

  • Page 57: Logging In For The First Time

    OK. Stop the AltiGen Switching Service Normally, when you exit AltiAdmin, the AltiGen services that provide the various telephony and data services remain active—they are needed to run the system, of course. If you need to shut the entire system down, select the the Stop Switching Service option from the Services menu.
  • Page 58 Getting Around AltiAdmin 34 AltiWare OE 4.0 Getting Started Manual...

  • Page 59: Hapter

    H A P T E R Initial Configuration After installing AltiServ and AltiAdmin, the next step in getting started, is to set up an initial configuration for the system—a minimum configuration needed to run the system. You need to configure certain parameters for the System, Trunks, Extensions, and Auto Attendant to bring the AltiServ to a fully functional level of operation.

  • Page 60: Extension And Workgroup Configuration

    Initial Configuration Extension and Workgroup Configuration While there is no required order for initial setup, the order presented here is recommended for efficiency. For example, if you set up extensions and workgroups first, you’ll already have these settings available to use in subsequent setup such as assigning the operator extension in System Configuration or making in-call assignments for trunks.

  • Page 61: System Configuration

    System Configuration System Configuration In the AltiWare Administrator, select Management System Configuration…. and follow these steps: In the General tab window, set the Manager extension, Operator extension or workgroup, System Home Area Code, and Country. Assign First Digit functions on the Number Plan tab window. If you’re using an out call routing scheme, assign at least one digit—...

  • Page 62: Audio Peripheral Configuration

    Initial Configuration Audio Peripheral Configuration While the Auto Attendant provides the menus, the audio Peripheral can provide music-on-hold, starting prompts and update prompts for callers who are on hold. In order to use music-on-hold, a Quantum or Triton Analog Station board must have the audio Peripheral equipment attached. In the AltiWare Administrator, select Management Auto Peripheral….

  • Page 63: Setting Up Did/Dnis

    PRI board(s) with E&M wink start signaling. Follow the step-by-step instructions in the Quick Installation Guide that is provided with the AltiGen board. 3. Assign a DID number to each DID user and enter it into the DID Number field in the Personal Information group box on the General tab window of Extension Configuration.

  • Page 64: Using Professionally Recorded Greetings

    Submit your prompt script and prompt number(s) between 0299 to 0999 to the recording studio. Remember that prompts numbered 0001 and 0291 through 0297 are provided by AltiGen for your convenience. For a script of these phrases, refer to the Phrase Management section in the Auto Attendant chapter of the System Administration Manual.

  • Page 65: Hapter

    T1/PRI for AltiWare OE H A P T E R T1/PRI Configuration This chapter defines the following: • T1 and PRI option for AltiWare OE • the Triton T1/PRI board • T1 service parameters • CSU/DSU requirements • PRI service parameters •...

  • Page 66: Service Parameters For T1

    When ordering T1 service, provide the following service request information: Equipment Information Product Manufacturer - AltiGen Communications, Inc. Product Name - AltiServ PBX Phone System CSU/DSU - ADTRAN T1 ACE (recommended) or other CSU/DSU Technical Information for T1 with Voice Signaling Protocol: - E&M Wink Start (recommended)

  • Page 67: Csu/Dsu Requirements

    Service Parameters for T1 Line Coding: - Alternate Mark Inversion (AMI) - B8ZS (recommended) DNIS, Caller ID - DTMF (Dual Tone Multi-Frequency) Physical Termination - RJ-48X or RJ-48C Wire: 4 wires 800 Service: you decide Termination Impedance - 100 ohms Type of Registered Services Provided BN 1.544 Mbps SF without power DN 1.544 Mbps SF B8ZS without power...

  • Page 68: Service Parameters For Pri

    When ordering PRI service, provide the following service request information: Equipment Information Product Manufacturer - AltiGen Communications, Inc. Product Name - AltiServ PBX Phone System CSU/DSU - ADTRAN T1 ACE (recommended) or other CSU/DSU Technical Information for PRI with Voice...

  • Page 69: Csu/Dsu Requirements

    Troubleshooting - Common Symptoms Note: AltiServ can configure any channel in a PRI span to be the D channel. The default setting is the last channel. Every span should select a D channel within the span. OE 3.5A (and higher) does not support shared D channel (NFAS) or back up D channel.
  • Page 70 T1/PRI Configuration Figure 9. Triton T1 Configuration window Several diagnostic tools are available that can help troubleshoot these situations, such as a T1 watcher (“T-Berd”) or a multimeter. For more information, check the Communication Technology Corp. web site at www.commtech.com. 46 AltiWare OE 4.0 Getting Started Manual...

