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Fuji Xerox DocuPrint P365 d User Manual

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DocuPrint P365 d
DocuPrint P368 d
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Summary of Contents for Fuji Xerox DocuPrint P365 d

  • Page 1 DocuPrint P365 d DocuPrint P368 d User Guide...
  • Page 2 5. An export of this product is strictly controlled in accordance with Laws concerning Foreign Exchange and Foreign Trade of Japan and/or the export control regulations of the United States. Xerox, Xerox and Design, Fuji Xerox and Design, as well as CentreWare are registered trademarks or trademarks of Xerox Corporation in Japan and/or other countries.

  • Page 3: Preface

    Preface Thank you for purchasing the DocuPrint P365 d/DocuPrint P368 d. This guide is intended for users who use the printer for the first time, and provides all the necessary operating information about the print function. Please read this guide to achieve the best performance from this printer.
  • Page 4 Preface...

  • Page 5: Table Of Contents

    Contents Preface......................................3 Types of Manuals..................................9 Using This Guide..................................10 Organization ................................11 Conventions ................................12 About License ...................................13 Product Features ..................................14 Specifications ....................15 Basic Operation....................19 Main Components........................20 Front View ...............................20 Rear View..............................21 Operator Panel............................22 Securing the Printer ..........................23 Installing Optional Accessories .....................24 Installing the Optional 512MB Memory..................24 Installing the Optional 550 Sheet Feeder ..................27 Installing the Optional Wireless Printer Adapter..............31...
  • Page 6 Verifying the IP Settings ........................50 Printing and Checking the Printer Settings Page..............51 ®.............52 Installing Print Driver on Computers Running Windows Identifying Print Driver Pre-install Status (For Network Connection Setup)....52 Inserting the CD-ROM ........................53 USB Connection Setup ........................53 Network Connection Setup ......................55 Setting Up for Shared Printing......................57 Point and Print............................59 Peer-to-Peer ............................60...
  • Page 7 Understanding the Printer Menus ..................106 Report / List............................106 Meter Readings ..........................107 Admin Menu............................107 Tray Settings............................130 Panel Lock Function ........................ 136 Enabling the Panel Lock........................136 Disabling the Panel Lock......................... 136 Setting the Power Saver Time Option................137 Resetting to Factory Defaults.....................
  • Page 8 Removing the Optional 512MB Memory................. 205 Removing the Optional 550 Sheet Feeder ................207 Removing the Optional Wireless Printer Adapter..............209 Removing the Optional Font ROM ..................... 211 Contacting Fuji Xerox ........................... 213 Technical Support........................214 Online Services.......................... 215 Contents...

  • Page 9: Types Of Manuals

    Types of Manuals Manuals included with the printer The following manuals are provided with the DocuPrint P365 d/DocuPrint P368 d. Safety Guide Describes the information you need to know before using the printer and to operate the printer safely. Setup Guide Provides step-by-step instructions on how to set up your printer.

  • Page 10: Using This Guide

    Using This Guide This section includes: • "Organization" on page 11 • "Conventions" on page 12 Using This Guide...

  • Page 11: Organization

    Describes the troubleshooting tips for printer problems such as paper jams. 8 Maintenance Describes how to clean the printer, how to replace consumables, and how to see the printer status. 9 Contacting Fuji Xerox Describes support information. Using This Guide...

  • Page 12: Conventions

     Conventions In this guide, personal computers and workstations are collectively called “computers”. The following terms are used throughout this guide: IMPORTANT: • Important information that must be read and followed. NOTE: • Additional information that merits emphasis. See also: •...

  • Page 13: About License

    About License RSA BSAFE ® This product includes RSA BSAFE Cryptographic software from EMC Corporation. This product includes software developed by Eric Young. (eay@mincom.oz.au) © Copyright 2003, Dr BrianGladman, Worcester, UK. All rights reserved. This product uses published AES software provided by Dr Brian Gladmanunder BSD licensing terms.

  • Page 14: Product Features

    Product Features This section describes the product features and indicates their links. Duplex Print Stored Print The 2-Sided Print feature is to print two or more pages on the The Stored Print feature allows you to temporarily store your front and back side of a single sheet of paper. This feature print data in the printer memory and output it later.

  • Page 15: Specifications

    IMPORTANT: • Measurements based on Fuji Xerox test pattern. Time from printer startup until output of the first page is complete. In the case of feeding paper from the standard 250 sheet tray and the bypass tray. Numerics depend on the output environment. 5.7 seconds for the optional 550 sheet feeder.
  • Page 16 Use only the recommended paper. Using paper other than that recommended for the printer can cause printing problems. Do not use special ink jet paper. For information about the kind of the recommended paper, contact your local Fuji Xerox representative.
  • Page 17 OS X 10.9 Mavericks OS X 10.8 Mountain Lion Mac OS X 10.7 Lion IMPORTANT: • For information about the latest supported OS, visit the Fuji Xerox web site. Connectivity Standard: Ethernet (1000BASE-T/100BASE-TX/10BASE-T), USB 2.0 Optional: IEEE802.11 b/g/n IMPORTANT: •...
  • Page 18 Items Description Machine Weight 11.3 kg IMPORTANT: • Consumables and accessories are not included. During Use: Temperature: 10 - 32 °C; Humidity: 10 - 85% (except malfunctions due to Usage Environment dew condensation) Non-Use: Temperature: -20 - 40 °C; Humidity: 5 - 85% (except malfunctions due to dew condensation) IMPORTANT: •...

  • Page 19: Basic Operation

    Basic Operation This chapter includes: • "Main Components" on page 20 • "Installing Optional Accessories" on page 24 • "Turning on the Printer" on page 36 • "Printing a Panel Settings Page" on page 37 • "Power Saver Mode" on page 38 Basic Operation...

  • Page 20: Main Components

    Main Components This section provides an overview of your DocuPrint P365 d/DocuPrint P368 d. This section includes: • "Front View" on page 20 • "Rear View" on page 21 • "Operator Panel" on page 22 • "Securing the Printer" on page 23 ...

  • Page 21: Rear View

     Rear View Control Board Power Connector Control Board Cover Chute Power Switch Duplexer Ethernet Port 10 Transfer Unit USB Port 11 Fusing Unit Wireless Adapter Socket 12 Rear Door *1: The optional wireless printer adapter is not supplied in some regions. Basic Operation...

  • Page 22: Operator Panel

     Operator Panel The operator panel has a liquid crystal display (LCD) and buttons. (Menu) button • Moves to the top menu. (Energy Saver) button • Lights up in the Power Saver mode. Press this button to enter or exit the Power Saver mode. LCD Panel •...

  • Page 23: Securing The Printer

     Securing the Printer To protect your printer from theft, you can use the Kensington lock. Attach the Kensington lock to the security slot on your printer. Security slot For details, see the operating instructions supplied with the Kensington lock. Basic Operation...

  • Page 24: Installing Optional Accessories

    Installing Optional Accessories You can make the printer more functional by installing the optional accessories such as the 512MB Memory, the 550 Sheet Feeder, the Wireless Network Kit b/g/n, and the Font Kit. This section describes how to install these printer's options. This section includes: •...
  • Page 25 Hold the edge of the memory module with the labeled side down and the connector toward the control board, and then insert it into the slot. Push the memory module firmly into the slot. NOTE: • Ensure that the memory module is firmly fixed in the slot and does not move easily. Align the guide on the control board cover with the slot around the control board, and slide it towards the front of the printer.
  • Page 26 ® Click Start  Devices and Printers. Windows Right-click the printer icon of the DocuPrint P365 d or DocuPrint P368 d and select Printer properties. Click the Configuration tab, and then select Bi-Directional Setup. Select Get Information from Printer and then select OK.

