Enable Call-Home Notification - HP 316095-B21 - StorageWorks Edge Switch 2/24 User Manual

Enable Call-Home Notification

The call-home feature enables the HAFM server to automatically dial out to a support
center to report system problems. The support center server accepts calls from the
HAFM server, logs reported events, and notifies one or more support center
representatives.
You must enable Call-Home Event Notification through the StorageWorks HAFM
application Maintenance Menu before enabling this function through the Product
Manager for individual Edge Switches. Two call-home options are available but only
one can be used when HAFM is installed:
• In legacy HP environments, call-home notification for directors and switches
requires installation of Proactive Service software. This service is offered at no
additional charge for subsystems covered under an on-site warranty or on-site
storage hardware support contract. To register or order Proactive Services
software, contact your HP customer service representative.
• In classic HP environments, configure telephone numbers and other information
for the call-home feature through the Windows dial-up networking application.
Refer to the hp StorageWorks HAFM server installation guide for details.
Use the Enable Call Home Notification function on the Product Manager to enable
call-home notification for events that occur on the selected switch. The default state is
disabled.
To enable call-home notification for system problems, use the following steps:
1. Select Enable Call Home Notification from the Maintenance menu on the menu
bar to enable and disable call-home notification.
A check mark displays next to the menu option to indicate that call-home
notification is enabled.
2. Click the check box to add or remove the check mark.
edge switch 2/24 product manager user guide
Using Maintenance Features
5–5