Altigen Altiware OE 4.5 System Administration & Installation Manual page 408

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Table of Contents

Table 1: CDR Call Format

Tenant name for trunk

Account code

Duration in seconds

an incoming call is

connected to the Auto

Attendant; multiple

connections to AA in a

single session

produces multiple

WaitDuration

Duration in seconds a

call is ringing and in

workgroup queue

Duration in seconds

after a call goes into a

voicemail box;

includes greeting,

false attempts at

messages, successful

message, and review

Duration in seconds of

recording time for a

VM message that was

HoldDuration

Duration in seconds

while a call is on hold

TalkDuration

Duration in seconds of

RecordDuratio

Duration in seconds of

NOVO recording

AltiWare OE System Installation & Administration Manual

Call Accounting Report Formats

Specification

1—10 digits in

Troubleshooting