Page 1: User Guide
® Phaser 6121MFP Multifunction Printer Phaser 6121MFP ® User Guide English Français Guide d'utilisation Nederlands Gebruikershandleiding Italiano Guida dell'utente Svenska Användarhandbok Deutsch Benutzerhandbuch Dansk Betjeningsvejledning Español Guía del usuario Čeština Uživatelská příručka Polski Português Guia do usuário Przewodnik użytkownika Magyar Felhasználói útmutató...
Page 2 Copyright © 2009 Xerox Corporation. All Rights Reserved. Unpublished rights reserved under the copyright laws of the United States. Contents of this publication may not be reproduced in any form without permission of Xerox Corporation. Copyright protection claimed includes all forms of matters of copyrightable materials and information now allowed by statutory or judicial law or hereinafter granted, including without limitation, material generated from the software programs which are displayed on the screen such as styles, templates, icons, screen displays, looks, etc.
Page 3: Table Of Contents
Connecting the Printer ..............34 Phaser 6121MFP Multifunction Printer...
Page 4 Configuring the Phaser 6121MFP/N or /D ........
Page 5 Adding Email Addresses to a Group from the MCC ......... . 110 Phaser 6121MFP Multifunction Printer...
Page 6 Copy Default Setup Menu ..............147 Phaser 6121MFP Multifunction Printer...
Page 7 Fax Error Messages ............... 206 Phaser 6121MFP Multifunction Printer...
Page 8 European Union ................227 Index Phaser 6121MFP Multifunction Printer User Guide...
Page 9: Safety
Printer Symbols on page 15 Your printer and the recommended supplies have been designed and tested to meet strict safety requirements. Attention to the following information ensures the continued safe operation of your printer. Phaser 6121MFP Multifunction Printer User Guide...
Page 10: Electrical Safety
Do not use a ground adapter plug to connect the printer to an electrical outlet that does not have a ground connection terminal. • Only use an extension cord or power strip designed to handle the electrical current capacity of the printer. Phaser 6121MFP Multifunction Printer User Guide...
Page 11: Telephone Line Cord
Telephone Line Cord Caution: To reduce the risk of fire, use only No. 26 American Wire Gauge (AWG) or larger telecommunication line cord. Phaser 6121MFP Multifunction Printer User Guide Safety...
Page 12: Operational Safety
Do not open the doors when the printer is printing. • Do not move the printer when it is printing. • Keep hands, hair, neckties, etc., away from the exit and feed rollers. Phaser 6121MFP Multifunction Printer User Guide on page 33. Environmental Specifications on page 210.
Page 13: Printer Supplies
Total Satisfaction Guarantee do not cover damage, malfunction, or degradation of performance caused by use of non-Xerox supplies, or the use of Xerox supplies not specified for this printer. The Total Satisfaction Guarantee is available in the United States and Canada. Coverage may vary outside these areas;...
Page 14: Maintenance Safety
• Do not use aerosol cleaners. Clean with a dry, lint-free cloth only. • Do not burn any consumables or routine maintenance items. For information on Xerox supplies recycling programs, go to www.xerox.com/gwa. See also: Cleaning the Printer...
Page 15: Printer Symbols
Do not touch components with this symbol as personal injury could result. Do not burn the item. Do not expose the item to light. Hot surface. Wait 20 minutes (do not print) before handling. Phaser 6121MFP Multifunction Printer User Guide...
Page 16 Safety Phaser 6121MFP Multifunction Printer User Guide...
Page 17 23 • Available Configurations and Options • Control Panel on page 25 • Control Panel General Setup • More Information on page 28 on page 18 on page 24 on page 26 Phaser 6121MFP Multifunction Printer User Guide...
Page 18: Features
Features Main Components and Their Functions This section includes: • Front Views on page 19 • Rear Views on page 21 • Internal Components on page 22 Phaser 6121MFP Multifunction Printer User Guide...
Page 19: Front Views
7. USB flash drive port 8. Output tray 9. Power switch 10. Printer top 11. Document cover 6121-181 Phaser 6121MFP/N without options 1. Auto document feeder cover 2. Auto document feeder guides 3. Auto document feeder tray 4. Document output tray 5. Document stopper...
Page 20 Phaser 6121MFP/D with optional 500-sheet feeder Phaser 6121MFP Multifunction Printer User Guide 1. 500-sheet feeder with tray cover (optional for Phaser 6121MFP/N or /D configurations only) 2. Lower feeder unit (optional for Phaser 6121MFP/N or /D configurations only) 3. Duplex unit...
Page 21: Rear Views
2. Release lever 3. Lower feeder unit 1. Power switch 2. Power cord connection 3. Fax Phone line out (Phaser 6121MFP/N and /D printer configurations only) 4. Line out jack (Phaser 6121MFP/N and /D printer configurations only) 5. USB cable port 6.
Page 22: Internal Components
Features Internal Components 1. Fuser 2. Imaging unit 3. Toner cartridge Phaser 6121MFP Multifunction Printer User Guide...
Page 23: Standard Features
Speaker volume (Phaser 6121MFP/N and /D printer configurations only): Controls the volume of the key touch sound and alert sound. • Initial Mode: Controls which is the default printer mode: copy, scan, or fax (Phaser 6121MFP/N and /D printer configurations), or copy or scan (Phaser 6121MFP/S printer configuration). •...
Page 24: Available Configurations And Options
Features Available Configurations and Options The Phaser 6121MFP printer is available in three configurations. Optional features are listed for each configuration. Features Print capability Copy capability Scan capability Fax capability USB 2.0 connection Address Book Network connection Auto Document Feeder...
Page 25: Control Panel
Control Panel Left side: Fax controls (Phaser 6121MFP/N and /D printer configurations only) 1. Auto Receive indicator Remains lit while the automatic receive function is on. Blinks when there is a stored received fax in the printer’s memory. 2. Address Book button Press to access the printer’s...
Page 26: Control Panel General Setup
1. On the printer control panel, press the Back/Menu button to enter the System Menu, then press the Down Arrow button to go to General Setup and then press the OK button. 2. Arrow down to Power Saver Mode and press OK. Phaser 6121MFP Multifunction Printer User Guide on page 26...
Page 27: Setting The Brightness Of The Control Panel Menu
4. Press OK. Setting the Control Panel Speaker Volume Note: This setting only applies to Phaser 6121MFP/N and D/ printer configurations. The speaker volume controls how loud the button touch sound and alerts sounds are. To set the control panel speaker volume: 1.
Page 28: More Information
Installation Replacing Supplies Troubleshooting Recommended Media List Online Support Assistant Technical Support Information pages Phaser 6121MFP Multifunction Printer User Guide Source Packaged with printer. Packaged with printer. Packaged with printer. Packaged with printer on Software and Documentation CD. Also available at www.xerox.com/office/6121MFPdocs...
Page 29: Installation And Setup
Initial Setup at the Control Panel • Installing the Software on page 38 • CentreWare Internet Services See also: Online Support Assistant at on page 30 on page 33 on page 35 on page 46 www.xerox.com/office/6121MFPsupport Phaser 6121MFP Multifunction Printer User Guide...
Page 30: Installation And Setup Overview
If your printer has fax feature buttons (Auto Receive, Address Book, Redial/Pause, etc.) on the left side of the control panel, you have a Phaser 6121MFP (/N or /D) that can be connected to your computer via a network or a USB cable (network recommended if you have one).
Page 31: Setup Checklist
Setup steps for the printer configuration types are given individually below. If you are not sure of your printer configuration type, look on the printer control panel. If you do not have fax buttons on the left side (Auto RX, Address Book, etc.), then you have the Phaser 6121MFP/S printer configuration. Phaser 6121MFP/S Printer Configuration 1.
Page 32 Configuring the Phaser 6121MFP/N or /D on page 36. Operating System Requirements Installing the Drivers for Windows – Network Installing the Drivers for a Phaser 6121MFP/N or /D Installing the Drivers for Macintosh Adding the Printer for Macintosh Installing the MCC Utility on page 33.
Page 33: Positioning And Connecting The Printer
2. Ensure your printer has the proper amount of clearance for all of its features, including any options you purchased. See the measurements below and on the following page. Clearance Requirements Phaser 6121MFP/N Printer Configuration Note: The following illustrations also apply to the Phaser 6121MFP/S printer configuration. 605 mm (23.8") 100 mm 405 mm (15.9") (3.9") on page 33 710 mm (27.9")
