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Equipment
Return
Instructions
Warranty
information
DSAM Product Family Quick-Start Guide Rev. 001
Please contact your local Customer Care location via tele-
phone or web site for Return or Reference Authorization to
accompany your equipment. For each piece of equipment
returned for repair, attach a tag that includes the following
information:
– Owner's name, address, and telephone number
– The serial number, product type, and model
– Warranty status (If you are unsure of the warranty
status of your instrument, contact JDSU Customer
Care.)
– A detailed description of the problem or service
requested
– The name and telephone number of the person to
contact regarding questions about the repair
– The return authorization (RA) number (US
customers), or reference number (European
Customers)
If possible, return the equipment using the original ship-
ping container and material. If the original container is not
available, the unit should be carefully packed so that it will
not be damaged in transit; when needed, appropriate
packing materials can be obtained by contacting JDSU
Customer Care. JDSU is not liable for any damage that
may occur during shipping. The customer should clearly
mark the JDSU-issued RA or reference number on the
outside of the package and ship it prepaid and insured to
JDSU.
Limited Product Warranty. Notwithstanding any provi-
sion to the contrary (but subject to the operation of any law
to the extent it cannot be excluded), JDSU's sole and
exclusive obligations to Customer for any Product made
by JDSU and sold here under are solely as described in
this Section and the next Section below. For any Product
which has been returned to JDSU under the RMA proce-
dure (as defined herein) and which in the reasonable
opinion of JDSU is determined to be defective in workman-
Appendix B Customer Services
Customer Care
67
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