  • Page 27: Installing The Optional 550 Sheet Feeder

     Installing the Optional 550 Sheet Feeder IMPORTANT: • If you install the optional 550 sheet feeder after setting up the printer, be sure to turn off the printer, unplug the power cord, and disconnect all cables from the rear of the printer before installing the feeder. Turn off the printer.
  • Page 28 Grasp both sides of the bypass tray, and then pull the bypass tray from the printer. Pull the standard 250 sheet tray out of the printer about 200 mm. Hold the standard 250 sheet tray with both hands, and remove it from the printer. Lift the printer and align the five guide pins of the optional 550 sheet feeder with the holes at the bottom of the printer.
  • Page 29 Secure the optional 550 sheet feeder to the printer by tightening the two screws provided with the feeder with a coin or similar object. Insert the standard 250 sheet tray into the printer, and push until it stops. IMPORTANT: • Do not use excessive force on the tray.
  • Page 30 ® Click Start  Devices and Printers. Windows Right-click the printer icon of the DocuPrint P365 d or DocuPrint P368 d and select Printer properties. Click the Configuration tab, and then select Bi-Directional Setup. Select Get Information from Printer and then select OK.

  • Page 31: Installing The Optional Wireless Printer Adapter

     Installing the Optional Wireless Printer Adapter The wireless printer adapter is supplied with the Wireless Network Kit b/g/n. The wireless printer adapter allows you to use the printer with wireless network connection. The specifications of the wireless printer adapter are described below. NOTE: •...
  • Page 32 Installing the Optional Wireless Printer Adapter NOTE: • You can also install the wireless printer adapter by following the instructions described in Wireless Network Kit b/g/n Installation Guide provided with the wireless printer adapter. Turn off the printer. IMPORTANT: • Note that the data in the memory are cleared when the printer is turned off.

  • Page 33: Installing The Optional Font Rom

     Installing the Optional Font ROM The Font ROM is supplied with the Font Kit. NOTE: • Your printer supports TC/SC Font Kit, KR Font Kit, or JP Font Kit. Turn off the printer. IMPORTANT: • Note that the data in the memory are cleared when the printer is turned off. Turn the screw on the control board cover counterclockwise.
  • Page 34 Hold the edge of the font ROM and the connector toward the control board, and then insert it into the slot. Push the font ROM firmly into the slot. NOTE: • Ensure that the font ROM is firmly fixed in the slot and does not move easily. Align the guide on the control board cover with the slot around the control board, and slide it towards the front of the printer.
  • Page 35 Select Report / List, and then press the button. Select PCL Fonts, PDF Fonts, or PS Fonts, and then press the button. The Fonts List page is printed. Confirm the TC/SC fonts, KR fonts, or JP fonts listed in the Fonts List page. If the TC/SC fonts, KR fonts, or JP fonts has not increased, turn off the printer, and re-install the font ROM.

  • Page 36: Turning On The Printer

    Turning on the Printer IMPORTANT: • Do not use extension cords or power strips. • The printer should not be connected to an uninterrupted power supply (UPS) system. Connect the power cord to the power connector on the rear of your printer. Connect the other end of the power cord to the power source.

  • Page 37: Printing A Panel Settings Page

    Printing a Panel Settings Page The Panel Settings page shows current settings for the operator panel menus. Press the (Menu) button. Select Report / List, and then press the button. Select Panel Settings, and then press the button. The Panel Settings page is printed. Basic Operation...

  • Page 38: Power Saver Mode

    Power Saver Mode The printer has an energy saving feature that reduces power consumption during periods of inactivity. This feature operates in two modes: the Low Power mode and Sleep mode. As delivered, the printer switches to the Low Power mode one minute after the last print job is printed.

  • Page 39: Printer Management Software

    Printer Management Software This chapter includes: • "Print Drivers" on page 40 "CentreWare Internet Services" on page 41 • ® • "Document Monitor (Windows Only)" on page 42 ® • "SimpleMonitor (Windows Only)" on page 43 ® "Setup Disk Creation Tool (Windows •...

  • Page 40: Print Drivers

    Print Drivers To access all of your printer's features, install the print drivers from the Software/Product Manual disc or PostScript Driver Library CD. • The print drivers enable your computer and printer to communicate and provide access to your printer features. Printer Management Software...

  • Page 41: Centreware Internet Services

    CentreWare Internet Services This section provides information on CentreWare Internet Services, a hyper text transfer protocol (HTTP)-based web page service that is accessed through your web browser. These pages give you instant access to printer status, and printer configuration options. Anyone on your network can access the printer using their web browser software.

  • Page 42: Document Monitor (Windows ® Only)

    ® Document Monitor (Windows Only) This is a tool to display and confirm the printer status as well as the print job specified from the computer connected to the printer via network. You can use the Document Monitor to carry out the following operations: •...

  • Page 43: Simplemonitor (Windows ® Only)

    ® ® The following procedure uses Windows 7 and Windows 10 as examples.     Click Start All Programs Fuji Xerox SimpleMonitor for Asia-Pacific Activate SimpleMonitor (for ® Windows ®     Click Start All apps...

  • Page 44: Setup Disk Creation Tool (Windows ® Only)

    ® Setup Disk Creation Tool (Windows Only) The Setup Disk Creation Tool on the Software/Product Manual disc and the print drivers on the Software/Product Manual disc and PostScript Driver Library CD are used to create driver installation packages that contain custom driver settings. A driver installation package can contain a group of saved print driver settings and other data for things such as: •...

  • Page 45: Printer Connection And Software Installation

    Printer Connection and Software Installation This chapter includes: • "Connecting Your Printer" on page 46 • "Setting the IP Address" on page 48 ® • "Installing Print Driver on Computers Running Windows " on page 52 • "Installing Print Driver on Computers Running Mac OS X" on page 63 •...

  • Page 46: Connecting Your Printer

    Connecting Your Printer Your printer interconnection cables must meet the following requirements: Connection Type Connection Specifications USB 2.0 Ethernet 10 Base-T/100 Base-TX/1000 Base-T Wireless (optional) IEEE 802.11b/802.11g/802.11n 1 Ethernet port 2 USB port 3 Wireless adapter socket  Connecting Printer to Computer or Network Connect the printer via USB, Ethernet or wireless (optional).

  • Page 47: Wireless Network Connection

    USB Connection A local printer is directly connected to your computer using the USB cable. If your printer is connected to a network instead of your computer, skip this section and go to "Wired Network Connection" on page To connect the printer to a computer: Connect the smaller USB connector into the USB port on the rear of the printer, and the other end of the cable into a USB port of the computer.

  • Page 48: Setting The Ip Address

    Setting the IP Address This section includes: • "TCP/IP and IP Addresses" on page 48 • "Dynamic Methods of Setting the Printer’s IP Address" on page 48 • "Assigning an IP Address (for IPv4 Mode)" on page 49 • "Verifying the IP Settings" on page 50 •...

  • Page 49: Assigning An Ip Address (For Ipv4 Mode)

    Using CentreWare Internet Services To turn on/off either the DHCP or AutoIP protocol: Launch your web browser. Enter the IP address in the browser’s address field, and then press the Enter key. Select Properties. Select the Protocol Settings folder on the left navigation panel. Select TCP/IP.

  • Page 50: Verifying The Ip Settings

    Select Subnet Mask, and then press the button. The cursor is located at the first octet of the subnet mask. Specify the value of the subnet mask using the button. Press the button. The cursor moves to the next octet. Repeat steps to set the subnet mask, and then press the button.

  • Page 51: Printing And Checking The Printer Settings Page

     Printing and Checking the Printer Settings Page Print the Printer Settings page and check your printer's IP address by using the operator panel. On the operator panel, press the (Menu) button. Select Report / List, and then press the button.

  • Page 52: Installing Print Driver On Computers Running Windows

    "Assigning an IP Address (for IPv4 Mode)" on page Changing the Firewall Settings Before Installing Your Printer ® If the Fuji Xerox software is blocked for use by the built-in Windows firewall on your computer, change the firewall settings. ®...