Page 34: Connecting The Printer
RJ45). If you do not have a network, connect the printer to your computer using a standard A/B USB 2.0 cable. 2. If you have a Phaser 6121MFP/N or /D printer configuration and plan to use the fax feature, connect the printer to a phone line for sending and receiving faxes. For safety information, see Telephone Line Cord on page 11.
Page 35: Initial Setup At The Control Panel
The first time you turn the printer on, the Initial Setup menu on the printer control panel prompts you to select your language. If you have a Phaser 6121MFP/N or /D printer configuration, you will also be prompted to configure regional fax settings.
Page 36: Accessing The General Setup Menu
Assigning the Printer’s Network Address Note: These instructions are for Phaser 6121MFP/N or /D printer configurations connected by an Ethernet cable to a network. By default, your printer is set to pick up an IP address automatically if it is connected to a network that has a DHCP server.
Page 37 Assigning a Static IP Address Notes: • These instructions are for Phaser 6121MFP/N or /D printer configurations connected by an Ethernet cable to a network. • To assign a static IP address, you must disable both DHCP/BOOTP and AutoIP as described below.
Page 38: Installing The Software
Notes: • These instructions are for Phaser 6121MFP/N or /D printer configurations connected by an Ethernet cable to a network. If you have a Phaser 6121MFP/S printer configuration, see Installing the Drivers for the Phaser 6121MFP/S • When you perform a standard installation of the software for a network-connected printer as shown below, all of the drivers and utilities are installed automatically.
Page 39 Note: These instructions are for Phaser 6121MFP/N or /D printer configurations connected by an Ethernet cable to a network. 1. Verify that the printer is plugged in, turned on, and connected to the same active network as your computer.
Page 40: Installing The Drivers For Windows - Usb
Installing the Drivers Separately – USB Installing the Drivers for a Phaser 6121MFP/N or /D – USB Note: These instructions are for Phaser 6121MFP/N or /D printer configurations connected to your computer via USB cable. To install the printer, scan, and fax drivers: 1.
Page 41 These instructions are for the Phaser 6121MFP/S printer configuration. The Phaser 6121MFP/S can only be connected to your computer via a USB cable. 1. Verify that the printer is plugged in, turned on, and connected to your printer by USB cable.
Page 42: Installing The Mcc Utility
8. If you are installing the Phaser 6121MFP/S, you are done. 9. If you are installing a Phaser 6121MFP/N or /D, when finished installing the scan driver and Scan Dashboard utility, install the fax driver.
Page 43: Installing The Drivers For Macintosh
If the installer does not start, navigate to your computer’s CD drive and double-click the Setup.exe installer file. When the setup screen appears, click Phaser 6121MFP/N / Phaser 6121MFP/D. Note: If the Software and Documentation CD is not available, download the latest driver from www.xerox.com/office/6121MFPdrivers.
Page 44: Adding The Printer For Macintosh
Installation and Setup 3. At the installation screen, do one of the following: • If your printer is a Phaser 6121MFP/N or /D, double-click Xerox Phaser 6121MFP/N / Xerox Phaser 6121MFP/D. • If your printer is a Phaser 6121MFP/S, double-click Xerox Phaser 6121MFP/S.
Page 45 5. Select your printer from the list and click Add. Note: If your printer was not detected, verify that the printer is on and that the Ethernet or USB cable is connected properly. Installation and Setup Phaser 6121MFP Multifunction Printer User Guide...
Page 46: Centreware Internet Services
Installation and Setup CentreWare Internet Services Note: This section applies to Phaser 6121MFP/N or /D printer configurations connected to a network. CentreWare Internet Services (CentreWare IS) enables you to access the printer’s settings using a Web browser. It provides a simple interface that enables you to manage, configure, and monitor a network printer from your desktop.
Page 47: Scan And Fax Setup
Scan and Fax Setup This chapter includes: • Setting Up Network Scanning Options • Enabling the Printer for Faxing See also: Online Support Assistant at on page 48 on page 50 www.xerox.com/office/6121MFPsupport Phaser 6121MFP Multifunction Printer User Guide...
Page 48: Setting Up Network Scanning Options
The SMTP server IP address is not your printer’s IP address. Contact your Internet service provider to obtain your outgoing email server address. • To scan directly to an email address, you must have a Phaser 6121MFP/N or /D printer configuration connected to a network. •...
Page 49: Setting Up Scanning To An Ftp Server
Scanning to an FTP server requires a network connection. To scan to an FTP server, the printer must be able to communicate with the FTP server. This is enabled by default. Add FTP locations to the Speed Dial listings in CentreWare IS (available with Phaser 6121MFP/N or /D printer configurations connected to a TCP/IP network). For information, see page 112.
Page 50: Enabling The Printer For Faxing
Enabling the Printer for Faxing Notes: • If you are setting up a Phaser 6121MFP/N or /D printer and you already selected the country, date, time, and fax number for the printer at the control panel during initial setup, you can skip this section.
Page 51: Printing
Supported Paper and Media • Loading Paper on page 59 • Selecting Printing Options on page 63 • Printing on Specialty Media • Printing Custom Sizes on page 73 on page 52 on page 68 Phaser 6121MFP Multifunction Printer User Guide...
Page 52: Supported Paper And Media
Your printer is designed to be used with a variety of paper types. Follow the guidelines in this section to ensure the best print quality and to avoid printer jams. For best results, use Xerox printing media specified for your Phaser 6121MFP printer. They are guaranteed to produce excellent results with your printer.
Page 53: Paper Usage Guidelines
Do not load originals above the maximum fill line (about 35 sheets). • Do not load label sheets into the auto document feeder. • Do not load documents with binder holes or other perforations. Phaser 6121MFP Multifunction Printer User Guide Printing...
Page 54: Document Glass Guidelines
Do not press down extremely hard on a book spread on the document glass. Duplex Unit Guidelines Note: These guidelines apply to the Phaser 6121MFP/D printer configuration only. The optional duplex unit can accommodate the following paper: • A4, Letter size •...
Page 55: Paper Storage Guidelines
Leave the media inside the bag until you are ready to use it; reinsert unused media in the bag and reseal it for protection. Some specialty media is packaged inside resealable plastic bags. Phaser 6121MFP Multifunction Printer User Guide Printing...
Page 56: Usable Paper
Loading Capacity Paper Tray 1 – Multi-purpose Paper Size Paper Type (Weight) Phaser 6121MFP Multifunction Printer User Guide • A4 (210 x 297 mm / 8.2 x 11.5 in.) • Letter (8.5 x 11 in.) • Legal (8.5 x 14 in.) Custom size range: W: 140 –...
Page 57: Printable Area
Plain (71 – 90 gsm / 19 – 24 lb.) 500 sheets (20 lb.) A4, Letter Plain, Letterhead (60 – 90 gsm / 16 – 24 lb.) 1 sheet at a time www.xerox.com/paper www.xerox.com/europaper Phaser 6121MFP Multifunction Printer Printing User Guide...
Page 58: Page Margins
(due to printable area constraints). If you can customize your page in your application, use the application’s sizes for the printable area for best results. Phaser 6121MFP Multifunction Printer User Guide...
Page 59: Loading Paper
Note: Unless you have the optional 500-sheet feeder installed (available only for Phaser 6121MFP/N and /D printer configurations), all copies and material printed will use the paper in Tray 1. In addition to plain paper, the paper tray can use various other sizes and types of print media, including: •...
Page 60 (see above picture on the right). 3. Insert the media faceup and top edge first into the paper tray. Do not fill above the maximum fill line (see above picture on the right). Phaser 6121MFP Multifunction Printer User Guide 6121-014 Paper Tray 1 –...
Page 61: Loading Paper In The 500-Sheet Feeder
Selecting Paper Tray Settings Loading Paper in the 500-Sheet Feeder Note: These instructions are for Phaser 6121MFP/N and /D printer configurations with the optional 500-sheet feeder (Tray 2) installed. Only the following media can be used in the 500-sheet feeder: •...
Page 62: Selecting Paper Tray Settings
