Altigen Altiware OE 4.5 System Administration & Installation Manual page 415

RTM Data Schema
Table 2: RTM Data Format
Database Definition
Element
Agent Data
NodeID Server ID
(System ID)
assigned to an
AltiServ system
in AltiAdmin
Date Day information
Time Time interval
AgentNum Agent extension
number
NumInCall Calls answered;
if a call is
rerouted to and
answered by the
same agent, the
count is
incremented
InCallDuration Duration of
incoming calls
(NumInCall),
starting from the
time the agent
answers a call
until the call is
disconnected or
transferred out of
the WG
NumOutCall All outgoing
trunk and
station-to-station
calls that entered
"Connected"
state
386 AltiWare OE System Installation & Administration Manual
Type Specification/
* CDR Client
Field
ULONG value: 1–100
ULONG mm/dd/yy
* Time
short hh:mm
* Period
UCHAR (8)
short * Calls
Answered
ULONG * Calls
Answered
Duration
short * Outgoing
Calls