  • Page 53: Inserting The Cd-Rom

    Click Browse. Click D:\setup.exe (where D is the drive letter of your CD) in the File name text box, and then click Open. Click Add. Click OK.  Inserting the CD-ROM • For Installing PCL 6 Driver Insert the Software/Product Manual disc into your computer to start Easy Install Navi. NOTE: •...
  • Page 54 • For Installing XML Paper Specification (XPS) Print Driver NOTE: • ® XML Paper Specification (XPS) driver is supported on Windows Vista or later. • ® ® ® If you are using Windows Vista or Windows Server 2008, you need to install Service Pack 2 or later, and then the Windows ®...

  • Page 55: Network Connection Setup

    ® Windows  Right-click Start Control Panel.   Click Hardware and Sound Devices and Printers Add a Printer. Click The printer that I want isn’t listed. Select Add a local printer or network printer with manual settings, and then click Next. Select the port connected to your printer, and then click Next.
  • Page 56 • For Installing XML Paper Specification (XPS) Print Driver NOTE: • ® XML Paper Specification (XPS) driver is supported on Windows Vista or later. • ® ® ® If you are using Windows Vista or Windows Server 2008, you need to install Service Pack 2 or later, and then the Windows ®...

  • Page 57: Setting Up For Shared Printing

    ® Windows  Right-click Start Control Panel.   Click Hardware and Sound Devices and Printers Add a printer. Select printer or click The printer that I want isn't listed. When you select your printer, go to step 6. When you click The printer that I want isn't listed, go to step 4. Select Add a printer using a TCP/IP address or host name, and then click Next.
  • Page 58 Right-click the printer icon and select Printer properties. On the Sharing tab, select the Share this printer check box, and then enter a name in Share name text box. Click Additional Drivers and select the operating systems of all network clients that print to the printer. Click OK.

  • Page 59: Point And Print

     Point and Print ® ® Point and Print is a Microsoft Windows technology that allows you to connect to a remote printer. This feature automatically downloads and installs the print driver. ® ® The following procedure uses Windows 7 and Windows 10 as examples.

  • Page 60: Peer-To-Peer

    ® • For Windows Right-click Start  File Explorer. Click Network. Locate the host name of the server computer, and then double-click the host name. Right-click the shared printer name, and then click Connect. Click Install driver. Wait for the driver information to be copied from the server computer to the client computer, and for a new printer object to be added to the Devices and Printers folder.
  • Page 61 Enter the path of the printer in the text box, and then click Next. For example:\\<server host name>\<shared printer name> The server host name is the name of the server computer that identifies it to the network. The shared printer name is the name assigned during the server installation process.
  • Page 62 Confirm the printer name, and then click Next. Specify the following settings if you want, and then click Finish. • Click Set as the default printer to set this printer as the default printer. • Click Print a test page to print a test page for verifying installation. When a test page prints successfully, installation is complete.

  • Page 63: Installing Print Driver On Computers Running

    Installing Print Driver on Computers Running Mac OS X For information on how to install the print driver, refer to the PostScript User Guide. Printer Connection and Software Installation...

  • Page 64: Installing Print Driver On Computers Running Linux (Cups)

    Installing Print Driver on Computers Running Linux (CUPS) Visit http://www.fujixeroxprinters.com/ to download and install print drivers for Linux computers. Printer Connection and Software Installation...

  • Page 65: Configuring Wireless Settings (Windows ® & Mac Os X)

    ® Configuring Wireless Settings (Windows & Mac OS X) This section includes: • "Determining the Wireless Network Settings" on page 65 • "Configuring the Optional Wireless Printer Adapter" on page 66 • "Reconfiguring the Wireless Settings" on page 70 Determining the Wireless Network Settings You need to know the settings for the wireless network to set up the wireless printer.
  • Page 66 Configuring the Optional Wireless Printer Adapter This section describes how to configure a wireless printer adapter through Easy Install Navi, operator panel and CentreWare Internet Services. You can select a method to configure a wireless printer adapter from the following: Wizard Setup through USB cable (recommended) ®...
  • Page 67 Select Wizard, and then click Next. Click Connect the wireless printer adapter. The instruction video starts. Follow the on-screen instructions to configure wireless settings. • Using Non-Wizard Setup to Configure a Wireless Printer Adapter For Mac OS X, you can configure a wireless settings only through non-wizard setup. NOTE: •...
  • Page 68 Select Network Setup, and then press the button. Select WPS Setup, and then press the button. Select PIN Code, and then press the button. Write down the displayed 8-digit PIN code or select Print PIN Code, and then press the button.
  • Page 69 Select the network mode from Infrastructure or Ad-hoc depending on your environment, and then press the button. When you select Infrastructure, proceed to step 8. When you select Ad-hoc, proceed to step 9. Select the encryption method from Mixed mode PSK, WPA-PSK-TKIP, WPA2-PSK-AES, or WEP, and then press button.
  • Page 70 Select the encryption method from WEP 128-bit HEX (26 Bytes), WEP 128-bit ASCII (13 Bytes), WEP 64-bit HEX (10 Bytes), WEP 64-bit ASCII (5 Bytes), WPA-PSK AES/WPA2-PSK AES, WPA-PSK TKIP, and Mixed Mode PSK in the Encryption drop-down menu, and then set each item for the encryption method selected. IMPORTANT: •...

  • Page 71: Printing Basics

    Printing Basics This chapter includes: • "About Print Media" on page 72 • "Supported Print Media" on page 74 • "Loading Print Media" on page 78 • "Setting Paper Sizes and Types" on page 88 • "Printing" on page 89 •...

  • Page 72: About Print Media

    When using paper other than that recommended, contact the Fuji Xerox local representative office or an authorized dealer.  Print Media Usage Guidelines The printer tray accommodates various sizes and types of paper and other specialty media.

  • Page 73: Print Media That Can Damage Your Printer

     Print Media That Can Damage Your Printer The following paper types are not recommended for use with the printer: • Chemically treated paper used to make copies without carbon paper, also known as carbonless paper, carbonless copy paper (CCP), or no carbon required (NCR) paper. •...

  • Page 74: Supported Print Media

    IMPORTANT: • The toner may come off the print media, if it gets wet by water, rain, steam and so on. For details, contact the Fuji Xerox local representative office or an authorized dealer.  Usable Print Media...

  • Page 75: Standard 250 Sheet Tray

    Standard 250 Sheet Tray  Paper Size A4 SEF (210 297 mm)  B5 SEF (182 257 mm)  A5 SEF (148 210 mm)  Letter SEF (8.5 11 inches)  Executive SEF (7.25 10.5 inches)  Folio SEF (8.5 13 inches) ...
  • Page 76 Optional 550 Sheet Feeder  Paper Size A4 SEF (210 297 mm)  B5 SEF (182 257 mm)  A5 SEF (148 210 mm)  Letter SEF (8.5 11 inches)  Executive SEF (7.25 10.5 inches)  Folio SEF (8.5 13 inches) ...

  • Page 77: Recommended Print Media

     Recommended Print Media Proper print media selection helps to prevent paper jams and ensures trouble-free printing. Fuji Xerox recommends the standard print media shown in the following table. For more information, contact your local Fuji Xerox representative. Paper Name...

  • Page 78: Loading Print Media

    Loading Print Media Loading print media properly helps prevent jams and ensures trouble-free printing. Before loading any print media, identify the recommended print side of the print media. This information is usually indicated on the print media package.  Capacity The standard 250 sheet tray and the optional 550 sheet feeder can hold: •...
  • Page 79 Hold the tray with both hands, and remove it from the printer. Adjust the paper guides. NOTE: • When loading Legal size or user-specified print media, slide the extendable part of the tray while pinching the lever. Before loading the print media, flex the sheets and fan them. Straighten the edges of the stack on a level surface. Load the print media into the tray with the recommended print side facing up.