4. Use the Down Arrow button (if necessary) to select the desired tray and then press OK. 5. Arrow down to the desired paper type and press OK. 6. Arrow down to the desired paper size and press OK. Phaser 6121MFP Multifunction Printer User Guide 6121-030...
Page 63: Selecting Printing Options
To select options for an individual job: 1. With the desired document or graphic open in your application, open the Print dialog box. 2. Select your Phaser 6121MFP printer and then click the Properties button to open the printer driver dialog box.
Page 64 • Rotate 180: Turns the page layout upside down. • Print on Both Sides: Specifies printing on both sides of the paper and binding edge of the document (Phaser 6121MFP/N and /D printer configurations only). • Image Shift: Shifts the entire printed image by specified units.
Page 65: Selecting Options For An Individual Job (Macintosh)
• Border: Specifies the type and width of boarder to print around each page printed on the sheet of paper. • Two-Sided: When selected, specifies whether to flip the page on the long edge or the short edge (Phaser 6121MFP/N and /D printer configurations only). Phaser 6121MFP Multifunction Printer...
Page 66 Printer Features Mac OS X, v. 10.3 Driver Drop-Down Title Copies & Pages Layout Phaser 6121MFP Multifunction Printer User Guide Printing Options • ColorSync: Specifies the color profile to use. • Vendor Matching: The printer will use its internal color matching system.
Page 67 • Billing Info: A field in which you can specify billing information to print Printer Features • Basic Features • Color Matching Options • Image Options • Watermark Selection • Watermark Orientation • Watermark Setting document. Unclassified. on the cover page. Phaser 6121MFP Multifunction Printer Printing User Guide...
Page 68: Printing On Specialty Media
Never use envelopes with windows or metal clasps; they can damage the printer. Damage caused by using unsupported envelopes is not covered under the Xerox warranty, service agreement, or Total Satisfaction Guarantee. The Total Satisfaction Guarantee is available in the United States and Canada.
Page 69: Printing Labels
5. Reinstall the dust cover on the tray. 6. In the application you are using to print from, open the Print dialog and select your Phaser 6121MFP printer, then click the Properties button (or equivalent) to access the printer driver properties.
Page 70 5. Slide the media guides so they rest lightly against the edges of the label sheets. 6. Reinstall the dust cover on the tray. 7. In the application you are using to print from, open the Print dialog and select your Phaser 6121MFP printer. Phaser 6121MFP Multifunction Printer User Guide Supported Paper and Media...
Page 71: Printing On Card Stock
6. In the application you are using to print from, open the Print dialog and select your Phaser 6121MFP printer. 7. In the printer dialog box, click the Properties button (or equivalent) to access the printer driver properties. Usable Paper on page 56. Phaser 6121MFP Multifunction Printer Printing User Guide...
Page 72 56). 9. Select any other settings that apply, such as whether to print in monochrome or color, then click 10. In the Print dialog, click OK to begin printing. Phaser 6121MFP Multifunction Printer User Guide Paper Tray 1 – Multi-...
Page 73: Printing Custom Sizes
The new custom paper size displays in the Original Size and Output Size lists. For help using the printer driver, click the Help button in the printer driver’s Properties or Printing Preferences dialog box. on page 73 on page 74 on page 59 on page 62 Phaser 6121MFP Multifunction Printer Printing User Guide...
Page 74: Printing On Custom-Size Paper
5. Select other options as necessary and then click OK. 6. In the Print dialog box, choose any other desired settings and then click OK to print. See also: Usable Paper on page 56 Phaser 6121MFP Multifunction Printer User Guide...
Page 75 Copying This chapter includes: • Basic Copying on page 76 • Adjusting Copy Options on page 78 • Advanced Copying on page 81 Phaser 6121MFP Multifunction Printer User Guide...
Page 76: Copying
6. To print color copies, press the Start/Color button. To print black and white copies, press the Start/B&W button. If you placed originals in the auto document feeder, copying continues until the auto document feeder is empty. Phaser 6121MFP Multifunction Printer User Guide Auto Document Feeder Insert the originals faceup with the top of the pages entering the feeder first.
Page 77 Print jobs are interrupted when you make copies or perform a scan. When the copies are ready to print, the print job pauses, the copies print, and then the print job resumes. Copying cannot be performed while printing a received fax. Phaser 6121MFP Multifunction Printer User Guide...
Page 78: Adjusting Copy Options
The display shows options to choose from. Your choices will depend on your printer configuration. For example, Tray 2 (the 500-sheet feeder) is optional and only available with Phaser 6121MFP/N and /D printer configurations. 3. Press the Up Arrow or Down Arrow buttons to go to the desired option, then press OK.
Page 79: Selecting Color Or Black And White Copies
2. Press the Down Arrow button to go to Darken and then press the OK button. 3. To lighten the image, press the Back Arrow button. To darken the image, press the Forward Arrow button. 4. Press OK to confirm. Phaser 6121MFP Multifunction Printer User Guide Copying...
Page 80: Changing The Default Copy Settings
Lighten/Darken: Select the darkness or lightness of the copy. • • Collate Default: Select to sort or not sort sets of copies (Phaser 6121MFP/N and /D printer configurations only). • Sides Default: Select the type of 2-sided copying (Phaser 6121MFP/D printer configuration only).
Page 81: Advanced Copying
Collating (Sort) Copying Note: The Collate option is not available with the Phaser 6121MFP/S printer configuration. When making several copies of a multi-page document, you can sort the output into sets. For example, if you are making three single-sided copies of a six-page document, the copies are printed in the following page order when you select Collate: On.
Page 82 If Short Edge Flip is selected, the pages will be printed to flip on the short edge of the paper. 7. Press OK. 8. When ready to copy, press the Start/Color button for color copies, or the Start/B&W button for monochrome copies. Phaser 6121MFP Multifunction Printer User Guide Adjusting Copy Options...
Page 83 If Long Edge Flip is selected, the pages will be printed to flip on the long edge of the paper. If Short Edge Flip is selected, the pages will be printed to flip on the short edge of the paper. 7. Press OK. Adjusting Copy Options Phaser 6121MFP Multifunction Printer User Guide Copying...
Page 84: Printing Multiple Pages Per Sheet (2-Up)
Note: 2-Up copying (printing two pages on one side of one sheet of paper) requires either the Phaser 6121MFP/N or /D printer configuration. 2-Up Copying from the Auto Document Feeder You can copy two original pages onto one side of a sheet of paper. The size of the page images is reduced proportionally to fit on the size of the paper in the selected tray.
Page 85 Double-Sided 2-Up Copying If you have the Phaser 6121MFP/D printer configuration, you can copy four original pages onto two sides of a sheet of paper. The size of the copied pages is reduced proportionally to fit on the size of the paper in the selected tray.
Page 86: Using Special Copy Modes
Copying ID Cards Using ID Copy Mode Note: These instructions are for all Phaser 6121MFP printer configurations. ID Copy mode lets you copy the back and front of a document at full size onto one side of a single sheet of paper as shown in the illustration below. The top two illustrations show how to position the item being copied.
Page 87 3. Press the Down Arrow button to go to Special Copy Mode and then press the OK button. 4. Arrow down to Poster Copy and then press OK. 5. Press the desired Start button (Start/Color for color, Start/B&W for monochrome). The original is scanned and then the copies print. 6115-204 Phaser 6121MFP Multifunction Printer User Guide Copying...
Page 88 To change the document size, press the Back/Menu button to delete the current size and then use the keypad to specify the desired size. After the document has been scanned, printing automatically begins. Phaser 6121MFP Multifunction Printer User Guide 6115-205...
Page 89: Scanning
38 Installing the MCC Utility Setting Up Network Scanning Options on page 92 on page 96 on page 102 on page 105 on page 108 on page 112 on page 42 on page 48 Phaser 6121MFP Multifunction Printer User Guide...
Page 90: Scanning Overview
All printer configurations are enabled for scanning and allow scanning using the Scan Dashboard (Windows only), to a USB storage device, and to software applications. Only Phaser 6121MFP/N or /D printer configurations connected to a network allow scanning to email or to an FTP server because a network connection is required.
