2-Sided Printing Problems - Xerox Phaser 6121MFP User Manual

Symptom
Some areas of the scanned
image are missing.
The paper is wrinkled.
Data was sent to the printer but
it does not print.
It takes a very long time to
transfer scan data to the USB
flash drive.
You cannot enter Scan mode or
Fax mode.

2-Sided Printing Problems

If you have problems when copying or printing on two sides of a sheet, then the media you are using or
the settings you are using are probably not correct.
• Make sure that you are using approved media. Only plain paper in either Letter or A4 size can be
used in the duplex unit.
• Do not do 2-sided printing on envelopes, labels, postcards, thin or think card stock, letterhead, or on
plain paper with a size other than Letter or A4.
• Make sure you have not mixed media types in the tray.
• In the printer driver Layout tab, under Print on Both Sides, choose Short Edge Binding (flipped as
on a clipboard) or Long Edge Binding (flipped as in a loose-leaf notebook).
• For 2-up on 2-sided pages, choose Collate only in the printer driver's Basic tab. Do not set collation
in the application.
• Make sure the duplex speed setting is appropriate to your situation. See
Speed on page 187.
Changing the Duplexing Speed
If you are having problems with image transfer during 2-sided printing or copying, you can change the
duplexing speed.
To change the duplexing speed:
1. On the printer control panel, press the Back/Menu button to enter the System Menu, then press
the Down Arrow button to go to General Setup. Press the OK button.
Cause
Acrobat 8 (Macintosh version) is
used for scanning the image.
The paper is moist from humidity or
spilled water.
The media feed roller or fuser unit is
defective.
You are using unsupported media
(wrong size, thickness, type, etc.).
An error message is displayed in the
control panel menu.
The response time may be slow
depending on the USB memory
device that is used.
An error has occurred in Copy mode.
Solution
With the Acrobat Scan setting, turn
off the OCR and Filtering functions.
Remove the moist paper and
replace it with new, dry paper.
Inspect them for damage. If
necessary, contact Technical
Support.
Use Xerox-approved media only.
See Supported Paper and Media
page 52.
Handle according to the message
displayed.
Wait until the transfer is finished.
Correct the cause of the error and
then select a different mode.
Changing the Duplexing
Phaser 6121MFP Multifunction Printer
Troubleshooting
on
187
User Guide