  • Page 80: Loading Print Media In The Bypass Tray

    After confirming that the guides are securely adjusted, insert the tray into the printer. IMPORTANT: • Do not use excessive force on the tray. Doing so could damage the tray or inside of the printer. NOTE: • If the front side of the tray is extended, the tray protrudes when it is inserted into the printer. On the operator panel, select the appropriate paper size, and then press the button.
  • Page 81 Slide the width guides to the edge of the tray. The width guides should be fully extended. Insert all media face up and top edge first into the bypass tray. NOTE: • Do not force the print media into the bypass tray. Slide both width guides until they rest lightly against the edge of the print media stack.
  • Page 82 Grasp both sides of the bypass tray, and then pull the bypass tray from the printer. Slide the width guides to the edge of the tray. The width guides should be fully extended. Pull up the length guide and slide it toward the bypass tray cover until it stops. Load the print media into the bypass tray with the recommended print side facing up so that the top edge of the print media enters the printer first.
  • Page 83 Insert the bypass tray into the printer. On the operator panel, select the appropriate paper size, and then press the button. NOTE: • If you use the driver setting, select Use Driver Settings. Select the appropriate paper type, and then press the button.
  • Page 84 Slide the envelope switches on both sides of the fusing unit to the position. IMPORTANT: • The fusing unit is hot. Do not touch it, doing so may cause burns. Press down the levers on both sides of the fusing unit. Close the rear door.
  • Page 85 Lift the levers on both sides of the fusing unit. Slide the envelope switches on the both sides of the fusing unit to the position. IMPORTANT: • The fusing unit is hot. Do not touch it, doing so may cause burns. Press down the levers on both sides of the fusing unit.
  • Page 86 Loading Envelope in the Bypass Tray Use the following guidelines to load each size of envelopes in the bypass tray: IMPORTANT: • Never use envelopes with windows, coated linings, or self-stick adhesives. These lead to paper jams and can cause damage to the printer.

  • Page 87: Using The Bypass Tray

    Loading Letterhead in the Bypass Tray When you use the bypass tray, letterhead and hole punched paper must be inserted top edge first with the print side facing Using the Bypass Tray • Load only one size and type of print media during a single print job. •...

  • Page 88: Setting Paper Sizes And Types

    Setting Paper Sizes and Types When loading print media in the tray, set the paper size and type on the operator panel before printing. See also: • "Understanding the Printer Menus" on page 106 This section includes: • "Setting Paper Sizes" on page 88 •...

  • Page 89: Printing

    Printing This section covers how to print certain information from your printer and how to cancel a job. This section includes: • "Sending a Job to Print" on page 89 • "Canceling a Print Job" on page 89 • "Using the Stored Print Feature" on page 90 •...

  • Page 90: Using The Stored Print Feature

    ® Canceling a Job From a Computer Running Windows • Canceling a Job From the Taskbar When you send a job to print, a small printer icon appears in the bottom right corner of the taskbar. Double-click the printer icon. A list of print jobs appears in the printer window.

  • Page 91: Secure Print

    Secure Print You can store print jobs secured with a passcode in the memory. Users with the passcode can print them from the operator panel. This feature can be used to print confidential documents. You can select whether to delete the stored job after printing.

  • Page 92: Duplex Printing

    Select Secure Print or Sample Print, and then press the button. Select your user ID, and then press the button. If you select Secure Print, go to step 4. If you select Sample Print, go to step 5. Enter the passcode you specified in the print driver, and then press the button.

  • Page 93: Selecting Printing Options

    From the drop-down menu of Paper, select Select By Tray and then select Automatically Select, Tray 1, Tray 2, or Bypass Tray. From 2-Sided Print, select 2-Sided Print or 2-Sided Print, Flip on Short Edge. 2-Sided Print Assumes binding along the long edge of the page (left edge for portrait orientation and top edge for landscape orientation).
  • Page 94 ® Selecting Printing Preferences (Windows Printer Preferences control all of your print jobs, unless you override them specifically for a job. For example, if you want to use duplex printing for most jobs, set this option in Printing Preferences. ® ®...

  • Page 95: Printing Options For Windows

    ® Printing Options for Windows Driver Tab Printing Options • Paper/Output tab Job Type • 2-Sided Print • Paper – Size – Type – Select By Tray – Advanced Paper Selection – Covers/Separators • Output • Saved Settings • Envelope/Paper Setup Wizard •...
  • Page 96 Selecting Options for an Individual Job (Mac OS X) To select print settings for a particular job, change the driver settings before sending the job to the printer. With the document open in your application, click File, and then click Print. Select your printer from Printer.

  • Page 97: Printing Custom Size Paper

    Item Printing Options • Watermark Watermark – Edit – Delete – • Print on Page 1 only • Defaults • Printer Features Feature Sets: General – Feed Orientation – Paper Type – Substitute Tray – Custom Paper Auto Orientation – Draft Mode –...

  • Page 98: Printing On Custom Size Paper

    ® • Using the Windows Print Driver ® On the Windows print driver, set the custom size in the Custom Paper Size dialog box. This section explains the procedure ® using Windows 7 and the PCL 6 driver as an example. An administrator’s password only allows users with administrator rights to change the settings.
  • Page 99 Specify Scale Options. If you select the custom paper size from Original Document Size in step 6, select No Scaling and go to step 9. If you select the standard paper size from Original Document Size in step 6, select Automatically Scale and go to step 8.

  • Page 100: Auditron

     Auditron Auditron contains an authentication function that can set limits on what processes can be used, as well as an account management that can be used to control usage based on authentication. The following illustration shows how the printer works with Auditron. Registered user B Registered user A Can print up to 9,000...

  • Page 101: Printing A Report Page

    10 as examples: Click Start  All Programs (for Windows ® Click Start  All apps (for Windows ® 10). Select Fuji Xerox. Select SimpleMonitor for Asia-Pacific. Select SimpleMonitor Help. See also: • ® "SimpleMonitor (Windows Only)" on page 43 ®...

  • Page 102: Printer Settings

     Printer Settings You can select menu items and corresponding values from the operator panel. When you first browse through the menus from the operator panel, you see some values marked with an asterisk (*). These values are the factory default and original system settings. NOTE: •...

  • Page 103: Printing With Web Services On Devices (Wsd)

    Printing With Web Services on Devices (WSD) ® ® This section provides information for network printing with WSD, the new Microsoft protocol for Windows Vista ® ® ® Windows Server 2008, Windows Server 2008 R2, and Windows NOTE: • WSD stands for Web Services on Devices. This section includes: •...
  • Page 104 In the list of available printers, select the one you want to use, and then click Next. NOTE: • In the list of available printers, the WSD printer is displayed in the form of http://IP address/ws/. • If no WSD printer is displayed in the list, enter the printer's IP address manually to create a WSD printer. To enter the printer's IP address manually, follow the instructions below.

  • Page 105: Using The Operator Panel Menus

    Using the Operator Panel Menus This chapter includes: • "Understanding the Printer Menus" on page 106 • "Panel Lock Function" on page 136 • "Setting the Power Saver Time Option" on page 137 • "Resetting to Factory Defaults" on page 138 Using the Operator Panel Menus...

  • Page 106: Understanding The Printer Menus

    Understanding the Printer Menus When your printer is connected to a network and available to a number of users, the access to the Admin Menu can be limited. This prevents other users from using the operator panel to inadvertently change a user default that has been set by the administrator.

  • Page 107: Meter Readings

    Print Meter Purpose: To print the reports for the total number of pages printed. Demo Page Purpose: To print a test page. Stored Documents NOTE: • Stored Documents feature is available only when the optional 512MB memory is installed on the printer and RAM Disk under System Settings is enabled.
  • Page 108 • Output Size Purpose: To specify the default paper size. Values: mm series A4 - 210x297* A5 - 148x210 B5 - 182x257 Letter - 8.5x11 Folio - 8.5x13 Legal - 8.5x14 Executive Monarch Env. DL Env- 110x220 C5 Env- 162x229 #10Env- 4.1x9.5 New Custom Size Portrait(Y)
  • Page 109 • Orientation Purpose: To specify how text and graphics are oriented on the page. Values: Portrait Prints text and graphics parallel to the short edge of the paper. Landscape Prints text and graphics parallel to the long edge of the paper. •...