Page 91 Scan to a printer. No initial setup is necessary. • • Scan to the Clipboard. No initial setup is necessary. Scanning to an Application on Your Computer No setup at installation is necessary. on page 98. on page 99. Phaser 6121MFP Multifunction Printer Scanning User Guide...
Page 92: Loading Documents For Scanning
Position the original document to be scanned as shown below. 6121-077 6121-078 Auto Document Feeder (Phaser 6121MFP/N or /D printer configurations only) Insert originals faceup with the top of the page entering the feeder first. Adjust the paper guides so they fit against the originals.
Page 93: Scanning To Email
Scanning to Email on page 48. • Scanning to email is only for Phaser 6121MFP/N and /D printer configurations connected to a network. To scan to email from the printer control panel: 1. Position the document to be scanned on the document glass or in the auto document feeder as...
Page 94: Manually Entering The Email Address
Type in the Speed Dial/Group Dial entry number using the keypad and then press the OK button. b. Confirm that the entry displayed is the one you want and then press OK, then press OK again. c. At Finish, press OK. Phaser 6121MFP Multifunction Printer User Guide on page 105 on page 108...
Page 95 (for example, first letter capital, second lowercase, etc.). c. After the printer finishes searching and displays a list of entries, select the desired entry and press OK. d. At Finish, press OK. Phaser 6121MFP Multifunction Printer User Guide Scanning...
Page 96: Scanning To A Usb Flash Drive
OK. The document is scanned. When finished scanning pages, press the appropriate Start button to send the scan to the USB device. See also: Adjusting Scanning Options Phaser 6121MFP Multifunction Printer User Guide on page 92. Adjusting Scanning Options on page 105 on page 105.
Page 97: Scanning To An Ftp Server
Scanning to an FTP Server Notes: • These instructions are for Phaser 6121MFP/N and /D printer configurations connected to a network. • If you have not set up FTP server addresses for the printer to use, see Address Book on page 112.
Page 98: Using The Scan Dashboard
1. If you have not installed the Scan driver and the utilities, do so first. For information, see the Software on page 38. 2. Open the Scan Dashboard: click Start, select Programs > Xerox Office Printing > Phaser 6121MFP > Scan Dashboard > Phaser 6121MFP Scan Dashboard. Phaser 6121MFP Multifunction Printer...
Page 99 Software on page 38. 2. Open the Scan Dashboard: click Start, select Programs > Xerox Office Printing > Phaser 6121MFP > Scan Dashboard > Phaser 6121MFP Scan Dashboard. 3. In the Scan Modes section, click the button you want to configure.
Page 100: Scanning To Your Computer Using Push To Scan
Scanning 5. In the Xerox Phaser 6121MFP TWAIN dialog box, select the scanner option that fits the type of connection you have to your printer (network or USB) and then click OK. 6. In the Scan dialog box that appears, select the scan settings for the Scan Mode button and then click Save Settings and Close.
Page 101: Scanning To A Folder
These instructions are for scanning from the Scan Dashboard using the Scan Mode buttons. To scan to a folder from the Scan Dashboard: 1. Start the Scan Dashboard: click Start, select Programs > Xerox Office Printing > Phaser 6121MFP > Scan Dashboard > Phaser 6121MFP Scan Dashboard.
Page 102: Scanning To An Application On Your Computer
Scanning to a Macintosh OS X Application – USB You can import images directly from the scanner to Windows or Macintosh applications on your computer. The printer can be connected to your computer via a USB cable or, for Phaser 6121MFP/N and /D printer configurations, a network connection.
Page 103: Scanning To A Windows Application - Network
Other TWAIN applications such as Adobe Photoshop will also work. 2. In the Devices menu, select Browse Devices. 3. Select the Phaser 6121MFP device and then click the Use TWAIN UI button to the right. 4. From the Download To: drop-down menu, select the desired location.
Page 104: Scanning To A Macintosh Os X Application - Usb
The Scan button at the bottom will not become active until you have made a selection. 6. Click the Scan button to start scanning. The printer scans the document and the image is placed in the specified location. Phaser 6121MFP Multifunction Printer User Guide...
Page 105: Adjusting Scanning Options
Dashboard. For information, see on page 105 on page 107 on page 105 on page 106 on page 106 on page 106 Scan Default Setup Menu Using the Scan Dashboard Phaser 6121MFP Multifunction Printer Scanning on page 150. on page 98. User Guide...
Page 106: Setting The Scanned Image File Type
• USB device: Sends the scan to a USB flash drive attached to the printer. • FTP: Sends the scan to an FTP server address (Phaser 6121MFP/N or /D printer configuration with network connection required). 5. Press OK. Phaser 6121MFP Multifunction Printer...
Page 107: Selecting Scan Settings For A Single Job
4. Change the selected setting as desired and then press OK. Note: For a list of setting options, see 5. Press the desired Start button to begin the scan. Scan Menu – Main on page 149. Phaser 6121MFP Multifunction Printer Scanning User Guide...
Page 108: Adding Email Addresses To The Address Book
If the entry number is already taken, the menu will display “Not Available.” If this happens, try the next consecutive number. 5. If the entry number you have entered is available, the menu will read, “[00]# Available.” Press OK. Phaser 6121MFP Multifunction Printer User Guide on page 108...
Page 109: Adding Email Addresses From Centreware Is
9. Scroll down to the bottom of the page and click Next. Using the Control Panel Keypad Finding Your Printer’s IP Address Finding Your Printer’s IP Address Phaser 6121MFP Multifunction Printer Scanning on page 132.) on page 37.) on page 37.)
Page 110: Adding Email Addresses From The Mcc
To add email addresses from the MCC: 1. Ensure your printer is turned on and connected to your computer. 2. From your computer, click Start > Programs > Xerox Office Printing > Phaser 6121MFP > MCC > Xerox Phaser 6121MFP MCC.
Page 111 Fax/Email, click that speed dial entry number. That entry displays in the box on the right. In the Add to Group section, select the group to which you want to add this entry. Phaser 6121MFP Multifunction Printer User Guide Scanning...
Page 112: Adding Ftp Entries To The Address Book
9. If your FTP server requires authentication, then in the Authentication Method section, select the Secure option and enter a user name and password in the corresponding fields. 10. Click Save Changes. Phaser 6121MFP Multifunction Printer User Guide on page 112 on page 113 Finding Your Printer’s IP Address...
Page 113: Adding Ftp Server Destinations From The Mcc
To add FTP server destinations from the MCC: 1. Ensure your printer is turned on and connected to your computer via a USB cable. 2. From your computer, click Start > Programs > Xerox Office Printing > Phaser 6121MFP > MCC > Xerox Phaser 6121MFP MCC.
Page 114 Scanning Phaser 6121MFP Multifunction Printer User Guide...
Page 115: Phaser 6121Mfp Multifunction Printer
Adding Fax Numbers to the Address Book • Managing Fax Functions on page 136 Note: This chapter applies to Phaser 6121MFP/N and /D printer configurations only. See also: Installation and Setup on page 29 Online Support Assistant at on page 130 on page 131 www.xerox.com/office/6121MFPsupport...
Page 116: Sending Faxes
Changing the Default Fax Send Options Faxing Overview Printer configurations Phaser 6121MFP/N and /D are enabled for faxing if the printer has a phone line connection. For information on connecting a phone line, see Phaser 6121MFP/S printer configuration does not have faxing capability.
Page 117 If you have more pages to scan and fax, open the printer cover and turn the page over or position the next page, then press OK. The document is scanned. When finished scanning pages, press the Start/B&W button to send the fax. 6121-074 on page 123. Phaser 6121MFP Multifunction Printer Faxing User Guide...
Page 118: Sending A Fax Manually Using The On Hook Button
• that the recipient displayed is the one you want and then press the OK button. • Press the Redial/Pause button to use the number of the last recipient dialed. Phaser 6121MFP Multifunction Printer User Guide 6121-078 on page 123.
Page 119: Sending A Fax From Your Computer
6. Click Add Contact and then, in the Add Contact dialog box, add the recipient’s name and fax number. Add other information as desired and then click OK. This information will be stored in the Phaser 6121MFP PC-FAX driver where you can access it any time you print to fax.
