Fuji Xerox DocuCentre SC2020 Service Manual page 17

1.2 Service Call Procedure
1.2.1 Initial Actions
1. Ask the operator(s) about the machine condition.
2. Record the billing meter readings.
3. Inspect any error copies, then check the machine.
4. Check the Service Log.
1.2.2 When UM is requested, perform the following:
1. Check the problem status by performing the Level 1 Troubleshooting in [Chapter 2 Troubleshoot-
ing].
2. Perform the applicable Level 2 Troubleshooting FIP in [Chapter 2 Troubleshooting].
3. If there are no applicable items, troubleshoot by referring to [Chapter 7 BSD].
4. Check the copy quality.
Make several sheets of copies using the Test Chart (499T 00247), then check the quality of the cop-
ies for problems.
5. Output the following [Error History Report] and check the [System Fail History] and [Paper Jam His-
tory] in order to understand the machine status.
(1) Set either A4 SEF or A4 LEF paper in the Tray.
(2) Enter the System Administrator Mode.
i. Push the <[Machine Status]> button and select [Report / List].
ii. Use the keypad to enter the Passcode [1111]*1 (4 '1' digits) and press the [OK] button.
NOTE: *1: Default Value
(3) Select [Error History] in System Administrator Mode and press [Print].
NOTE: When replacing parts that will incur cost to the customer, obtain the customer's agreement
before performing the replacement.
6. Repair all the secondary problems.
7. Perform TRIM Service.
1.2.3 When SM is requested, perform the following:
1. Check the copy quality.
Make several sheets of copies using the Test Chart (499T 00247), then check the quality of the cop-
ies for problems.
2. Output the [Error History Report] and check the [System Fail History] and [Paper Jam History] in
order to understand the machine status.
• For how to output the [Error History Report], refer to [1.2.2 When UM is requested, perform the
following:].
NOTE: When replacing parts that will incur cost to the customer, obtain the customer's agreement
before performing the replacement.
3. Perform TRIM Service.
Version 1.1
DC SC2020
1.2.4 Final Actions
1. Check overall operation/features.
2. Check the machine exterior and consumables.
3. Train the operator as required.
4. Complete the Service Log and Service Report.
5. Keep the copy samples with the Service Log.
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1.2 Service Call Procedure
Service Call Procedure