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Key AltiServ Characteristics
AltiGen Voice Mail Features
The AltiGen Voice Mail System is a sophisticated message management
system that provides the calling and the called parties with enhanced
communication features. It allows greater accessibility, faster reply time
between parties, and reduces the frustration of telephone tag.
The AltiGen Voice Mail System is described in the AltiServ User Guide. A
summary of voice messaging features include the following:
•
AltiGen Voice Mail Access from Voice Mail Greeting - users can
log into the AltiGen Voice Mail System by pressing * during the voice
mail greeting of any extension.
•
AltiGen Voice Mail Quick Features - allows direct access to a
specific AltiGen Voice Mail menu without having to login to AltiGen
Voice Mail System.
•
Call Forwarding from Voice Mail - users can set up Call Forwarding
from within the AltiGen Voice Mail System. This allows users to set
up Call Forwarding away from the office and without having to access
AltiReach or AltiView.
Disable a Mailbox - voice mailboxes can be disabled so that
NEW
callers cannot leave messages. This can be useful for
maximizing system capacity or controlling access to phone
services.
Configurable voicemail playing order - Administrators can
NEW
configure users' voice mailboxes to play the oldest or the
newest message first.
•
Future Delivery - allows users to record a message to be delivered at
a specific time and date in the future, up to one year in advance.
•
Information Only Mailbox - a mailbox can be configured to
announce customized pre-recorded information when accessed. This
mailbox does not allow callers to leave a message, but only to listen to
the message announcement (personal greeting) from the mailbox. To
repeat the message, callers are instructed to press the # key. See
"Setting up Extensions" on page 191 for more information on this
feature.
•
Making a Call from the AltiGen Voice Mail System - allows users
to make a call from within the AltiGen Voice Mail System by pressing
# at the Main Menu and entering the external phone number. This is
especially useful while traveling where users can respond to all
16 AltiWare OE System Installation & Administration Manual
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Table of Contents
Troubleshooting
