Altigen Altiware OE 4.5 System Administration & Installation Manual page 414

Table 2: RTM Data Format
Database Definition
Element
NumQueueOve Calls routed to
rflow the WG but not
queued due to
AltiAdmin
settings that
specify
acceptable queue
length and/or
wait time
BeforeAnswerD Time calls
uration waited in queue
before being
answered
DurationInQOf Total wait time
CallAband of all calls
abandoned in
queue
(NumCallAband
onedInQ)
ServiceLevel Service Level
AltiWare OE System Installation & Administration Manual
Call Accounting Report Formats
Type Specification/
* CDR Client
Field
short * Queue
Overflow
ULONG * Wait Time for
Answered Calls
ULONG * Wait Time for
Abandoned
Calls
number of calls
in queue - X / #
of calls in queue
X = number of
calls in queue
exceeding
threshold
*ServiceLevel is
not an
accumulated
value, it is
recorded at a
specific point in
time.
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