Fax Error Messages - Xerox Phaser 6121MFP User Manual

Troubleshooting
Symptom
Expected received faxes do not
print.

Fax Error Messages

Message
Check Fax Mode
Communication error
Fax Data Lost
Phone line in use
Check the handset
Phone line problem
Check phone line
206 Phaser 6121MFP Multifunction Printer
User Guide
Cause
Incorrectly configured voice over IP
(VOIP). Digital phone service is
often not compatible with Fax.
Faxes are set to be received into
memory instead of automatically
printed.
Cause
If a fax is received, it could not be
printed on paper of the currently
specified type or size. However, you
can still copy and print.
Communication is not possible
because of a problem with the
recipient's or sender's fax machine.
Data stored in the memory has
been erased.
The receiver of the connected
telephone is off the hook.
The telephone dialing system or
telephone wiring system is not set
correctly.
The telephone cable is not attached
correctly.
Solution
Install dial-tone phone service, or
try to troubleshoot VOIP. For more
information, go to:
www.soft-switch.org
Check the Auto RX light on the left
of the printer control panel to see if
it is blinking. If it is blinking, there
are stored received faxes waiting to
print. Verify that there is paper of
the correct size in the paper tray. If
not, load the correct size paper
(Letter or A4).
Solution
Press the Fax button and then check
the error details.
To print a received fax, change the
paper type setting to Plain Paper
and the paper size to Letter, A4, or
Legal (whichever is in the paper
tray).
Review the transmission results.
Check the printed Lost Data report.
If transmission data was erased,
scan the transmission data again. If
received data was erased, have the
fax sent again.
Return the telephone receiver to the
hook.
Inspect the telephone dialing
system or telephone wiring system
and use the appropriate
configuration menu to make the
correct settings.
Correctly connect the telephone
cable.