  • Page 110: Symbol Set

    Courier Bd Helvetica Bd ZapfC MdIt Courier BdIt Helvetica BdOb ZapfDingbats • Symbol Set Purpose: To specify a symbol set for a specified font. Values: ROMAN-8 WIN L1 ISO-6 ISO L1 WIN L2 ISO-11 ISO L2 WIN L5 ISO-15 ISO L5 DESKTOP ISO-17 ISO L6...

  • Page 111: Hex Dump

    • Quantity Purpose: To set the default print quantity, within the range of 1 to 999. The default is 1. (Set the number of copies required for a specific job from the print driver. Values selected from the print driver always override values selected from the operator panel.) •...

  • Page 112: Pdf Settings

    • A4 Wide Purpose: To expand the printable area width 8 inch. Values: Disables A4 Wide. Enables A4 Wide. PDF Settings Use the PDF Settings menu to change printer settings that only affect the PDF jobs. NOTE: • Values marked by an asterisk (*) are the factory default menu settings. •...

  • Page 113: Ps Error Report

    • Collated Purpose: To specify whether to sort the job. Values: Does not sort the job. Sorts the job. • Output Size Purpose: To specify the output paper size for PDF. Values: A4 - 210x297 Letter - 8.5x11 Auto The default paper size is displayed. •...

  • Page 114: Network Setup

    • PS Job Time-out Purpose: ® To specify the runtime of one PostScript job. The change becomes effective after the printer is turned off and then on again. Values: Off* Job time-out does not occur. ® 1min A PostScript error occurs if processing is not completed after the specified time.

  • Page 115: Wireless Setup

    • Wireless Setup NOTE: • Wireless Setup feature is available only when the printer is connected using the wireless network. Purpose: To configure the wireless network interface. The printer automatically searches and list available access points. Select one of the access points, and enter a pass phrase or WEP Key to complete the wireless setup. You can also specify and configure the wireless network manually.
  • Page 116 Manual Enter (SSID) Specify a name to identify the Setup wireless network. Up to 32 alphanumeric characters can be entered. Network Infrastructure Select to configure the wireless Mode setting through the access point such as a wireless router. Specify No Security to Encryption No Security Type...

  • Page 117: Wps Setup

    • WPS Setup NOTE: • WPS Setup feature is available only when the printer is connected using the wireless network. Purpose: To configure the wireless setting with the security method of WPS. Values: Push Btn. Ctrl Cancel Cancels the wireless setting with the security method of WPS-PBC. Start Starts the wireless setting with the security method of WPS-PBC.
  • Page 118 IPv4 Get IP Address DHCP / Autonet Sets the IP address automatically. A random value in the range of 169.254.1.0 to 169.254.254.255 that is not currently in use on the network is set as the IP address. The subnet mask is set as 255.255.0.0.
  • Page 119 Bonjour(mDNS) Disable Disables Bonjour® (mDNS). Enable Enables Bonjour (mDNS). Telnet Disable Disables Telnet. Enable Enables Telnet. HTTP-SSL/TLS Disable Disables HTTP-SSL/TLS. Enable Enables HTTP-SSL/TLS. HTTP-SSL/TLS is available only when a certificate is created using CentreWare Internet Services. For details about creating a certificate, see the Help on the CentreWare Internet Services.

  • Page 120: Usb Settings

    USB Settings Use the USB Settings menu to change printer settings affecting a USB port. NOTE: • Values marked by an asterisk (*) are the factory default menu settings. • Port Status NOTE: • Port Status feature is available only for the USB port on the rear of the printer. Purpose: To specify whether to enable the USB port.

  • Page 121: Auto Reset

    • Auto Reset Purpose: To automatically reset the settings to the default settings and return to the standby mode after you do not specify any settings for the specified time. Values: 45sec 1min 2min 3min 4min • Fault Time-out Purpose: To specify the amount of time the printer waits before canceling a job that stops abnormally.

  • Page 122: Audio Tones

    • Audio Tones Purpose: To configure settings for tones emitted by the printer during operation or when a warning message appears. Values: Control Panel Does not emit a tone when the operator panel input is correct. Emits a tone when the operator panel input is correct. Invalid Key Does not emit a tone when the operator panel input is incorrect.

  • Page 123: Auto Job History

    • Auto Job History Purpose: To automatically print a job history report after every 20 jobs. Values: automatically print a job history report Does not Automatically prints a job history report The job history report can also be printed using the Report / List menu. •...

  • Page 124: Banner Sheet

    • Banner Sheet NOTE: • Banner Sheet feature is available only when the optional 550 sheet feeder is installed on the printer. Purpose: To specify the position of banner sheet, and also specify the tray in which the banner sheet is loaded. Values: Insert Position Does not print the banner sheet.

  • Page 125: Auditron Mode

    • Auditron Mode Purpose: To specify whether to limit the functions that can be used per user by Auditron authentication. Values: Off* Does not limit functions by Auditron authentication. Limits functions by Auditron authentication. • No Acct User Prt Purpose: To specify whether to permit the printing of data without authentication information.

  • Page 126: Adjust Papertype

    • F/W Version Purpose: To confirm the current F/W version. • Adjust PaperType Purpose: To specify paper density settings. Values: Plain Lightweight Heavyweight • Adjust TransUnit Purpose: To specify the transfer unit voltage adjustment for each paper type. The default settings may not give the best output on all paper types. If you see mottles on the print output, try to increase the voltage.

  • Page 127: Clean Developer

    • AdjustFusingUnit Purpose: To adjust the fusing temperature setting for each paper type. The default settings may not give the best output on all paper types. When the printed paper has curled, try to lower the temperature. When the toner does not fuse on the paper properly, try to increase the temperature. NOTE: •...

  • Page 128: Clean Transunit

    • Clean TransUnit Purpose: To clean the transfer unit. • Toner Refresh Purpose: To clean the toner in a drum cartridge (and supply new toner from toner cartridge). NOTE: • Toner Refresh feature uses the toner, and shorten the life of the toner cartridge and the drum cartridge. •...

  • Page 129: Adjust Altitude

    Purpose: To use toner cartridge of another manufacturer. NOTE: • Using a non-Fuji Xerox toner cartridge may severely damage your printer. The warranty does not cover damages caused by using non-Fuji Xerox toner cartridge. Values: Toner Does not use toner cartridge of another manufacturer.

  • Page 130: Tray Settings

    • Panel Lock Purpose: To set a limited access to Admin Menu with a password, and to set or change the password. See also: • "Panel Lock Function" on page 136 Values: Disables password protection for Admin Menu. Panel Lock Set Disable Enables password protection for Admin Menu.

  • Page 131: Bypass Tray

    Bypass Tray Purpose: To specify the paper loaded in the bypass tray. Values: Paper Size Driver Size* mm series A4 - 210x297 A5 - 148x210 B5 - 182x257 Letter - 8.5x11 Folio - 8.5x13 Legal - 8.5x14 Executive Monarch Env. DL Env- 110x220 C5 Env- 162x229 #10Env- 4.1x9.5...
  • Page 132 Display Screen Does not display a popup menu that prompts to set Paper Type and Paper Size when paper is loaded in the bypass tray. Displays a popup menu that prompts to set Paper Type and Paper Size when paper is loaded in the bypass tray. NOTE: •...
  • Page 133 The default for Paper Size varies depending on region-specific factory default. NOTE: • For more information on supported paper sizes, see also "Usable Print Media" on page Using the Operator Panel Menus...
  • Page 134 Tray2 NOTE: • Tray2 is available only when the optional 550 sheet feeder is installed. Purpose: To specify the paper loaded in the optional 550 sheet feeder. Paper Size A4 - 210x297 mm series A5 - 148x210 B5 - 182x257 Letter - 8.5x11 Folio-8.5x13 Legal - 8.5x14...

  • Page 135: Tray Priority

    Tray Priority Purpose: To set the priority order of the paper trays for automatic tray selection. If paper trays loaded with the same paper size and type exists, the paper tray is selected according to this priority order. Values: 1st Priority Bypass Tray Sets the bypass tray as the first priority.

