Supervisory Feature - Panasonic KX-TDE100 Features Manual

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1.2.2.8

Supervisory Feature

Description
An extension preprogrammed as a supervisor (supervisor extension) can monitor and control each
member's status within the incoming call distribution group using a 6-line display PT.
Feature
Incoming Call Queue Monitor
Log-in/Log-out Monitor and
Remote Control
[Example]
<Incoming Call Queue Monitor Display>
JAN.31 08:13AM FRI
601:Sales Section
Waiting Calls Now
Max. Waiting Time
EXIT
LOG
<Log-in/Log-out Monitor/Remote Control Mode with DSS Button light>
JAN.31 08:13AM FRI
601:Sales Section
Waiting Calls Now
Max. Waiting Time
EXIT
The supervisor extension can monitor the status of an incoming call
distribution group with the display.
Monitor: The supervisor extension can monitor the log-in/log-out
status of the incoming call distribution group members through the
corresponding DSS button light.
Remote Control: The supervisor extension can change the status of
the members by pressing the corresponding DSS button.
--- Date and time
--- Floating extension number/name of incoming call distribution group
--- The number of queuing calls
:00006
--- The longest queuing time
:05'10
SPRVS
Since JAN.29 09:10AM
Total Calls
Overflow Calls
Lost Calls
Average Waiting
EXIT
:00006
With
:05'10
Log-in/Log-out Monitor
DSS buttons of the incoming call
distribution group members show
their status.
Light pattern
Status
Green on
Log-in (Ready)
Slow Green Flashing
Log-in (Not Ready)
Red on
Log-out
Off
Extension in another
incoming call distribution
group
Description
--- Monitoring starting date and time
--- Total number of incoming calls
:00996
--- Total number of overflowed calls
:00131
--- The number of lost calls
:00039
--- Average queuing time
:02'12
CLEAR
Log-in/Log-out Remote Control
Pressing the button changes
the status as follows:
Status
Log-out
Log-in (Ready)
1.2 Receiving Group Features
Light pattern
Red on
Green on
Feature Guide
69

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