Tagging Pages for URL History
Configuring Auto Attendant for Scenario 2
Scenario 2 demonstrates how to use Auto Attendant in conjunction with
AltiWeb. For example, when the web caller clicks the Submit button (1),
Web Call connects and the Customer Support page appears. When the
customer clicks Sales (2), the Customer ID (3) and Product ID (4) pages
follow before the caller is put through.
IVR_top.htm
2
1
sales_cid.htm
sales_pid.htm
3
4
Figure 13. Using Auto Attendant to push pages to the caller
328 AltiWare OE System Installation & Administration Manual