Receiving Too Many Call Home Alerts; Not Receiving Syslog-Based Call Home Alerts - Cisco 9134 - MDS Multilayer Fabric Switch Troubleshooting Manual

Call Home Issues
S e n d d o c u m e n t a t i o n c o m m e n t s t o m d s f e e d b a c k - d o c @ c i s c o . c o m

Receiving Too Many Call Home Alerts

Symptom
Table 25-4 Receiving Too Many Call Home Alerts
Symptom Possible Cause
Receiving too many Too many alert groups are configured
Call Home alerts for the destination profile.
The message level is not set correctly in
the destination profile.
Message throttling is disabled.

Not Receiving Syslog-based Call Home Alerts

Symptom
Table 25-5 Not Receiving Syslog-based Call Home Alerts
Symptom Possible Cause
Not receiving The syslog- group-port alert group is
syslog-based Call not configured for the destination
Home alerts profile.
The message level is not set correctly in
the destination profile.
Cisco MDS 9000 Family Troubleshooting Guide, Release 3.x
25-8
Receiving too many Call Home alerts.
Not receiving syslog-based Call Home alerts.
Solution
Remove unneeded alert groups from the destination profile
or separate into independent destination profiles. See the
"Configuring an Alert Group Using Fabric Manager"
section on page 25-4 or the
Using the CLI" section on page
Reset the message level to allow only the more important
messages. See the "Configuring the Message Level for a
Destination Profile Using Fabric Manager" section on
page 25-5 or the "Configuring the Message Level for a
Destination Profile Using the CLI" section on page
Enable Call Home message throttling. Choose Switches >
Events > Call Home in Fabric Manager, click the General
tab, check the Duplicate Message Throttle check box, and
then click Apply Changes. Or use the duplicate-message
throttle CLI command.
Solution
Add the alert group to the destination profile. See the
"Configuring an Alert Group Using Fabric Manager"
section on page 25-4 or the
Using the CLI" section on page
Set the message level. See
between syslog message levels and Call Home message
levels. See the "Configuring the Message Level for a
Destination Profile Using Fabric Manager" section on
page 25-5 or the "Configuring the Message Level for a
Destination Profile Using the CLI" section on page
Verify the syslog message level configured on the switch.
Choose Switches > Events >Syslog in Fabric Manager and
click the Severity Level tab. Or use the show logging level
CLI command.
Chapter 25 Troubleshooting Call Home
"Configuring an Alert Group
25-5.
25-5.
"Configuring an Alert Group
25-5.
Table 25-1 for the relationship
25-5.
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