Call Home Issues; Not Receiving Call Home Alerts; Configuring An Alert Group Using Fabric Manager - Cisco 9134 - MDS Multilayer Fabric Switch Troubleshooting Manual

Call Home Issues

S e n d d o c u m e n t a t i o n c o m m e n t s t o m d s f e e d b a c k - d o c @ c i s c o . c o m
Call Home Issues
This section describes troubleshooting Call Home and includes the following topics:
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Not Receiving Call Home Alerts

Symptom
Table 25-2 Not Receiving Call Home Alerts
Symptom Possible Cause
Not receiving Call The alert is in an alert group that is not
Home alerts. configured for the destination profile.
The message level is not set correctly in
the destination profile.
No e-mail server is configured.
Firewall is blocking SMTP messages.

Configuring an Alert Group Using Fabric Manager

To associate an alert group with a destination profile, follow these steps:
Choose Switches > Events > Call Home in the Physical Attributes pane then click the Profiles tab in
Step 1
the Information pane.
Step 2 Click the Alert Groups column in the row for the profile you want to associate.
Step 3 Click an alert group to select it for association.
You see a check next to that alert group. To deselect it and remove the check, click it again.
Cisco MDS 9000 Family Troubleshooting Guide, Release 3.x
25-4
Not Receiving Call Home Alerts, page 25-4
Not Receiving Call Home Alerts From All Configured Switches, page 25-6
Receiving Too Many Call Home Alerts, page 25-8
Not Receiving Syslog-based Call Home Alerts, page 25-8
Periodic Inventory Notification Does Not Reflect Current Inventory, page 25-9
Not receiving Call Home alerts.
Solution
Add the alert group to the destination profile. See the
"Configuring an Alert Group Using Fabric Manager"
section on page 25-4 or the
Using the CLI" section on page
Set the message level. See the
Level for a Destination Profile Using Fabric Manager"
section on page 25-5 or the
Level for a Destination Profile Using the CLI" section on
page 25-5.
Configure an e-mail server for Call Home. See the
"Configuring an E-mail Server for Call Home Using Fabric
Manager" section on page 25-6
E-mail Server for Call Home Using the CLI" section on
page 25-6.
Verify that any firewall in the network path is configured to
allow the SMTP server port number you configured. (The
default is 25.)
Chapter 25 Troubleshooting Call Home
"Configuring an Alert Group
25-5.
"Configuring the Message
"Configuring the Message
or the "Configuring an
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