Cisco Call Home - Cisco Catalyst 4500 series Administration Manual

Management Features
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Cisco Call Home

Call Home provides e-mail-based and web-based notification of critical system events. A versatile range
of message formats are available for optimal compatibility with pager services, standard e-mail, or
XML-based automated parsing applications. Common uses of this feature may include direct paging of
a network support engineer, e-mail notification to a Network Operations Center, XML delivery to a
support website, and utilization of Cisco Smart Call Home services for direct case generation with the
Cisco Systems Technical Assistance Center (TAC).
The Call Home feature can deliver alert messages containing information on configuration, diagnostics,
environmental conditions, inventory, and syslog events.
For more information on Call Home, see
Cisco Energy Wise
Cisco EnergyWise is an energy-management technology added onto Cisco switching solutions to help
you measure, report, and reduce energy consumption across your entire infrastructure. With
EnergyWise's management interface, network management applications can communicate with
endpoints and each other, using the network as the unifying fabric.
For details refer to the URLs:
http://www.cisco.com/en/US/docs/switches/lan/energywise/phase2/ios/configuration/guide/ew_v2.htm
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http://www.cisco.com/en/US/docs/switches/lan/energywise/phase2_5/ios/release/notes/ol23554.html#
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Cisco IOS IP Service Level Agreements
Cisco IOS IP Service Level Agreements (SLAs) allows Cisco customers to analyze IP service levels for
IP applications and services by using active traffic monitoring—the generation of traffic in a continuous,
reliable, and predictable manner—for measuring network performance. With Cisco IOS IP SLA, service
provider customers can measure and provide service level agreements, and enterprise customers can
verify service levels, verify outsourced service level agreements, and understand network performance.
Cisco IOS IP SLAs can perform network assessments, verify quality of service (QoS), ease the
deployment of new services, and assist with network troubleshooting.
For platform-specific information on Cisco IOS IP SLA, see
SLA Operations."
For more detail on Cisco IOS IP SLAs, see the Cisco IOS IP SLAs Configuration Guide, Release 12.4T:
http://www.cisco.com/en/US/docs/ios/ipsla/configuration/guide/12_4t/sla_12_4t_book.html
Software Configuration Guide—Release IOS XE 3.6.0E and IOS 15.2(2)E
1-24
SPAN and RSPAN, page 1-32
Universal Power over Ethernet, page 1-32
Web Content Coordination Protocol, page 1-32
Wireshark, page 1-33
XML-PI, page 1-33
Chapter 68, "Configuring Call Home."
Chapter 69, "Configuring Cisco IOS IP
Chapter 1 Product Overview
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