Fax Problems; Problems Sending Faxes - Xerox VersaLink C405dn User Manual

Troubleshooting

Fax Problems

Note: If the printer cannot send and receive faxes, make sure that you are connected to an
approved analog telephone line. The fax cannot send or receive when connected to a digital
phone line.
If you cannot send or receive faxes correctly, refer to the following tables.
P P r r o o b b l l e e m m s s S S e e n n d d i i n n g g F F a a x x e e s s
Symptoms
The document is not scanned
using the document feeder.
The document is scanned at an
angle.
The fax received by the recipient is
blurry.
The fax received by the recipient is
blank.
Fax was not transmitted.
224 Xerox ® VersaLink
User Guide
Causes
The document is too thick, too
thin, or too small.
The document feeder guides are
not adjusted to the width of the
document.
The document is positioned
incorrectly.
The document glass is dirty.
The text in the document is too
light.
There is a problem with the
telephone connection.
There is a problem with the fax
machine of the caller.
The document was loaded
incorrectly.
The fax number is wrong.
The telephone line is connected
incorrectly.
There is a problem with the fax
machine of the recipient.
® C405 Color Multifunction Printer
Solutions
Use the document glass to send
the fax.
Adjust the document feeder
guides to fit the width of the
document.
Position the document correctly.
Clean the document glass.
Adjust the resolution.
Verify that the telephone line is
working, then send the fax again.
Make a copy to verify that your
printer is operating correctly. If the
copy was printed correctly, have
the recipient verify the condition
of the receiving fax machine.
• Document feeder: Place the
original document face up.
• Document glass: Place the
original document face down.
Verify the fax number.
Verify the telephone connection. If
it is disconnected, connect it.
Contact the recipient.