Page 120: Using The Address Book When Faxing
8. Continue with the print-to-fax process. Printing to Fax To send a fax from an application on your computer: 1. Open the application’s Print dialog box and select the Phaser 6121MFP PC-FAX printer. 2. If desired, change the printing preferences. See page 119.
Page 121 Arrow down to Finish and press OK, then press the Start/B&W button. If prompted to select a size, select a document size and then press OK. Adding Fax Numbers to the Address Book Phaser 6121MFP Multifunction Printer User Guide Faxing...
Page 122: Delay Sending A Fax
3. Delayed send faxes are listed. Select the one you want to cancel and then press OK. 4. To cancel sending the fax, select Yes. (If you change your mind about canceling the fax, select No.) 5. Press OK. Phaser 6121MFP Multifunction Printer User Guide...
Page 123: Selecting Fax Options For Single Jobs
1. On the printer control panel, press the Fax button. 2. Press the Down Arrow button to go to Fax Default Setup and then press the OK button. 3. Arrow down to Send Options Setup and press OK. on page 123 Phaser 6121MFP Multifunction Printer Faxing User Guide...
Page 124 • Reset to Default?: When selected, resets all Send options to their original factory defaults. See also: Fax Send Options Setup Menu Phaser 6121MFP Multifunction Printer User Guide on page 156...
Page 125: Receiving Faxes
6. Press OK. See also: Receiving Faxes Manually on page 125 on page 126 on page 127 on page 127 on page 129 on page 129 Phaser 6121MFP Multifunction Printer Faxing User Guide...
Page 126: Setting Up Distinctive Ringtone Pattern Detection
5. Arrow down to Distinctive Ring and press OK. 6. Select the ringtone type as specified by your PBX provider: Ring Long-long Short-long-short Short-short-long Very long (normal pattern) 7. Press OK. Phaser 6121MFP Multifunction Printer User Guide Ring Pattern 6121-207 6121-208 6121-209 6121-210...
Page 127: Selecting The Paper For Printing Received Faxes
Paper Tray Tray 1 500-Sheet Feeder (optional for Phaser 6121MFP/N and /D only) If your printer configuration includes the optional 500-sheet feeder, then your received faxes will automatically be printed using paper from this tray. If you do not have the optional 500-sheet feeder installed, then you must make sure that the default paper type and size set in the System Menu for paper setup is Plain Paper or Letterhead, size Letter, Legal, or A4.
Page 128 If you forget the password, you can cancel the Memory Receive by setting the Receive Options back to their factory defaults. See Any stored received faxes will then print. Phaser 6121MFP Multifunction Printer User Guide on page 129. Changing the Default Fax Receive Options...
Page 129: Changing The Default Fax Receive Options
6. When the phone rings for an incoming fax, either pick up the phone or press the On Hook button on the left side of the control panel, then press the Start/B&W button. Fax Default Setup Menu on page 154 Phaser 6121MFP Multifunction Printer Faxing on page 154. User Guide...
Page 130: Changing The Default Fax Job Settings
Just select the menu, arrow down to Reset to Default? and press OK. See also: Changing the Default Fax Send Options Changing the Default Fax Receive Options Phaser 6121MFP Multifunction Printer User Guide Fax Default Setup Menu on page 123...
Page 131: Adding Fax Numbers To The Address Book
131 on page 131 on page 132 on page 133 on page 133 on page 134 on page 135 on page 132. Use the Forward Arrow button or the 0 button Phaser 6121MFP Multifunction Printer Faxing User Guide...
Page 132: Using The Control Panel Keypad
5 J K L m n o 6 M N O p q r s 7 P Q R S t u v 8 T U V Phaser 6121MFP Multifunction Printer User Guide on page 132. Use the Forward Arrow button or...
Page 133: Adding Fax Numbers From Centreware Is
Button column. Select the check boxes for the entries to be added to the group. 9. Scroll down to the bottom of the page and click Next. Finding Your Printer’s IP Address Finding Your Printer’s IP Address Phaser 6121MFP Multifunction Printer Faxing on page 37.) on page 37.)
Page 134: Adding Fax Numbers From The Mcc
To add fax numbers from the MCC: 1. Ensure your printer is turned on and connected to your computer via USB cable. 2. From your computer, click Start > Programs > Xerox Office Printing > Phaser 6121MFP > MCC > Phaser 6121MFP MCC.
Page 135: Adding Fax Numbers To A Group From The Mcc
To add fax number Speed Dial entries to a Group Dial entry: 1. Ensure your printer is turned on and connected to your computer via a USB cable. 2. From your computer, click Start > Programs > Xerox Office Printing > Phaser 6121MFP > MCC > Phaser 6121MFP MCC.
Page 136: Managing Fax Functions
On: The report will print after each fax received. • On (Error): The report will print after a reception only if there are reception errors. • Off: The report will not print. Press OK. Phaser 6121MFP Multifunction Printer User Guide on page 137 on page 152.
Page 137: Printing Fax Reports
Pressing the Redial/Pause button multiple times adds additional pauses. 4. Press the Start/B&W button to send the fax. Fax Menu – Main Printing Fax Reports on page 137. Phaser 6121MFP Multifunction Printer Faxing Fax Menu – Main on page 152. User Guide...
Page 138 Faxing Phaser 6121MFP Multifunction Printer User Guide...
Page 139: Control Panel Menus
140 • Navigating the Control Panel Menus • System Menu on page 142 • Copy Menu on page 146 • Scan Menu on page 149 • Fax Menu on page 152 on page 141 Phaser 6121MFP Multifunction Printer User Guide...
Page 140: Menu Map
2. At Print Menu Map, press the OK button to print. The Menu Map also lists other information pages available for printing. See page 142 for a list of Information pages. Phaser 6121MFP Multifunction Printer User Guide System Menu – Main...
Page 141: Navigating The Control Panel Menus
Forward arrow (moves cursor to the right) Back arrow (moves cursor to the left) Fax (Phaser 6121MFP/N and /D printer configurations only) Scan Copy Address Book (Phaser 6121MFP/N and /D printer configurations only) See also: Control Panel on page 25 Control Panel Menus Operation Access the System Menu.
Page 142: System Menu
146. • Scan Menu: See Scan Menu on page 149. • Fax Menu (Phaser 6121MFP/N or /D printer configurations only): See Fax Menu on page 152. Prints the Configuration page showing printer configuration information such as current default settings, toner cartridge information, network information (Phaser 6121MFP/N or /D printer configurations only), etc.
Page 143 Used to set up the size and type of paper used in each tray: • Tray 1 Paper: Plain Paper, Letterhead, Thin Cardstock, Thick Cardstock, • Tray 2 Paper (optional, Phaser 6121MFP/N or /D printer configurations Connection Setup This sub menu gives you access to connection type settings: •...
Page 144: General Setup Menu
Controls the printer’s default mode: • Copy • Scan • Fax (Phaser 6121MFP/N or /D printer configurations only.) Controls the action that occurs when a toner cartridge is out of toner: • Stop All: Stops all printing. • Continue: Continues printing.
Page 145 • Request Paper Size: Prompts you to select the correct paper size. Duplex Speed Controls speed of 2-sided printing and copying functions. (Phaser 6121MFP/N or /D • Automatic (default): The printer will choose the processing speed printer configurations only.) • Speed: The printer will use the fastest speed available for the media •...
Page 146: Copy Menu
Tray Scale Darken Original Sides (Phaser 6121MFP/D printer configuration only.) Collate (Phaser 6121MFP/N and /D printer configurations only.) 2-Up Copy (Phaser 6121MFP/D printer configuration only.) Phaser 6121MFP Multifunction Printer User Guide Contents Specifies the tray to use and the type and size of the paper in the tray when making copies.
Page 147: Copy Default Setup Menu
Function Specifies the default tray to use as the paper source for copies. If you do not have Tray 2 installed (optional only for Phaser 6121MFP/N and /D printer configurations), this setting will not be available. Specifies the type of content being copied from the original document: •...
Page 148 Control Panel Menus Menu Item Preset Units (Phaser 6121MFP/S printer configuration only. The Preset Units setting for Phaser 6121MFP/N and /D printer configurations is located in the Device Setup menu in the Fax Defaults menu.) Phaser 6121MFP Multifunction Printer User Guide...
Page 149: Scan Menu
Scan Default Setup Menu page 150.) Contents Specifies the default scan destination: • Email (Phaser 6121MFP/N or /D printer configurations only.) • PC: Scan Dashboard (Windows only.) • USB Memory • FTP (Phaser 6121MFP/N or /D printer configurations only.) Specifies the scan resolution in dpi (dots per inch).