  • Page 71: Voip Setup

    Voice over IP for AltiWare OE H A P T E R VoIP Setup If you want to include Voice over IP in your initial configuration, the information in this chapter provides the information you need: • Voice over IP option for OE •...

  • Page 72: Features

    VoIP Setup Features The following features are automatically enabled during AltiWare OE installation. PCI Plug and Play Triton VoIP boards fit into standard PCI slots. Once installed, it is recognized by AltiWare OE and appears on the Boards window of AltiWare Administrator.
  • Page 73 Network Configuration Guidelines for VoIP • When a small data application (e.g. one FTP transfer session) is running across the same WAN as AltiWare IP, make sure bandwidth is reserved for data traffic. An example would be, if you have 64 kbps WAN link, you can run one G.723.1 session concurrently with one FTP file transfer session, provided that the router fragments each TCP packet to 500 bytes.

  • Page 74: Setting Up Altiserv-To-Altiserv Ip Network

    VoIP Setup This allows IP’s voice and H.323 packets to pass through the firewall freely. If the firewall supports H.323 protocol, configure the firewall using H.323 instead of opening up the specific ports. • Ensure that the rules to permit IP’s H.323 traffic are at the beginning of your access filter list.
  • Page 75 Setting Up AltiServ-to-AltiServ IP Network Figure 10. AltiServ to AltiServ Connection Follow the steps below to configure IP trunks for AltiServ-to-AltiServ tie- trunk line connection: Confirm that the correct number of Triton VoIP boards are installed and connected by checking the Boards window on the Main Window of AltiWare Administrator.

  • Page 76: Troubleshooting - Common Symptoms And Solutions

    VoIP Setup This completes the AltiServ-to-AltiServ network connection. Your organization is now ready to make and receive IP trunk calls through public or private IP networks. Refer to “Dialing a Remote AltiServ” in Appendix A of the System Administration Manual for instructions on how to dial a remote AltiServ.

  • Page 77: Cannot Make A Connection

    Troubleshooting - Common Symptoms and Solutions Cannot Make a Connection 1. Check Network Connectivity Using “ping” 2. Check Network Firewall Settings - See “Network Configuration Guidelines for VoIP” on page 48 for more details. 3. Check IP Address of Destination System 4.
  • Page 78 VoIP Setup 54 AltiWare OE 4.0 Getting Started Manual...

  • Page 79: Index

    12 system 33 database 19 ActiveX 9 bandwidth adding or changing hardware 19 WAN 48 address board AltiGen Communications, Inc. ii Boards window 51 Adobe Acrobat PDF 11 options 8 AltiAdmin 11 Board configuration 45 installation 18 boards login 19 T1/PRI 41 –...
  • Page 80 Audio Peripheral 38 Auto Attendant 37 FCC statement vii DNIS / DID 39 firewall 53 extensions, workgroups configuration 49 firewall 49 first time AltiWare setup 35 – 40 network for VoIP 48 first time login 33 out call routing 38 functional specification 6 system settings 37 T1/PRI board 41 –...
  • Page 81 IP trunk access code 51 NAT 50 appearance 53 navigating AltiAdmin 23 – 33 configuration 51 network IP trunk current traffic statistics configuration 52 screen 32 multiple AltiServs 50 IP trunk traffic window 32 quality of service 48 ISP 48 Network Address Translation (NAT) 50 network configuration for VoIP 48...
  • Page 82 poor voice quality 52 RTP/RTCP port 28 definition 52, 53 port specifications 48 run AltiAdmin 19 power on-board telephony power supply 6 safety xii uninterrupted power supply 4 electricity xii PRI 44 service level 30 channel assignment 44 service parameters 44 equipment information 44 services service request information 44...
  • Page 83 System Log icon 26 system password 19 UDP 49 system requirements 1 – 10 uninstall AltiWare 21 System Summary icon 26 uninterrupted power supply (UPS) 4 update prompts 38 upgrading 15 upgrading licenses 16 upgrading physical extensions 16 channel assignment 43 UPS 4 equipment information 42 User Account 12...
  • Page 84 60 AltiWare OE 4.0 Getting Started Manual...

  • Page 85: Readers Comment Form

    Readers Comment Form AltiWare OE Release 4.0, Getting Started Manual Please use this form to provide comments about this publication, its organization, or the subject matter. Suggestions for improvement or enhancements to our documentation are always welcome. On a scale of 1 to 5, 1 is the lowest score and 5 is the highest score. Please complete the following questionnaire.
  • Page 86 COMMENTS: Mail to: AltiGen Communications, Inc. 47427 Fremont Blvd. Fremont, CA 94538 Call us at: (510) 252 - 9712 Fax us at: (510) 252 - 9738 E-Mail us at: docs@altigen.com 62 AltiWare OE 4.0 Getting Started Manual...

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