  • Page 136: Panel Lock Function

    Panel Lock Function This feature prevents unauthorized users from changing settings made by the administrator. However, you can select settings for individual print jobs using the print driver. This section includes: • "Enabling the Panel Lock" on page 136 • "Disabling the Panel Lock"...

  • Page 137: Setting The Power Saver Time Option

    Setting the Power Saver Time Option You can set the power saver time for the printer. The printer switches to the Power Saver mode after the specified time. NOTE: • If the Panel Lock Set is set to Enable, you need to enter the four digit password to enter the Admin Menu. Press the (Menu) button.

  • Page 138: Resetting To Factory Defaults

    Resetting to Factory Defaults After executing this function and rebooting the printer, all the menu parameters, except the parameters for the network, are reset to their default values. Press the (Menu) button. Select Admin Menu, and then press the button. Select Maintenance Mode, and then press the button.

  • Page 139: Troubleshooting

    Troubleshooting This chapter includes: • "Clearing Jams" on page 140 • "Basic Printer Problems" on page 158 • "Display Problems" on page 159 • "Printing Problems" on page 160 • "Print Quality Problems" on page 161 • "Noise" on page 175 •...

  • Page 140: Clearing Jams

    Clearing Jams This section includes: • "Avoiding Jams" on page 140 • "Identifying the Location of Paper Jams" on page 141 • "Clearing Paper Jams From the Bypass Tray" on page 142 • "Clearing Paper Jams From the Standard 250 Sheet Tray" on page 144 •...

  • Page 141: Identifying The Location Of Paper Jams

    Do not attempt to remove a paper deeply jammed inside the product, particularly a paper wrapped around the fusing unit or the heat roller. Otherwise, it may cause injuries or burns. Switch off the product immediately and contact your local Fuji Xerox representative.

  • Page 142: Clearing Paper Jams From The Bypass Tray

     Clearing Paper Jams From the Bypass Tray IMPORTANT: • Protect the drum of the drum cartridge against bright light. If the rear door remains open for more than 3 minutes, print quality may deteriorate. NOTE: • To resolve the error displayed on the LCD panel, you must clear all print media from the print media path. Remove the remaining documents from the bypass tray.
  • Page 143 Pull the rear door handle to open the rear door. Remove the jammed paper. Insert the standard 250 sheet tray into the printer, and push until it stops. IMPORTANT: • Do not use excessive force on the tray. Doing so could damage the tray or the inside of the printer. Insert the bypass tray into the printer, push until it stops, and close the cover.

  • Page 144: Clearing Paper Jams From The Standard 250 Sheet Tray

     Clearing Paper Jams From the Standard 250 Sheet Tray IMPORTANT: • Protect the drum of the drum cartridge against bright light. If the rear door remains open for more than 3 minutes, print quality may deteriorate. NOTE: • To resolve the error displayed on the LCD panel, you must clear all print media from the print media path. Open the bypass tray cover.
  • Page 145 Pull the rear door handle to open the rear door. Remove the jammed paper. Insert the standard 250 sheet tray into the printer, and push until it stops. IMPORTANT: • Do not use excessive force on the tray. Doing so could damage the tray or the inside of the printer. Insert the bypass tray into the printer, push until it stops, and close the cover.

  • Page 146: Clearing Paper Jams From The Fusing Unit

     Clearing Paper Jams From the Fusing Unit IMPORTANT: • Ensure nothing touches or scratches the surface (black-colored film) of the transfer unit. Scratches, dirt, or oil from your hands on the film of the transfer unit may reduce print quality. •...
  • Page 147 Pull the rear door handle to open the rear door. Lift the levers on both sides of the fusing unit. IMPORTANT: • The fusing unit is hot. Do not touch it, doing so may cause burns. If the document is jammed under the fusing unit, remove the jammed document from under the fusing unit. If the document is jammed above the fusing unit: Hold and lower the right side of the tab to open the inner part.
  • Page 148 Replace the inner part. Insert the standard 250 sheet tray into the printer, and push until it stops. IMPORTANT: • Do not use excessive force on the tray. Doing so could damage the tray or the inside of the printer. Insert the bypass tray into the printer, push until it stops, and close the cover.

  • Page 149: Clearing Paper Jams From The Duplexer

     Clearing Paper Jams From the Duplexer IMPORTANT: • Ensure nothing touches or scratches the surface (black-colored film) of the transfer unit. Scratches, dirt, or oil from your hands on the film of the transfer unit may reduce print quality. •...

  • Page 150: Clearing Paper Jams From The Regi Roll

     Clearing Paper Jams From the Regi Roll IMPORTANT: • Ensure nothing touches or scratches the surface (black-colored film) of the transfer unit. Scratches, dirt, or oil from your hands on the film of the transfer unit may reduce print quality. •...
  • Page 151 Pull the rear door handle to open the rear door. Remove the jammed paper from the regi roll. Insert the standard 250 sheet tray into the printer, and push until it stops. IMPORTANT: • Do not use excessive force on the tray. Doing so could damage the tray or the inside of the printer. Insert the bypass tray into the printer, push until it stops, and close the cover.

  • Page 152: Clearing Paper Jams From The Optional 550 Sheet Feeder

     Clearing Paper Jams From the Optional 550 Sheet Feeder NOTE: • To resolve the error displayed on the LCD panel, you must clear all print media from the print media path. Pull the optional 550 sheet feeder from the printer about 200 mm. Hold the optional 550 sheet feeder with both hands, and remove it from the printer.

  • Page 153: Jam Problems

    Insert the optional 550 sheet feeder into the printer, and push until it stops. IMPORTANT: • Do not use excessive force on the feeder. Doing so could damage the feeder or the inside of the printer. Close the rear door, and press the button.
  • Page 154 Wipe the feed roller in the standard 250 sheet tray or the optional 550 sheet feeder with a cloth moistened with water. See also: • "Cleaning Inside the Printer" on page 184 If the problem persists, contact the Fuji Xerox local representative office or an authorized dealer. Troubleshooting...
  • Page 155 Wipe the feed roller in the bypass tray with a cloth moistened with water. See also: • "Cleaning Inside the Printer" on page 184 If the problem persists, contact the Fuji Xerox local representative office or an authorized dealer. Troubleshooting...
  • Page 156 "Replacing the Fusing Unit, Transfer Unit Retard Roll" on page 192 If the problem persists, contact the Fuji Xerox local representative office or an authorized dealer. Exit Jam (Exit Sensor Off JAM) Problem Action Exit jam (Exit Sensor Off JAM) Ensure that the fusing unit is installed correctly.
  • Page 157 Wipe the feed roller in the tray or feeder where the multifeed occurred with a cloth moistened with water. See also: • "Cleaning Inside the Printer" on page 184 If the problem persists, contact the Fuji Xerox local representative office or an authorized dealer. Bypass Tray Multi-feed Jam Problem Action Print media multiple feeds occur in Ensure that the media type you are using.

  • Page 158: Basic Printer Problems

    Basic Printer Problems Some printer problems can be easily resolved. If a problem occurs with your printer, check each of the following: • The power cord is connected to the printer, and to a properly grounded electrical outlet. • The printer is turned on. •...

  • Page 159: Display Problems

    Display Problems Problem Action Menu settings changed from the Settings in the software program, the print driver, or the printer utilities have precedence operator panel have no effect. over the settings made on the operator panel. Troubleshooting...

  • Page 160: Printing Problems

    Printing Problems NOTE: • If Panel Lock Set is set to Enable, you need to enter the four digit password to enter the Admin Menu menu. Problem Action Job did not print or incorrect Ensure that the top menu appears on the LCD panel before you send a job to print. Press characters printed.

  • Page 161: Print Quality Problems

    Print Quality Problems This section includes: • "The Output Is Too Light" on page 162 • "Toner Smears or Print Comes Off" on page 163 • "Random Spots/Blurred Images" on page 164 • "The Entire Output Is Blank" on page 165 •...