Page 150: Scan Default Setup Menu
• PC: Scan Dashboard (Windows only) • USB Memory: Sends the scan to a USB flash drive attached to the printer. • FTP: Sends the scan to an FTP server address (Phaser 6121MFP/N or /D printer configuration with network connection required).
Page 151 Menu Item Contents Subject Specifies information in the Subject line of an email when sending scans to an email address. (Phaser 6121MFP/N or /D printer configurations only.) Control Panel Menus Phaser 6121MFP Multifunction Printer User Guide...
Page 152: Fax Menu
Quality Darken Send Mode Delay Send (TX) Cancel Delay Send Fax Default Setup Phaser 6121MFP Multifunction Printer User Guide on page 156 printer configurations only. Phaser 6121MFP/N or /D Contents Specifies whether you want to use the keypad, Speed Dial, entries, or address book to enter the fax number.
Page 153 • Speed Dial List: Contains Speed Dial fax numbers and information. • Group Dial List: Contains Group Dial fax numbers and information. System Menu Provides accesses to the System Menu. set time. information on the last 60 faxes. Phaser 6121MFP Multifunction Printer Control Panel Menus User Guide...
Page 154: Fax Default Setup Menu
• Preset Units: Specifies the units of measurement the printer uses when enlarging or reducing images (Phaser 6121MFP/N and /D printer configurations only; the Preset Units setting for the Phaser 6121MFP/S is located in the Copy Default menu). • Device Fax Number: The printer’s fax number.
Page 155 • Activity Report: Provides information about completed fax jobs. • Fax Send Report: Provides information about sent fax jobs. • Fax RCV (Receive) Report: Provides information about received faxes. Fax Receive Option Menu on page 156. Phaser 6121MFP Multifunction Printer Control Panel Menus User Guide...
Page 156: Fax Send Options Setup Menu
Fax Receive Option Menu Menu Item Memory Receive Number of Rings Scale to Fit Phaser 6121MFP Multifunction Printer User Guide Description Specifies the density level of the image or text. Specifies the resolution of the scanned image being faxed: • Standard/Text: For documents containing large or easy-to-read text.
Page 157 Specifies which paper tray the printer uses for printing faxes. (Selection is not possible if there is only one tray.) • Tray 1 • Tray 2 (Option for Phaser 6121MFP/N or /D printer configurations only.) Reset to Default? When selected, resets the Receive options back to their original factory defaults.
Page 158 Control Panel Menus Phaser 6121MFP Multifunction Printer User Guide...
Page 159: Maintenance
• Cleaning the Printer on page 160 • Ordering Supplies on page 171 • Checking Page Counts on page 173 • Calibrating the Printer on page 174 • Moving the Printer on page 175 Phaser 6121MFP Multifunction Printer User Guide...
Page 160: Cleaning The Printer
Do not touch the electrical contacts, gears, or laser devices. Doing so may damage the printer and cause the print quality to deteriorate. • Make sure any parts removed during cleaning are replaced before you plug in the printer. Phaser 6121MFP Multifunction Printer User Guide on page 161...
Page 161: Cleaning The Document Glass And Document Cover
This helps avoid output with streaks, smears, and other marks that transfer from the glass area while scanning documents. Use a lint-free cloth to clean the document glass area. 6121-047 Use a lint-free cloth to clean the underside of the document cover and auto document feeder. Phaser 6121MFP Multifunction Printer Maintenance 6121-095 User Guide...
Page 162: Cleaning The Exterior
Keep the vents clear of dust and debris. Use a cotton swab to clean the vents. Phaser 6121MFP Multifunction Printer User Guide Scan Copy Stop...
Page 163: Cleaning The Interior
1. If there is paper in the output tray (Tray 1), remove it, remove the dust cover and then fold up the output tray before opening the printer top. on page 165 on page 165 on page 166 6121-184 Phaser 6121MFP Multifunction Printer Maintenance User Guide...
Page 164 5. Reinstall the imaging unit: holding the handle, slowly insert the unit vertically and then push it slightly down and toward you to seat it. 6. Close the printer top. Phaser 6121MFP Multifunction Printer User Guide 6121-022 b. Grasp the handle on the imaging unit and pull the unit back slightly and then up and forward.
Page 165 Cleaning the 500-Sheet Feeder Feed Rollers Note: These instructions are for Phaser 6121MFP/N and /D printer configurations that have the optional 500-sheet feeder installed. 1. If your printer configuration includes the duplex unit, you must remove it. For instructions, see the Remove Duplex Unit instruction sheet that came packaged with your printer.
Page 166 For information on reinstalling the duplex unit, see the Install Duplex Unit instruction sheet that came packaged with your printer. Cleaning the Duplex Unit Feed Rollers Note: These instructions are for the Phaser 6121MFP/D printer configuration only. 1. Open the duplex unit door. Phaser 6121MFP Multifunction Printer User Guide...
Page 167 Maintenance 2. Clean the feed rollers by wiping them with a soft, dry cloth. 6121-051 3. Close the duplex unit door. Phaser 6121MFP Multifunction Printer User Guide...
Page 168 4. Open the printer front door and remove the magenta toner cartridge and put it aside, being careful not to spill toner. a. Open the front door to access the toner cartridge. Phaser 6121MFP Multifunction Printer User Guide 6121-035 b. Pull down the handle on the toner...
Page 169 Wait until the toner cartridge has finished rotating and the menu instructs you to remove the imaging unit and clean the glass. Lift the printer top. 6121-040 d. Pull the imaging unit out. Phaser 6121MFP Multifunction Printer Maintenance 6121-022 6121-041 User Guide...
Page 170 9. After the toner cartridges have finished rotating, and the menu displays the message to open the front cover and reinstall the magenta toner cartridge. Close the front cover. The printer is ready for use again when the Ready indicator light is a steady green. Phaser 6121MFP Multifunction Printer User Guide 6121-182...
Page 171: Ordering Supplies
172 Locating the Printer Serial Number When ordering supplies or contacting Xerox for assistance, you will be asked to provide your printer’s serial number. You can find the printer’s serial number on the printer or by printing the Configuration page.
Page 172: Routine Maintenance Items
Total Satisfaction Guarantee do not cover damage, malfunction, or degradation of performance caused by use of non-Xerox supplies, or the use of Xerox supplies not specified for this printer. The Total Satisfaction Guarantee is available in the United States and Canada. Coverage may vary outside these areas;...
Page 173: Checking Page Counts
To check page count totals from the MCC utility: 1. Ensure your printer is turned on and connected to your computer via USB cable. 2. Click Start > Programs > Xerox Office Printing > Phaser 6121MFP > MCC > Phaser 6121MFP MCC.
Page 174: Calibrating The Printer
2. Press the Down Arrow button to go to General Setup and then press the OK button. 3. Arrow down to Calibrate Now? and press OK. 4. Arrow up to Yes and press OK. The printer performs a calibration cycle, which takes about 2 minutes. Phaser 6121MFP Multifunction Printer User Guide...
Page 175: Moving The Printer
Failure to repackage the printer properly for shipment can result in damage to the printer not covered by the warranty, service agreement, or Total Satisfaction Guarantee. • Damage to the printer caused by improper moving is not covered by the Xerox warranty, service agreement, or Total Satisfaction Guarantee. 20.8 kg 45.9 lb.
Page 176 3. Reconnect the printer to the cables and power cord. 4. Plug in and turn on the printer. See also: Installation Guide that came packaged with the printer Tutorials and other documentation available at www.xerox.com/office/6121MFPdocs. Phaser 6121MFP Multifunction Printer User Guide...
Page 177: Troubleshooting
184 • Print-Quality Problems on page 189 • Paper Jams on page 194 • Problems with Faxing on page 203 • Help Resources on page 208 See also: Troubleshooting videos at: www.xerox.com/office/6121MFPdocs Phaser 6121MFP Multifunction Printer User Guide...
Page 178: Troubleshooting Overview
General information, such as the serial number, Energy Save mode, tray settings, etc. • Printer defaults • Network settings (Phaser 6121MFP/N and /D printer configurations) • Fax settings (Phaser 6121MFP/N and /D printer configurations) • Supplies status, including toner cartridge and percent remaining To print the Configuration page: 1.
Page 179: Control Panel Messages
