Warranty Information - JDS Uniphase Wavetek DSAM Series Quick Start Manual

Appendix B Customer Services
Customer care
Warranty
information
58
– The serial number, product type, and model.
– Warranty status. (If you are unsure of the warranty
status of your instrument, contact Acterna Customer
Care.)
– A detailed description of the problem or service
requested.
– The name and telephone number of the person to
contact regarding questions about the repair.
– The return authorization (RA) number (US
customers), or reference number (European
Customers).
If possible, return the equipment using the original ship-
ping container and material. If the original container is not
available, the unit should be carefully packed so that it will
not be damaged in transit; when needed, appropriate
packing materials can be obtained by contacting Acterna
Customer Care. Acterna is not liable for any damage that
may occur during shipping. The customer should clearly
mark the Acterna-issued RA or reference number on the
outside of the package and ship it prepaid and insured to
Acterna.
The warranties described herein shall apply to all commer-
cially available Acterna products. Any additional or
different warranties shall apply only if agreed to by Acterna
in writing. These warranties are not transferable without
the express written consent of Acterna.
Hardware Warranty — Acterna warrants that Hard-
ware Product sold to customer shall, under normal
use and service, be free from defects in materials and
workmanship. Information regarding the specific
warranty period for this product can be obtained by
contacting your local Acterna Customer Service
Representative, or at our web site www.jdsu.com. If
installation services have been ordered, the warranty
period shall begin on the earlier of (1) completion of
installation, or (2) thirty (30) days after shipment to
DSAM Product Family Quick-Start Guide Rev. G