  • Page 162: The Output Is Too Light

    Replace the drum cartridge if you have a spare cartridge. See also: • "Replacing the Drum Cartridge" on page 189 • "Installing a Drum Cartridge" on page 191 If the problem persists, contact the Fuji Xerox local representative office or an authorized dealer. Troubleshooting...

  • Page 163: Toner Smears Or Print Comes Off

    Roll" on page 192. Replace the transfer unit and the retard roll. See also: • "Replacing the Fusing Unit, Transfer Unit Retard Roll" on page 192 If the problem persists, contact the Fuji Xerox local representative office or an authorized dealer. Troubleshooting...

  • Page 164: Random Spots/Blurred Images

    Replace the drum cartridge if you have a spare cartridge. See also: • "Replacing the Drum Cartridge" on page 189 • "Installing a Drum Cartridge" on page 191 If the problem persists, contact the Fuji Xerox local representative office or an authorized dealer. Troubleshooting...

  • Page 165: The Entire Output Is Blank

    Replace the drum cartridge if you have a spare cartridge. See also: • "Replacing the Drum Cartridge" on page 189 • "Installing a Drum Cartridge" on page 191 If the problem persists, contact the Fuji Xerox local representative office or an authorized dealer. Troubleshooting...

  • Page 166: Streaks Appear On The Output

    Replace the drum cartridge if you have a spare cartridge. See also: • "Replacing the Drum Cartridge" on page 189 • "Installing a Drum Cartridge" on page 191 If the problem persists, contact the Fuji Xerox local representative office or an authorized dealer. Troubleshooting...

  • Page 167: Vertical Blanks

    Drum Cartridge" on page 189 • "Installing a Drum Cartridge" on page 191 If the problem persists, contact the Fuji Xerox local representative office or an authorized dealer.  Mottle Problem Action The printed result has mottled Verify that the print media recommended for the printer is being used.

  • Page 168: Ghosting

    "Installing a Drum Cartridge" on page 191 If the problem persists, contact the Fuji Xerox local representative office or an authorized dealer. If the type of the ghosting is negative ghost: Verify that the print media recommended for the printer is being used.

  • Page 169: Fog

    Drum Cartridge" on page 189 • "Installing a Drum Cartridge" on page 191 If the problem persists, contact the Fuji Xerox local representative office or an authorized dealer.  Bead-Carry-Out (BCO) Problem Action Bead-Carry-Out (BCO) is Replace the drum cartridge if you have a spare cartridge.

  • Page 170: Jagged Characters

    Fusing Unit, Transfer Unit Retard Roll" on page 192 If the cause of the problem is not located, contact the Fuji Xerox local representative office or an authorized dealer. Replace the transfer unit and the retard roll. See also: •...

  • Page 171: Auger Mark

    Replace the drum cartridge if you have a spare cartridge. See also: • "Replacing the Drum Cartridge" on page 189 • "Installing a Drum Cartridge" on page 191 If the problem persists, contact the Fuji Xerox local representative office or an authorized dealer. Troubleshooting...

  • Page 172: Wrinkled/Stained Paper

    See also: • "To Cancel the Envelope Mode" on page 84 If the problem persists, contact the Fuji Xerox local representative office or an authorized dealer. Envelopes may get wrinkled depending on their paper type and condition. Check whether the wrinkle of the four edges of the envelope is within 30 mm.

  • Page 173: Damage On The Leading Edge Of Paper

    When using the standard 250 sheet tray or optional 550 sheet feeder, change the paper and then try again. If the problem persists, contact the Fuji Xerox local representative office or an authorized dealer. Change the paper with another one and then try again.

  • Page 174: Protrudent/Bumpy Paper

    Load the printed sheet with the side to be printed on facing down, and then print a blank sheet of paper. If the problem persists, contact the Fuji Xerox local representative office or an authorized dealer.  Images Are Skewed...

  • Page 175: Noise

    Cartridge" on page 189 If the problem persists, replace the toner cartridge. Replace the toner cartridge. See also: • "Replacing the Toner Cartridge" on page 187 If the problem persists, contact the Fuji Xerox local representative office or an authorized dealer. Troubleshooting...

  • Page 176: Problems With Installed Optional Accessories

    Problems With Installed Optional Accessories If an option does not operate correctly following installation or stops working: • Turn off the printer, wait for 10 seconds, and then turn on the printer. If this does not fix the problem, unplug the printer, and check the connection between the option and the printer.

  • Page 177: Other Problems

    Other Problems Problem Action Condensation has occurred inside This usually occurs within several hours after you heat the room in winter. This also occurs the printer. when the printer is operating in a location where relative humidity reaches 85% or more. Adjust the humidity or relocate the printer to an appropriate environment.

  • Page 178: Understanding Printer Messages

    Understanding Printer Messages The printer LCD panel displays messages describing the current state of the printer and indicates possible printer problems you must resolve. This section describes messages, their meanings, and how to clear the messages. When you contact customer support about an error, have the error codes and messages ready. IMPORTANT: •...
  • Page 179 116-317 Turn off the printer, and turn it on again. 116-320 Remove the unsupported optional memory module. Troubleshooting...

  • Page 180: Contacting Service

    Contacting Service When you call for printer service, be prepared to describe the problem you are experiencing or the error message on the LCD panel. You need to know the model type and service tag of your printer. See the label located on the rear of your printer. Troubleshooting...

  • Page 181: Getting Help

    • "Obtaining the Product Information" on page 181 Fuji Xerox provides several automatic diagnostic tools to help you produce and maintain print quality.  LCD Panel Messages The LCD panel provides you with information and troubleshooting help. When an error or warning condition occurs, the LCD panel displays a message informing you of the problem.

  • Page 182: Non-Genuine Mode

    Non-Genuine Mode When toner within a toner cartridge is empty, the Replace Toner Cartridge message appears. When you want to use the printer in Non-Genuine mode, program the mode and replace the toner cartridge. IMPORTANT: • If you use the printer in the Non-Genuine mode, the performance of the printer may not be at its optimum. And any problems that may arise from the use of the Non-Genuine mode are not covered by our quality guarantee.

  • Page 183: Maintenance

    Maintenance This chapter includes: • "Cleaning the Printer" on page 184 • "Replacing Consumables" on page 187 • "Ordering Supplies" on page 198 • "Storing Print Media" on page 199 • "Storing Consumables" on page 200 • "Managing the Printer" on page 201 •...

  • Page 184: Cleaning The Printer

    Cleaning the Printer This section describes how to clean the printer in order to maintain it in good condition and print clean printouts all the time. WARNING: • When cleaning this product, use the designated cleaning materials exclusive to it. Other cleaning materials may result in poor performance of the product.
  • Page 185 Pull the tray out of the printer about 200 mm. Hold the tray with both hands, and remove it from the printer. Wipe the feed roller inside the printer with a cloth moistened with water. Bypass Tray Feed Roller Standard 250 Sheet Tray Feed Roller Insert the standard 250 sheet tray into the printer, and push until it stops.
  • Page 186 Insert the bypass tray into the printer, push until it stops, and close the cover. Maintenance...

  • Page 187: Replacing Consumables

    Fuji Xerox toner cartridge is available only through Fuji Xerox. It is recommended that you use Fuji Xerox toner cartridge for your printer. Fuji Xerox does not provide warranty coverage for problems caused by using accessories, parts, or components not supplied by Fuji Xerox.

  • Page 188: Removing The Toner Cartridge

    *2:When a high capacity toner cartridge is set, the remaining page yield is approx. 2,500 pages. The remaining page yield differs depending on printing conditions, contents of the documents, and frequency of turning on/off the printer. For more information, see IMPORTANT of "Consumables"...

  • Page 189: Replacing The Drum Cartridge

    Shake the new toner cartridge five or six times to distribute the toner evenly. Make sure that the two tabs of the toner cartridge align with the grooves on the printer, and then insert it into the printer until it clicks. Grasp the toner cartridge lock lever, and then pull it down until it stops.