Verify the settings specified in the Network Setup and Email Setup menus and then try sending the data again. Verify the settings specified in the Network Setup and Email Setup menus and then try sending the data again. Phaser 6121MFP Multifunction Printer Troubleshooting User Guide...
Page 180 The network settings were not completely specified when the printer was switched over to Scan mode. No Email server Phaser 6121MFP Multifunction Printer User Guide Action Load the paper into the tray and then press the Start button. Remove the misfed paper.
Page 181 Check the connection with the computer and the scan driver status and then try sending the data again. Open and close the printer top. Phaser 6121MFP Multifunction Printer User Guide...
Page 182 USB memory full There is no space available on the USB memory device connected to this printer. Phaser 6121MFP Multifunction Printer User Guide Action Remove the document from the auto document feeder and place the document on the document glass.
Page 183: Service Messages
Turn off the printer. After a few seconds, turn on the printer. Verify the password and then enter the correct one. Install a correct Xerox toner cartridge. Close the indicated cover or door. Install the imaging unit. Replace the imaging unit with a correct one.
Page 184: Problems With The Printer
General Printer Problems Symptom No power to the printer. The control panel displays the Toner Low message much sooner than expected. Phaser 6121MFP Multifunction Printer User Guide on page 188 Help Resources Cause The power cord is not correctly plugged into the outlet.
Page 185 It takes more time for printing to start in Energy Saver mode. Install a correct Xerox toner cartridge approved for your specific printer. Wait. No action is needed. Inspect the toner cartridges. The image will not print correctly or not at all if the cartridges are empty.
Page 186 (5 to 6 mm). Cannot copy using the auto document feeder. Scanned images are not clear. Phaser 6121MFP Multifunction Printer User Guide Cause When printing envelopes, the scale was specified and then 2-up copying was set.
Page 187: 2-Sided Printing Problems
The response time may be slow depending on the USB memory device that is used. An error has occurred in Copy mode. Phaser 6121MFP Multifunction Printer Troubleshooting Solution With the Acrobat Scan setting, turn off the OCR and Filtering functions.
Page 188: Printer Management Problems
If you are having problems accessing the MCC, try the following: • Verify that the MCC software has been installed (Windows only). Click Start > Programs > Xerox Office Printing > Phaser 6121MFP > MCC > Xerox Phaser 6121MFP MCC. To install the MCC utility, see Installing the MCC Utility •...
Page 189: Print-Quality Problems
You can also print test pages to more precisely determine the print quality problem. See If the print quality does not improve after carrying out the appropriate action, contact Xerox Customer Support or your reseller.
Page 190 The image is too light, or there is low image density. The image is too dark. Image is blurred, or the background is lightly stained. Phaser 6121MFP Multifunction Printer User Guide Cause Solution The laser lens is dirty. Clean the laser lens. See...
Page 191 Remove the moist paper and replace it with new, dry paper. Adjust the humidity in the media storage area. Use media approved by Xerox for your printer. See Usable Paper on page 56. Remove the toner cartridges and inspect them for damage.
Page 192 Abnormal areas (white, black, or color) appear in a regular pattern. Image defects. Lateral lines or bands appear on the image. Phaser 6121MFP Multifunction Printer User Guide Cause Solution The paper path is dirty with Print several blank sheets and the excess toner.
Page 193 Remove the imaging unit and inspect it for damage. If damaged, replace it. In the System Menu, change the duplexing speed setting to Quality. See Changing the Duplexing Speed page 187. Phaser 6121MFP Multifunction Printer User Guide...
Page 194: Paper Jams
Do not allow the output tray to overfill (the output tray has a 100-sheet capacity; misfeeding may occur if you allow more than 100 sheets of media to accumulate at one time). Phaser 6121MFP Multifunction Printer User Guide on page 195...
Page 195: Understanding The Media Path
3. Document output tray 6121-195 4. Output tray 5. Imaging unit 6. Toner cartridge carousel 7. Tray 1 8. 500-sheet feeder and lower feed unit 9. Fuser 10. Duplex unit (Phaser 6121MFP/D printer configuration only) Phaser 6121MFP Multifunction Printer Troubleshooting 6121-193 User Guide...
Page 196: Clearing Paper Jams
1. Open the printer top (see picture below left). If there is paper in the output tray, remove it, then fold up the output tray before opening the printer top. 6121-022 Phaser 6121MFP Multifunction Printer User Guide on page 196...
Page 197 Do not leave the imaging unit removed for more than 15 minutes, and do not place it in a location where it would be exposed to direct light, such as sunlight. 6121-182 Phaser 6121MFP Multifunction Printer Troubleshooting 6121-184 6121-186 6121-187...
Page 198 Note: If the media cannot be removed from below the fuser, carefully raise the fuser cover and then remove the media from above the fuser as illustrated above right. Phaser 6121MFP Multifunction Printer User Guide Warning: The area around the fuser unit is extremely hot.
Page 199 Printer) on page 196. 3. Reattach the dust cover on Tray 1. 4. Press the Start button to continue printing. 6121-200 6121-198 Phaser 6121MFP Multifunction Printer Troubleshooting 6115-203 Clearing Jams at the Fuser (Inside User Guide...
Page 200 1. Open the auto document feeder feed cover and remove any paper in the auto document feeder tray. 2. Open the auto document feeder cover and gently remove any misfed paper, then close the lid. 3. Close the auto document feeder feed cover. Phaser 6121MFP Multifunction Printer User Guide 6121-109 6121-201...
Page 201 6. Reload the paper in the tray and attach the dust cover. 7. Reinsert the 500-sheet feeder into the printer, then open and close the printer top to clear the misfeed message on the printer control panel. Troubleshooting 6121-206 6121-030 Phaser 6121MFP Multifunction Printer User Guide...
Page 202 2. If the misfeed occurs at the bottom feed slot and the paper does not stick out far enough to be removed, turn the dial at the right in the direction of the arrow until the paper can be pulled out. 3. Close the duplex unit cover. Phaser 6121MFP Multifunction Printer User Guide 6121-050...
Page 203: Problems With Faxing
If the fax cannot be sent correctly, refer to the following table and then perform the indicated operation. If the fax still cannot be sent correctly even after performing the described operations, refer to the Xerox Support website, www.xerox.com/office/6121MFPsupport. Note:...
Page 204: Problems Sending Faxes
The document is scanned at an angle. The fax received by the recipient is blurry. The fax received by the recipient is blank. Phaser 6121MFP Multifunction Printer User Guide Cause The document guides are not adjusted to the width of the document.
Page 205: Problems Receiving Faxes
The memory is full. The telephone line is incorrectly connected. There may be a problem with the caller’s fax machine. Phaser 6121MFP Multifunction Printer Troubleshooting Solution Verify the transmission procedure and then try sending the fax again. Verify the fax number.
Page 206: Fax Error Messages
Communication error Fax Data Lost Phone line in use Check the handset Phone line problem Check phone line Phaser 6121MFP Multifunction Printer User Guide Cause Incorrectly configured voice over IP (VOIP). Digital phone service is often not compatible with Fax.
Page 207 Stored Received Fax page 128. • Send the fax manually. See Sending a Fax Manually Using the On Hook Button page 118. Check the condition of the recipient’s line and then try sending the fax again. Phaser 6121MFP Multifunction Printer User Guide...
Page 208: Help Resources
Troubleshooting Help Resources Xerox provides several websites that offer help for your Phaser 6121MFP printer. Resource Quick Start Tutorials (English only) Video Tutorials: Maintenance Installation Replacing Supplies Troubleshooting Recommended Media List Online Support Assistant Technical Support Contacts Material Safety Data Sheets for identifying materials and providing information on safely handling and storing hazardous materials.
Page 209: Printer Specifications
Printer Specifications This chapter includes: • Physical Specifications on page 210 • Environmental Specifications • Electrical Specifications on page 211 • Performance Specifications • Controller Specifications on page 213 on page 210 on page 212 Phaser 6121MFP Multifunction Printer User Guide...
