Technical Assistance (Business Hour); Instrument Repair; Equipment Return Instructions - JDS Uniphase Wavetek DSAM Series Quick Start Manual

Technical
assistance
(business
hour)
Instrument
repair
Equipment
return
instructions
DSAM Product Family Quick-Start Guide Rev. G
Expert business hour technical support, including help
with product configuration, circuit qualification, and
complete network trouble sectionalization is provided with
your product (see"Technical assistance" on page
around-the-clock support, 7x24 technical assistance may
be purchased through Global Services and Solutions
FleetCare program (see
Our service centers provide repair, calibration and
upgrade services for under warranty equipment. Acterna
understands the impact of equipment down time on oper-
ations and is staffed to ensure a quick turnaround. Avail-
able services include the following:
Product Repair — All equipment returned for service is
tested to the same rigorous standards as newly manufac-
tured equipment. This ensures products meet all
published specifications, including any applicable product
updates.
Calibration — Acterna's calibration methods are ISO
9001 approved and based on NIST standards.
Factory Upgrades — Any unit returned for a hardware
feature enhancement will also receive applicable product
updates and will be thoroughly tested, ensuring peak
performance of the complete feature set.
Additional repair, calibration and upgrade services are
available for purchase through Global Services and Solu-
tions (see "Product support" on page
Please contact your local Customer Care location via tele-
phone or web site for Return or Reference Authorization to
accompany your equipment. For each piece of equipment
returned for repair, attach a tag that includes the following
information:
– Owner's name, address, and telephone number.
Appendix B Customer Services
"Product support" on page
64).
Customer care
viii). For
64).
57