Problems Sending Faxes - Xerox Phaser 6121MFP User Manual

Troubleshooting

Problems Sending Faxes

Symptom
The document is scanned at an
angle.
The fax received by the
recipient is blurry.
The fax received by the
recipient is blank.
204 Phaser 6121MFP Multifunction Printer
User Guide
Cause
The document guides are not
adjusted to the width of the
document.
The document is incorrectly
positioned.
The document glass is dirty.
The text in the document is printed
too faint.
There may be a problem with the
telephone connection.
There may be a problem with the
recipient's fax machine.
The fax Lighten/Darken setting is
too light.
The document was sent with the
front side facing down (when the
auto document feeder is used).
Solution
Slide the document guides to fit the
width of the document.
Position the document correctly.
See Sending a Fax from the
Document Glass on page 117.
Clean the document glass. See
Cleaning the Document Glass and
Document Cover on page 161.
Adjust the resolution or the density.
See Setting the Fax Resolution
page 123, and Making the Image
Lighter or Darker on page 123.
Check the telephone line and then
try sending the fax again.
Make a copy to verify that this
printer is operating correctly and
then, if the copy printed correctly,
have the recipient check the
condition of their fax machine.
Darken the fax. See Making the
Image Lighter or Darker on
page 123.
Load the document faceup in the
auto document feeder.
on