Page 210: Physical Specifications
Duplex Unit base Environmental Specifications Environment Storage (applies only to CRUs) Operating Transportation Phaser 6121MFP Multifunction Printer User Guide Specifications Phaser 6121MFP/S: Width: 405 mm (15.9 in) Height: 427 mm (16.8 in) Depth: 375 mm (14.8 in) Weight: 19.2 Kg (42.3 lb.) Phaser 6121MFP/N and /D: Width: 405 mm (15.9 in)
Page 211: Electrical Specifications
110 – 127 VAC, 50 – 60 Hz • 220 – 240 VAC, 50 – 60 Hz Power Consumption These specifications are for the printer configuration with the duplex unit (Phaser 6121MFP/D) and the optional 500-sheet feeder. • qualified product NERGY •...
Page 212: Performance Specifications
Scan speed (Phaser 6121MFP/N or /D printer configurations only.) Scan resolution Fax Modem speed (Phaser 6121MFP/N or /D printer configurations only.) Fax TX speed (Phaser 6121MFP/N or /D printer configurations only.) Phaser 6121MFP Multifunction Printer User Guide Specification Color: 5 ppm (2-sided printing: 5 ppm) Monochrome: 20 ppm (2-sided printing: 13.2 ppm from...
Page 213: Controller Specifications
Controller Specifications Phaser 6121MFP/S Controller Board Controller Controller structure Processor Memory Hard Disk Host I/F Phaser 6121MFP/N or /D Controller Board Item Controller structure Processor Memory Hard Disk Host I/F PSTN (Fax) Connector Function Main board RISC CPU (120 MHz)
Page 214 Printer Specifications Phaser 6121MFP Multifunction Printer User Guide...
Page 215: Regulatory Information
Regulatory Information This chapter includes: • Electromagnetic Interference • Copy Regulations on page 218 • Fax Regulations on page 221 • Material Safety Data Sheets on page 216 on page 225 Phaser 6121MFP Multifunction Printer User Guide...
Page 216: Electromagnetic Interference
Consult the dealer or an experienced radio/television technician for help. Any changes or modifications not expressly approved by Xerox could void the user's authority to operate the equipment. To ensure compliance with Part 15 of the FCC rules, use shielded interface cables.
Page 217 This product, if used properly in accordance with the user's instructions, is neither dangerous for the consumer nor for the environment. To ensure compliance with European Union regulations, use shielded interface cables. A signed copy of the Declaration of Conformity for this product can be obtained from Xerox. Phaser 6121MFP Multifunction Printer User Guide...
Page 218: Copy Regulations
Further information of these provisions may be obtained from the Copyright Office, Library of Congress, Washington, D.C. 20559. Ask for Circular R21. 5. Certificate of Citizenship or Naturalization. Foreign Naturalization Certificates may be photographed. 6. Passports. Foreign Passports may be photographed. Phaser 6121MFP Multifunction Printer User Guide...
Page 219 • Drivers’ Licenses • Automobile Certificates of Title The above list is not all inclusive, and no liability is assumed for its completeness or accuracy. In case of doubt, consult your attorney. Regulatory Information Phaser 6121MFP Multifunction Printer User Guide...
Page 220: Canada
Copyright material or trademarks without the consent of the owner • Postage stamps and other negotiable instruments This list is not inclusive and no liability is assumed for either its completeness or accuracy. In case of doubt, contact your legal counsel. Phaser 6121MFP Multifunction Printer User Guide...
Page 221: Fax Regulations
To order the correct service from the local telephone company, please provide the Facility Interface Code (FIC) and Service Order Code (SOC) listed below: Facility Interface Code (FIC) = 02LS2 Service Order Code (SOC) = 9.0Y Regulatory Information Enabling the Printer for Faxing Phaser 6121MFP Multifunction Printer User Guide...
Page 222: Canada
Company may request that you disconnect the equipment until the problem is resolved. Repairs to the machine should be made only by a Xerox Service Representative or an authorized Xerox Service provider. This applies at any time during or after the service warranty period. If unauthorized repair is performed, the remainder of the warranty period is null and void.
Page 223: European Union
DTMF signaling. DTMF signaling provides reliable and faster call setup. Modification of this product, connection to external control software or to external control apparatus not authorized by Xerox, will invalidate its certification. South Africa...
Page 224: New Zealand Telecom Warning Notice
5 seconds between the end of one call attempt and the beginning of another. 10. For correct operation, the total Ringer Equivalence Number (REN) of all devices connected to a single line at any time should not exceed 5. Phaser 6121MFP Multifunction Printer User Guide...
Page 225: Material Safety Data Sheets
Regulatory Information Material Safety Data Sheets For Material Safety Data information regarding your Phaser 6121MFP, go to: North America: www.xerox.com/msds European Union: www.xerox.com/environment_europe For the Customer Support Center phone numbers, go to www.xerox.com/office/worldcontacts Phaser 6121MFP Multifunction Printer User Guide...
Page 226 Regulatory Information Phaser 6121MFP Multifunction Printer User Guide...
Page 227: Recycling And Disposal
227 All Countries If you are managing the disposal of your Xerox product, please note that the product may contain lead, perchlorate, and other materials whose disposal may be regulated due to environmental considerations. The presence of these materials is fully consistent with global regulations applicable at the time that the product was placed on the market.
Page 228: Phaser 6121Mfp Multifunction Printer User Guide
In accordance with European legislation, end of life electrical and electronic equipment subject to disposal must be managed within agreed procedures. Prior to disposal, please contact your local reseller or Xerox representative for end of life datebook information. Phaser 6121MFP Multifunction Printer...
Page 229 These symbols are only valid in the European Union If you wish to discard these items, please contact your local authorities or dealer and ask for the correct method of disposal. Recycling and Disposal Phaser 6121MFP Multifunction Printer User Guide...
Page 230 This wheeled bin symbol may be used in combination with a chemical symbol. This establishes compliance with the requirements set out by the Directive. Removal Batteries should only be replaced by a MANUFACTURER approved service facility. Phaser 6121MFP Multifunction Printer User Guide...
Page 231 76 collating copies during, 81 in black and white, 79 in color, 79 loading documents for, 76 multi-page documents into sets, 81 multiple pages on one sheet, 84 selecting original document type for, 78 Phaser 6121MFP Multifunction Printer User Guide...
Page 232 93 selecting from the printer’s address book, 94 envelope printable area, 58 envelope printing, 68 envelope printing guidelines, 68 Phaser 6121MFP Multifunction Printer User Guide environmental specifications, 210 error messages, 179 extension cord, 10 Fax COMM Setup Menu, 154...
Page 233 Memory Receive (fax) canceling, 128 selecting, 125 Menu Map, 140 menus Copy, 146 Fax, 152 Fax COMM Setup, 154 Fax Default Setup, 154 Fax Device Setup, 154 navigating in printer control panel, 141 Phaser 6121MFP Multifunction Printer Index User Guide...
Page 234 73 setting for trays, 62 paper storage guidelines, 55 paper trays loading paper in, 59, 61 Phaser 6121MFP Multifunction Printer User Guide selecting settings for, 62 paper types, 52 selecting for paper trays, 62 paper usage guidelines, 53...
Page 235 Power Saver mode, 26 setting the control panel timeout, 26 setting the default printer mode, 27 printer setup checklist, 31 Phaser 6121MFP/N and /D, 32 Phaser 6121MFP/S, 31 printer sleep mode setting, 26 printer software downloading from Web, 38...
Page 236 144 special copy modes, 86, 87, 88 specialty media printing labels, 69 printing on card stock, 71 printing on custom size paper, 73 Phaser 6121MFP Multifunction Printer User Guide printing on envelopes, 68 specifications, 209 Speed Dial list printing, 137...
Page 237 Index zoom ratio. See scale Phaser 6121MFP Multifunction Printer User Guide...
Page 238 Index Phaser 6121MFP Multifunction Printer User Guide...

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Xerox Phaser 6121MFP User Manual

Safety

Features

Installation and Setup

Scan and Fax Setup

Printing

Copying

Scanning

8 Faxing

Control Panel Menus

Maintenance

Troubleshooting

Printer Specifications

Regulatory Information

Recycling and Disposal

Quick Links

User Guide

Troubleshooting

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Summary of Contents for Xerox Phaser 6121MFP