  • Page 190: Removing The Drum Cartridge

    Overview When a drum cartridge reaches its usable life-span, the following messages appear on the LCD panel. Message Remaining Page Yield Printer Status and Action K Drum Cartridge 10,000 pages The drum cartridge is near the end of its life. Prepare a new one.

  • Page 191: Installing A Drum Cartridge

    Grasp the handle on the top of the drum cartridge with the other hand, and then pull it out completely. Installing a Drum Cartridge Unpack a new drum cartridge. Insert the drum cartridge into the cartridge slot, and then push until it stops. NOTE: •...

  • Page 192: Replacing The Fusing Unit, Transfer Unit And Retard Roll

    215. It is recommended that you use Fuji Xerox fusing unit, transfer unit, and retard roll for your printer. Fuji Xerox does not provide warranty coverage for problems caused by using accessories, parts, or components not supplied by Fuji Xerox.

  • Page 193: Installing A Fusing Unit

    Pull the rear door handle on the rear of the printer to open the rear door. Raise the two gray levers on the both sides of the fusing unit to unlock. Grasp the grips on both sides of the fusing unit placing thumb on the knurling, and then pull out the unit. Installing a Fusing Unit Unpack a new fusing unit.

  • Page 194: Removing The Transfer Unit

    Remove the packing material from the fusing unit. Insert the fusing unit into the printer until it clicks. NOTE: • Hold both sides of the fusing unit with your hands. • Make sure that the fusing unit is firmly set in the slots and cannot be moved easily. Lower the two gray levers to lock the fusing unit.

  • Page 195: Removing The Retard Roll In The Standard 250 Sheet Tray

    Hold the transfer unit by its both ends. Push the both ends of the transfer unit inward, put it on the duplexer, and then rotate the transfer unit forward. Make sure that the arrow marks on the transfer unit and the printer face each other, and then press the two tabs on transfer unit inward to lock.

  • Page 196: Installing A Retard Roll In The Standard 250 Sheet Tray

    Slightly pressing down the lock lever on the standard 250 sheet tray to the right with one hand, raise the retard roll with the other hand. Slide the retard roll to the left to remove it from the standard 250 sheet tray. Installing a Retard Roll in the Standard 250 Sheet Tray Unpack a new retard roll.

  • Page 197: Resetting The Counter Of The Fusing Unit

    Load paper in the standard 250 sheet tray, and then insert the standard 250 sheet tray into the printer and push until it stops. IMPORTANT: • Do not use excessive force on the tray. Doing so could damage the tray or the inside of the printer. Resetting the Counter of the Fusing Unit After replacing the fusing unit, use the operator panel to reset the counter of the fusing unit.

  • Page 198: Ordering Supplies

     Consumables IMPORTANT: • Use of consumables/periodical replacement parts not recommended by Fuji Xerox can impair machine quality and performance. Use only consumables/periodical replacement parts recommended by Fuji Xerox. Product Name Product Code Printable number of pages...

  • Page 199: Storing Print Media

    Storing Print Media To avoid potential paper feeding problems and uneven print quality, there are several things you can do: • To achieve the best possible print quality, store print media in an environment where the temperature is approximately 70 °F/21 °C and the relative humidity is 40%. •...

  • Page 200: Storing Consumables

    Storing Consumables Store consumables in their original packaging until you need to use them. Do not store consumables in: • Temperatures greater than 104 °F/40 °C. • An environment with extreme changes in humidity or temperature. • Direct sunlight. • Dusty places.

  • Page 201: Managing The Printer

    Only) SimpleMonitor is a tool that is installed with your Fuji Xerox print driver. It automatically checks the printer status when you send a print job. SimpleMonitor can also check the status of the tray and remaining amount of consumables, such as the toner cartridge.

  • Page 202: Conserving Supplies

    Conserving Supplies You can change several settings in your print driver to conserve toner cartridge and paper. ® The following descriptions use the Windows PCL 6 driver as an example. Supply Setting Function Toner cartridge Toner Saver in the Image This check box allows the users to select a print mode that Options tab uses less toner.

  • Page 203: Checking Page Counts

    Checking Page Counts The total number of printed pages can be checked at the operator panel. Four meters are available: Meter 1, Meter 2, Meter 3, and Meter 4. The Meter Readings counts the number of pages printed properly. Single side print (including Pages Per Sheet (N-Up)) is counted as one job, and 2-sided print (including Pages Per Sheet (N-Up)) is counted as two.

  • Page 204: Moving The Printer

    Moving the Printer This section describes how to move the printer. IMPORTANT: • To prevent you from dropping the printer and getting backache or injuries, lift the printer by firmly gripping the recessed areas on both sides of the printer. Never lift the printer by gripping any other areas. NOTE: •...

  • Page 205: Removing Options

    Removing Options If the printer location needs to be changed or the printer and print media handling options need to be shipped to a new location, all print media handling options must be removed from the printer. For shipping, pack the printer and print media handling options securely to avoid damage.
  • Page 206 Push the clips on both sides of the slot outward to raise the 512MB memory. Hold the 512MB memory and pull it straight out. Align the guide on the control board cover with the slot around the control board, and slide it towards the front of the printer.

  • Page 207: Removing The Optional 550 Sheet Feeder

    Turn on the printer.  Removing the Optional 550 Sheet Feeder IMPORTANT: • When you remove the optional 550 sheet feeder (Tray2), be sure to turn off the printer, unplug the power cord, and disconnect all cables from the back of the printer before starting these tasks. Turn off the printer.
  • Page 208 Pull the standard 250 sheet tray out of the printer about 200 mm. Hold the standard 250 sheet tray with both hands, and remove it from the printer. Remove the two screws joining the printer and the optional 550 sheet feeder by unscrewing them with a coin or similar object.

  • Page 209: Removing The Optional Wireless Printer Adapter

    Insert the bypass tray into the printer, push until it stops, and close the cover. Reconnect all cables into the rear of the printer and turn on the printer.  Removing the Optional Wireless Printer Adapter IMPORTANT: • If you remove the optional wireless printer adapter, be sure to turn off the printer, unplug the power cord, and disconnect all cables from the rear of the printer before removing the adapter.
  • Page 210 Slide the control board cover towards the rear of the printer and remove the cover. Remove the wireless printer adapter from the printer by releasing the adapter's hook while pushing the wireless printer adapter towards the front of the printer. Align the guide on the control board cover with the slot around the control board, and slide it towards the front of the printer.

  • Page 211: Removing The Optional Font Rom

    Reconnect all cables into the rear of the printer and turn on the printer.  Removing the Optional Font ROM IMPORTANT: • When you remove the optional Font ROM, be sure to turn off the printer, unplug the power cord, and disconnect all cables from the rear of the printer before starting these tasks.
  • Page 212 Hold the font ROM and pull it straight out. Align the guide on the control board cover with the slot around the control board, and slide it towards the front of the printer. Turn the screw clockwise. Turn on the printer. Maintenance...

  • Page 213: Contacting Fuji Xerox

    Contacting Fuji Xerox This chapter includes: • "Technical Support" on page 214 • "Online Services" on page 215 Contacting Fuji Xerox...

  • Page 214: Technical Support

    If the Customer’s product contains features that enable Fuji Xerox or its authorized service representative to diagnose and repair problems with the product remotely, Fuji Xerox may request that the Customer allow such remote access to the product.

  • Page 215: Online Services

    You can find detail Product and Consumable warranty information on our website at http://www.fujixeroxprinters.com/ Fuji Xerox Online Support Assistant provides instructions and troubleshooting guides to resolve your printer problems. It is an easy-to-use, searchable online help. To find out more, please visit our online support at http://www.fujixeroxprinters.com/...
  • Page 216 Contacting Fuji Xerox...
  • Page 217 DocuPrint P365 d/DocuPrint P368 d User Guide ME7844E2-1 (Edition 1) August 2016 Fuji Xerox Co., Ltd. Copyright© 2016 by Fuji Xerox Co., Ltd.

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